A service provider in charge of customer relations will not only seek to retain your current customers but will also set up solutions to find new customers:
- Multichannel prospecting
- Marketing studies
- Lead Generation
- Quotation Management
- Taking orders,
- Telesales in btob and / or btoc
And to retain your customers, a regular and multichannel contact allows them to offer a quality service that will improve your reputation and make them want to call your company again.