{"id":1089,"date":"2015-04-28T12:42:04","date_gmt":"2015-04-28T12:42:04","guid":{"rendered":"http:\/\/procontact.mu\/?page_id=1089"},"modified":"2023-08-03T13:07:37","modified_gmt":"2023-08-03T09:07:37","slug":"home-news","status":"publish","type":"page","link":"https:\/\/www.procontact-solutions.fr\/en\/home-news\/","title":{"rendered":"News"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-f1bzj-9163955d1c735c8c7c18e87ef57d76b1\">\n.avia-section.av-f1bzj-9163955d1c735c8c7c18e87ef57d76b1{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.procontact-solutions.fr\/wp-content\/uploads\/2019\/09\/actualites.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n#top .avia-section.av-f1bzj-9163955d1c735c8c7c18e87ef57d76b1 .scroll-down-link{\ncolor:#ffffff;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-f1bzj-9163955d1c735c8c7c18e87ef57d76b1 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-minimum-height av-minimum-height-50  container_wrap sidebar_right'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='50'><div class=\"av-section-color-overlay-wrap\"><a href='#next-section' title='' class='scroll-down-link av-custom-scroll-down-color' aria-hidden='true' data-av_icon='\ue877' data-av_iconfont='entypo-fontello'><\/a><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1089'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-43p833-74bd87186f565f7f1e65dce72f421417\">\n.flex_column.av-43p833-74bd87186f565f7f1e65dce72f421417{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-43p833-74bd87186f565f7f1e65dce72f421417 av_one_half  avia-builder-el-1  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kcc35jcx-e352b5ffe8210442a2c8471525025e59\">\n#top .av-special-heading.av-kcc35jcx-e352b5ffe8210442a2c8471525025e59{\npadding-bottom:10px;\ncolor:#ffffff;\n}\nbody .av-special-heading.av-kcc35jcx-e352b5ffe8210442a2c8471525025e59 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-kcc35jcx-e352b5ffe8210442a2c8471525025e59 .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-kcc35jcx-e352b5ffe8210442a2c8471525025e59 .av-subheading{\nfont-size:30px;\n}\n<\/style>\n<div  class='av-special-heading av-kcc35jcx-e352b5ffe8210442a2c8471525025e59 av-special-heading-h1 custom-color-heading blockquote modern-quote  avia-builder-el-2  avia-builder-el-no-sibling  titre-accueil'><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >Our<\/h1><div class='av_custom_color av-subheading av-subheading_below'><p>News<\/p>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div><div id='av_section_2'  class='avia-section av-33ssb3-b9140872e369c37bb49d6cec0cda2cf7 main_color avia-section-default avia-no-shadow  avia-builder-el-3  el_after_av_section  el_before_av_layout_row  avia-bg-style-scroll av-minimum-height av-minimum-height-50  container_wrap sidebar_right'   data-av_minimum_height_pc='50'><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1089'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2sfx67-6b3a2bc576ba483a5852034627936160\">\n.flex_column.av-2sfx67-6b3a2bc576ba483a5852034627936160{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-2sfx67-6b3a2bc576ba483a5852034627936160 av_one_full  avia-builder-el-4  avia-builder-el-no-sibling  titres-accueil first flex_column_div av-zero-column-padding '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2mx5td-706b66766a3909e21145722ff7f7d9b6\">\n#top .av-special-heading.av-2mx5td-706b66766a3909e21145722ff7f7d9b6{\nmargin:0 0 10px 0;\npadding-bottom:10px;\n}\nbody .av-special-heading.av-2mx5td-706b66766a3909e21145722ff7f7d9b6 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-2mx5td-706b66766a3909e21145722ff7f7d9b6 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-2mx5td-706b66766a3909e21145722ff7f7d9b6 av-special-heading-h2 blockquote modern-quote  avia-builder-el-5  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Follow the news of our company but also the actions of our teams<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-1p412c-75f30013f8b0e1ea9d9959000ebcb9df'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>ProContact: a unique contact centre that places people and values \u200b\u200bat the heart of its corporate culture.<\/strong><\/p>\n<p>The values \u200b\u200bdefined by ProContact are not, contrary to what is often practiced, just an additional note on the bulletin board. Especially since with us, they are taken into consideration on a daily basis, in Mauritius as in Madagascar! In the competitive context of Outsourcing, the corporate culture makes the difference and in the end, directly impacts on many variables (Attendance, Turnover, Quality &#8230;)<\/p>\n<p>Initiated, first of all, by regular welfare committees, but also by several internal company committees (sport \/ communication \/ ecology), employee initiatives are manifold. First of all, they allow to animate the company but also to unite the teams. Consequently, they maintain an atmosphere that completely differentiates the company from others in the sector.<\/p>\n<\/div><\/section><\/p><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av-layout-grid-1'  class='av-layout-grid-container av-2jqx0-614fbd22bc735951c8d0c2017a1c197e entry-content-wrapper main_color av-flex-cells  avia-builder-el-7  el_after_av_section  el_before_av_section  grid-row-not-first  container_wrap sidebar_right'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-21ld8-841218269c18b7fbaf1f641113270662\">\n.flex_cell.av-21ld8-841218269c18b7fbaf1f641113270662{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-21ld8-841218269c18b7fbaf1f641113270662{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-21ld8-841218269c18b7fbaf1f641113270662 av-gridrow-cell av_one_full no_margin  avia-builder-el-8  avia-builder-el-no-sibling ' ><div class='flex_cell_inner'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-g33o4-4808491cfcea69648e3bc7a71c612696\">\n.flex_column.av-g33o4-4808491cfcea69648e3bc7a71c612696{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-g33o4-4808491cfcea69648e3bc7a71c612696 av_one_full  avia-builder-el-9  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding '     ><div id='av-masonry-1' class='av-masonry av-awjmc-d1e9383744109cd8eeb18b590ea0cbdb noHover av-fixed-size av-large-gap av-hover-overlay-active av-masonry-animation-active av-masonry-col-flexible av-caption-on-hover-hide av-caption-style-overlay av-masonry-entries '><div class=\"av-masonry-container isotope av-js-disabled\"><div class='av-masonry-entry isotope-item av-masonry-item-no-image '><\/div><a href=\"https:\/\/www.procontact-solutions.fr\/en\/telephone-solicitations-what-are-the-new-regulations\/\"  id='av-masonry-1-item-10303' data-av-masonry-item='10303' class='av-masonry-entry isotope-item post-10303 post type-post status-publish format-standard has-post-thumbnail hentry category-service-digital-en tag-call-centre-en tag-centre-dappels tag-leads-generation tag-telemarketing tag-telephone-solicitation tag-teleprospecting  av-masonry-item-with-image av-landscape-img' title=\"Les nouvelles r\u00e9glementations sur le d\u00e9marchage t\u00e9l\u00e9phonique\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/www.procontact-solutions.fr\/wp-content\/uploads\/2024\/04\/Les-nouvelles-reglementations-sur-le-demarchage-telephonique-705x264.png);\"  title=\"Les nouvelles r\u00e9glementations sur le d\u00e9marchage t\u00e9l\u00e9phonique\"   alt=\"Les nouvelles r\u00e9glementations sur le d\u00e9marchage t\u00e9l\u00e9phonique\" ><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Telephone solicitations: what are the new regulations?<\/h3><span class='av-masonry-date meta-color updated'>17 April 2024<\/span><span class=\"av-masonry-text-sep text-sep-author\">\/<\/span><span class='av-masonry-author meta-color author'><span class='fn'>by halimah<\/span><\/span><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.procontact-solutions.fr\/en\/5-tips-for-a-successful-telephone-answering-service\/\"  id='av-masonry-1-item-10295' data-av-masonry-item='10295' class='av-masonry-entry isotope-item post-10295 post type-post status-publish format-standard has-post-thumbnail hentry category-outsourcing tag-client-satisfaction tag-customer-service tag-telephone-answering-service  av-masonry-item-with-image av-landscape-img' title=\"5 conseils pour une permanence t\u00e9l\u00e9phonique r\u00e9ussie\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/www.procontact-solutions.fr\/wp-content\/uploads\/2024\/04\/5-conseils-pour-une-permanence-telephonique-reussie-705x264.png);\"  title=\"5 conseils pour une permanence t\u00e9l\u00e9phonique r\u00e9ussie\"   alt=\"5 conseils pour une permanence t\u00e9l\u00e9phonique r\u00e9ussie\" ><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >5 tips for a successful telephone answering service<\/h3><span class='av-masonry-date meta-color updated'>10 April 2024<\/span><span class=\"av-masonry-text-sep text-sep-author\">\/<\/span><span class='av-masonry-author meta-color author'><span class='fn'>by halimah<\/span><\/span><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.procontact-solutions.fr\/en\/what-are-the-alternatives-to-switchboard-services\/\"  id='av-masonry-1-item-10287' data-av-masonry-item='10287' class='av-masonry-entry isotope-item post-10287 post type-post status-publish format-standard has-post-thumbnail hentry category-divers-en tag-call-center-2-en tag-client-satisfaction tag-customer-service tag-service-client  av-masonry-item-with-image av-landscape-img' title=\"Quelles sont les alternatives au standard t\u00e9l\u00e9phonique\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/www.procontact-solutions.fr\/wp-content\/uploads\/2024\/04\/Quelles-sont-les-alternatives-au-standard-telephonique--705x264.png);\"  title=\"Quelles sont les alternatives au standard t\u00e9l\u00e9phonique\"   alt=\"Quelles sont les alternatives au standard t\u00e9l\u00e9phonique ?\" ><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >What are the alternatives to switchboard services?<\/h3><span class='av-masonry-date meta-color updated'>3 April 2024<\/span><span class=\"av-masonry-text-sep text-sep-author\">\/<\/span><span class='av-masonry-author meta-color author'><span class='fn'>by halimah<\/span><\/span><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.procontact-solutions.fr\/en\/optimising-customer-experience-through-an-omnichannel-approach\/\"  id='av-masonry-1-item-10278' data-av-masonry-item='10278' class='av-masonry-entry isotope-item post-10278 post type-post status-publish format-standard has-post-thumbnail hentry category-service-digital-en tag-client-satisfaction tag-client-service tag-customer-relationship tag-relation-client-en tag-service-client-en  av-masonry-item-with-image av-landscape-img' title=\"omnicanal\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/www.procontact-solutions.fr\/wp-content\/uploads\/2024\/03\/omnicanal-705x264.jpg);\"  title=\"omnicanal\"   alt=\"Boostez votre satisfaction client gr\u00e2ce \u00e0 l&#039;omnicanal\" ><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Optimising customer experience through an omnichannel approach<\/h3><span class='av-masonry-date meta-color updated'>27 March 2024<\/span><span class=\"av-masonry-text-sep text-sep-author\">\/<\/span><span class='av-masonry-author meta-color author'><span class='fn'>by halimah<\/span><\/span><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.procontact-solutions.fr\/en\/is-email-still-a-crucial-channel-for-customer-relations-in-2024\/\"  id='av-masonry-1-item-10266' data-av-masonry-item='10266' class='av-masonry-entry isotope-item post-10266 post type-post status-publish format-standard has-post-thumbnail hentry category-service-digital-en tag-client-satisfaction tag-customer-service tag-email-management  av-masonry-item-with-image av-landscape-img' title=\"sending-email\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/www.procontact-solutions.fr\/wp-content\/uploads\/2024\/03\/sending-email-705x264.jpg);\"  title=\"sending-email\"   alt=\"L&#039;email est-il encore un canal incontournable pour la relation client en 2024 ?\" ><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Is email still a crucial channel for customer relations in 2024?<\/h3><span class='av-masonry-date meta-color updated'>20 March 2024<\/span><span class=\"av-masonry-text-sep text-sep-author\">\/<\/span><span class='av-masonry-author meta-color author'><span class='fn'>by halimah<\/span><\/span><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.procontact-solutions.fr\/en\/everything-you-need-to-know-about-call-blending\/\"  id='av-masonry-1-item-10255' data-av-masonry-item='10255' class='av-masonry-entry isotope-item post-10255 post type-post status-publish format-standard has-post-thumbnail hentry category-service-digital-en tag-call-blending-en tag-call-centre-en tag-customer-service  av-masonry-item-with-image av-landscape-img' title=\"callblending\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/www.procontact-solutions.fr\/wp-content\/uploads\/2024\/03\/callblending-705x264.jpg);\"  title=\"callblending\"   alt=\"Tout savoir sur le call blending\" ><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Everything you need to know about call blending<\/h3><span class='av-masonry-date meta-color updated'>13 March 2024<\/span><span class=\"av-masonry-text-sep text-sep-author\">\/<\/span><span class='av-masonry-author meta-color author'><span class='fn'>by halimah<\/span><\/span><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.procontact-solutions.fr\/en\/steer-clear-of-these-7-back-office-efficiency-traps\/\"  id='av-masonry-1-item-10245' data-av-masonry-item='10245' class='av-masonry-entry isotope-item post-10245 post type-post status-publish format-standard has-post-thumbnail hentry category-outsourcing tag-back-office-en tag-outsourcing  av-masonry-item-with-image av-landscape-img' title=\"erreurs\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/www.procontact-solutions.fr\/wp-content\/uploads\/2024\/03\/erreurs-705x353.jpg);\"  title=\"erreurs\"   alt=\"Les erreurs de gestion de back-office \u00e0 \u00e9viter en entreprise\" ><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Steer Clear of These 7 Back-Office Efficiency Traps<\/h3><span class='av-masonry-date meta-color updated'>5 March 2024<\/span><span class=\"av-masonry-text-sep text-sep-author\">\/<\/span><span class='av-masonry-author meta-color author'><span class='fn'>by halimah<\/span><\/span><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.procontact-solutions.fr\/en\/5-reasons-why-you-should-outsource-your-telephone-answering-service\/\"  id='av-masonry-1-item-10238' data-av-masonry-item='10238' class='av-masonry-entry isotope-item post-10238 post type-post status-publish format-standard has-post-thumbnail hentry category-outsourcing tag-call-answering-service tag-call-center-2-en tag-call-centre-en tag-centre-de-contact tag-outsourcing  av-masonry-item-with-image av-landscape-img' title=\"permanence\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/www.procontact-solutions.fr\/wp-content\/uploads\/2024\/02\/permanence-705x353.jpg);\"  title=\"permanence\"   alt=\"5 bonnes raisons de recourir \u00e0 la permanence t\u00e9l\u00e9phonique externalis\u00e9e\" ><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >5 reasons why you should outsource your telephone answering service<\/h3><span class='av-masonry-date meta-color updated'>27 February 2024<\/span><span class=\"av-masonry-text-sep text-sep-author\">\/<\/span><span class='av-masonry-author meta-color author'><span class='fn'>by halimah<\/span><\/span><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.procontact-solutions.fr\/en\/7-trends-in-customer-service-for-2024\/\"  id='av-masonry-1-item-10222' data-av-masonry-item='10222' class='av-masonry-entry isotope-item post-10222 post type-post status-publish format-standard has-post-thumbnail hentry category-outsourcing tag-client-satisfaction tag-customer-relationship tag-outsourcing  av-masonry-item-with-image av-landscape-img' title=\"7 tendances de la relation client pour 2024\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/www.procontact-solutions.fr\/wp-content\/uploads\/2024\/02\/relation-705x353.jpg);\"  title=\"7 tendances de la relation client pour 2024\"   alt=\"7 tendances de la relation client pour 2024\" ><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >7 trends in customer service for 2024<\/h3><span class='av-masonry-date meta-color updated'>21 February 2024<\/span><span class=\"av-masonry-text-sep text-sep-author\">\/<\/span><span class='av-masonry-author meta-color author'><span class='fn'>by halimah<\/span><\/span><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.procontact-solutions.fr\/en\/10-tips-for-optimising-your-email-management\/\"  id='av-masonry-1-item-10219' data-av-masonry-item='10219' class='av-masonry-entry isotope-item post-10219 post type-post status-publish format-standard has-post-thumbnail hentry category-service-digital-en tag-email-management tag-outsourcing  av-masonry-item-with-image av-landscape-img' title=\"e-mails\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/www.procontact-solutions.fr\/wp-content\/uploads\/2024\/02\/e-mails-705x353.jpg);\"  title=\"e-mails\"   alt=\"10 astuces pour une gestion optimis\u00e9e de flux d&#039;e-mails\" ><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >10 tips for optimising your email management<\/h3><span class='av-masonry-date meta-color updated'>14 February 2024<\/span><span class=\"av-masonry-text-sep text-sep-author\">\/<\/span><span class='av-masonry-author meta-color author'><span class='fn'>by halimah<\/span><\/span><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.procontact-solutions.fr\/en\/outsourcing-call-management-service-7-key-criteria-for-choosing-your-service-provider\/\"  id='av-masonry-1-item-10202' data-av-masonry-item='10202' class='av-masonry-entry isotope-item post-10202 post type-post status-publish format-standard has-post-thumbnail hentry category-outsourcing tag-call-management tag-client-service tag-outsourcing  av-masonry-item-with-image av-landscape-img' title=\"standard-deporte\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/www.procontact-solutions.fr\/wp-content\/uploads\/2024\/02\/standard-deporte-705x353.jpg);\"  title=\"standard-deporte\"   alt=\"7 crit\u00e8res cl\u00e9s pour bien choisir son prestataire pour un standard d\u00e9port\u00e9\" ><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Outsourcing your call management service: 7 key criteria for choosing your service provider<\/h3><span class='av-masonry-date meta-color updated'>6 February 2024<\/span><span class=\"av-masonry-text-sep text-sep-author\">\/<\/span><span class='av-masonry-author meta-color author'><span class='fn'>by halimah<\/span><\/span><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/www.procontact-solutions.fr\/en\/inbound-call-management-10-kpis-to-monitor\/\"  id='av-masonry-1-item-10198' data-av-masonry-item='10198' class='av-masonry-entry isotope-item post-10198 post type-post status-publish format-standard has-post-thumbnail hentry category-outsourcing tag-appels-entrants tag-call-center-2-en tag-centre-dappels-en-2 tag-externalisation-2-en tag-inbound-calls tag-outsourcing  av-masonry-item-with-image av-landscape-img' title=\"kpi\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/www.procontact-solutions.fr\/wp-content\/uploads\/2024\/01\/kpi-705x353.jpg);\"  title=\"kpi\"   alt=\"Gestion d\u2019appels entrants : les 10 KPIs \u00e0 surveiller\" ><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Inbound call management: 10 KPIs to monitor<\/h3><span class='av-masonry-date meta-color updated'>30 January 2024<\/span><span class=\"av-masonry-text-sep text-sep-author\">\/<\/span><span class='av-masonry-author meta-color author'><span class='fn'>by halimah<\/span><\/span><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><\/div><div class='av-masonry-pagination av-masonry-pagination-pagination'><nav class='pagination'><span class='pagination-meta'>Page 1 of 16<\/span><span class='current'>1<\/span><a href='https:\/\/www.procontact-solutions.fr\/en\/wp-json\/wp\/v2\/pages\/1089\/?avia-element-paging=2' class='inactive next_page' >2<\/a><a href='https:\/\/www.procontact-solutions.fr\/en\/wp-json\/wp\/v2\/pages\/1089\/?avia-element-paging=3' class='inactive' >3<\/a><a href='https:\/\/www.procontact-solutions.fr\/en\/wp-json\/wp\/v2\/pages\/1089\/?avia-element-paging=2'>&rsaquo;<\/a><a href='https:\/\/www.procontact-solutions.fr\/en\/wp-json\/wp\/v2\/pages\/1089\/?avia-element-paging=16'>&raquo;<\/a><\/nav>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1d614k-2522ca41c57048cbea6d4e025b1177a2\">\n.avia-section.av-1d614k-2522ca41c57048cbea6d4e025b1177a2{\nbackground-color:#bf1345;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-1d614k-2522ca41c57048cbea6d4e025b1177a2 main_color avia-section-default avia-no-border-styling  avia-builder-el-11  el_after_av_layout_row  avia-builder-el-last  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1089'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-10pu3g-5c6d4b62fc19067202912cd02dce98c4\">\n.flex_column.av-10pu3g-5c6d4b62fc19067202912cd02dce98c4{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-10pu3g-5c6d4b62fc19067202912cd02dce98c4 av_one_full  avia-builder-el-12  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-39pbw-249c4984c31fdf3d911d5409e4671303\">\n#top .av_textblock_section.av-39pbw-249c4984c31fdf3d911d5409e4671303 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-39pbw-249c4984c31fdf3d911d5409e4671303'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h3>About our teams<\/h3>\n<p>The development of ProContact has been due to the respect of values important to the company. Secondly, it is to its intransigence in terms of quality that ProContact owes its success. The latter is, beyond the &#8220;process&#8221; aspect, very linked to human resources. This is why ProContact attaches so much importance to it.<\/p>\n<p>Employees are first meticulously recruited and then trained to fully adapt to the requirements of the company; to those of ProContact, but also to those they represent. Finally, they are also trained to master the language and to adapt to the environment that they address.<\/p>\n<p>Above all, the company maintains a sustained &#8220;job&#8221; training program, also coupled with a constant assessment of the skills and achievements deployed at all levels.<\/p>\n<p>Specific workshops are first set up to adapt to needs and, again, go beyond customer expectations by training real specialists. (Various examples: speech, telecom lexical field, French news)<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k16i5887-7f9341ff11169cca5988cc3fabc66c20\">\n#top .hr.hr-invisible.av-k16i5887-7f9341ff11169cca5988cc3fabc66c20{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-k16i5887-7f9341ff11169cca5988cc3fabc66c20 hr-invisible  avia-builder-el-14  el_after_av_textblock  el_before_av_button '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<div  class='avia-button-wrap av-k16i1gmy-d1f496fda2ab523259b42c902694ea81-wrap avia-button-center  avia-builder-el-15  el_after_av_hr  avia-builder-el-last ' ><a href='https:\/\/www.procontact-solutions.fr\/en\/'  class='avia-button av-k16i1gmy-d1f496fda2ab523259b42c902694ea81 avia-icon_select-no avia-size-medium avia-position-center avia-color-light' ><span class='avia_iconbox_title' >Have a look at our team!<\/span><\/a><\/div><\/p><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_3'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1089'><div class='entry-content-wrapper clearfix'><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Call centre news | ProContact<\/title>\n<meta name=\"description\" content=\"ProContact, present since 2001 in the Indian Ocean, is a generalist call centre, able to take charge of your operations but also to make them evolve. Renowned for its quality of service, ProContact above all offers you quality support, particularly in your outsourcing projects.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.procontact-solutions.fr\/en\/home-news\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Call centre news | ProContact\" \/>\n<meta property=\"og:description\" content=\"ProContact, present since 2001 in the Indian Ocean, is a generalist call centre, able to take charge of your operations but also to make them evolve. 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