A call center is a platform that brings together a set of human, material and technical resources to support the remote relationship between a company and its market. The call center can help companies to put them in touch with their prospects / customers in B to B or B to C.
The call center occupying this space handles all incoming and outgoing calls from their customers (VSEs, SMEs, liberal professions, etc.). These calls may be related to a commercial or technical aspect of the product or service offered by the company. For this, they use digital tools such as chatbots or CRM and HR software to ensure an optimal customer experience.
A call center also acts as a contact center (contact center) since the platform not only handles incoming and outgoing calls, but also supports all the exchanges passing through other communication channels. : email, social networks, written messages, websites …