{"id":1092,"date":"2015-04-20T10:36:07","date_gmt":"2015-04-20T10:36:07","guid":{"rendered":"http:\/\/procontact.mu\/?page_id=1092"},"modified":"2023-10-17T11:20:37","modified_gmt":"2023-10-17T07:20:37","slug":"our-expertise","status":"publish","type":"page","link":"https:\/\/www.procontact-solutions.fr\/en\/our-expertise\/","title":{"rendered":"Nos Expertises"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-f1bzj-b3b53dd3bb18a1bfbe2490face3442ba\">\n.avia-section.av-f1bzj-b3b53dd3bb18a1bfbe2490face3442ba{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.procontact-solutions.fr\/wp-content\/uploads\/2018\/06\/Mars-2018-Procontact-Corporate-Shoot-155.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n#top .avia-section.av-f1bzj-b3b53dd3bb18a1bfbe2490face3442ba .scroll-down-link{\ncolor:#ffffff;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-f1bzj-b3b53dd3bb18a1bfbe2490face3442ba main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_one_full  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-minimum-height av-minimum-height-50  container_wrap sidebar_right'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='50'><div class=\"av-section-color-overlay-wrap\"><a href='#next-section' title='' class='scroll-down-link av-custom-scroll-down-color' aria-hidden='true' data-av_icon='\ue877' data-av_iconfont='entypo-fontello'><\/a><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1092'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-43p833-74bd87186f565f7f1e65dce72f421417\">\n.flex_column.av-43p833-74bd87186f565f7f1e65dce72f421417{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-43p833-74bd87186f565f7f1e65dce72f421417 av_one_half  avia-builder-el-1  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k49d1jmv-ed678ff16d9033c1a85d65eb80fa8f1a\">\n#top .av-special-heading.av-k49d1jmv-ed678ff16d9033c1a85d65eb80fa8f1a{\npadding-bottom:10px;\ncolor:#ffffff;\n}\nbody .av-special-heading.av-k49d1jmv-ed678ff16d9033c1a85d65eb80fa8f1a .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-k49d1jmv-ed678ff16d9033c1a85d65eb80fa8f1a .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-k49d1jmv-ed678ff16d9033c1a85d65eb80fa8f1a .av-subheading{\nfont-size:30px;\n}\n<\/style>\n<div  class='av-special-heading av-k49d1jmv-ed678ff16d9033c1a85d65eb80fa8f1a av-special-heading-h1 custom-color-heading blockquote modern-quote  avia-builder-el-2  avia-builder-el-no-sibling  titre-accueil'><div class='av_custom_color av-subheading av-subheading_above'><p>Our<\/p>\n<\/div><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >Expertise<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1092'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2sfx67-6368ba11e92534cab0d066e359207d51\">\n.flex_column.av-2sfx67-6368ba11e92534cab0d066e359207d51{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-2sfx67-6368ba11e92534cab0d066e359207d51 av_one_full  avia-builder-el-3  el_after_av_section  el_before_av_section  avia-builder-el-no-sibling  sous-animatednumbers titres-accueil first flex_column_div av-zero-column-padding '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kc4pbagf-25ff14f3ef0bcb1a0d32f001abba988c\">\n#top .av-special-heading.av-kc4pbagf-25ff14f3ef0bcb1a0d32f001abba988c{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-kc4pbagf-25ff14f3ef0bcb1a0d32f001abba988c .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-kc4pbagf-25ff14f3ef0bcb1a0d32f001abba988c .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-kc4pbagf-25ff14f3ef0bcb1a0d32f001abba988c av-special-heading-h2 blockquote modern-quote  avia-builder-el-4  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Our business expertise: general contact centre<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-23cs1z-77df07d415d7eb32368fb9170896ecd5'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock texte-accueil'  itemprop=\"text\" ><p>A pioneer in outsourcing in Mauritius, ProContact is now an essential reference in the Indian Ocean. Its mission is to provide remote clients with all types of outsourced services, while benefitting from the expertise to energize them.<\/p>\n<blockquote>\n<p>The quality of service is the main asset of the company, which aims to be a centre of excellence and skills.<\/p>\n<\/blockquote>\n<p>ProContact is a general contact centre that first developed on &#8220;outgoing&#8221; sales operations, which accentuates its &#8220;result culture&#8221;. The range of services offered is now very comprehensive. The operations are mainly in French and English, but also currently in five other languages.<\/p>\n<\/div><\/section><\/p><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2x1hx0-350d2666cf765932b9aba0f5c3a262e2\">\n.avia-section.av-2x1hx0-350d2666cf765932b9aba0f5c3a262e2{\nbackground-color:#bf1345;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-2x1hx0-350d2666cf765932b9aba0f5c3a262e2 main_color avia-section-default avia-no-shadow  avia-builder-el-6  el_after_av_one_full  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1092'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2r2l18-d96e7df38770c8fca3b2fcdcfc6b6bba\">\n.flex_column.av-2r2l18-d96e7df38770c8fca3b2fcdcfc6b6bba{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-2r2l18-d96e7df38770c8fca3b2fcdcfc6b6bba av_one_fifth  avia-builder-el-7  el_before_av_three_fifth  avia-builder-el-first  first flex_column_div av-zero-column-padding '     ><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2i9iok-239e199e4bb44594f72cec800ae1207c\">\n.flex_column.av-2i9iok-239e199e4bb44594f72cec800ae1207c{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-2i9iok-239e199e4bb44594f72cec800ae1207c av_three_fifth  avia-builder-el-8  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8t4bo-055b6deec422179585718d985063e1cd\">\n#top .av_textblock_section.av-8t4bo-055b6deec422179585718d985063e1cd .avia_textblock{\nfont-size:18px;\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-8t4bo-055b6deec422179585718d985063e1cd'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p style=\"text-align: center;\">&#8220;The services can evolve between taking full charge of operations (ProContact Outsourcing Services) in the first place, and then, support towards your own installation (ProContact Business Solutions). We have at all stages of your project an adapted but also sized response to offer you.&#8221;<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-266ki4-ab2c7979d80dfdcdded498605778dee1\">\n.flex_column.av-266ki4-ab2c7979d80dfdcdded498605778dee1{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-266ki4-ab2c7979d80dfdcdded498605778dee1 av_one_fifth  avia-builder-el-10  el_after_av_three_fifth  avia-builder-el-last  flex_column_div av-zero-column-padding '     ><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-24kizw-07fbef45ba12fdba92cc39926cc2106c\">\n.avia-section.av-24kizw-07fbef45ba12fdba92cc39926cc2106c{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.procontact-solutions.fr\/wp-content\/uploads\/2018\/06\/Mars-2018-Procontact-Corporate-Shoot-185.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n.avia-section.av-24kizw-07fbef45ba12fdba92cc39926cc2106c .av-section-color-overlay{\nopacity:0.5;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-24kizw-07fbef45ba12fdba92cc39926cc2106c main_color avia-section-large avia-no-border-styling  avia-builder-el-11  el_after_av_section  el_before_av_section  avia-full-stretch avia-bg-style-scroll av-section-color-overlay-active container_wrap sidebar_right'  data-section-bg-repeat='stretch'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1092'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1umi3w-11168c8c13873b4adddd587f8a9d2ce0\">\n.flex_column.av-1umi3w-11168c8c13873b4adddd587f8a9d2ce0{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-1umi3w-11168c8c13873b4adddd587f8a9d2ce0 av_one_third  avia-builder-el-12  el_before_av_one_third  avia-builder-el-first  first flex_column_div av-zero-column-padding '     ><article  class='iconbox iconbox_top av-1ob2lw-2cbd96abc6b477205390c9ccf1f32a90  avia-builder-el-13  avia-builder-el-no-sibling  main_color'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue80b' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >MARKETING<\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><p>File qualification, lead generation, studies and surveys, making appointments, telesales, telemarketing, retention, cocooning &#8230;<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1lh1ro-ba67b407d496f6a19ecb14c614e46dfc\">\n.flex_column.av-1lh1ro-ba67b407d496f6a19ecb14c614e46dfc{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-1lh1ro-ba67b407d496f6a19ecb14c614e46dfc av_one_third  avia-builder-el-14  el_after_av_one_third  el_before_av_one_third  flex_column_div av-zero-column-padding '     ><article  class='iconbox iconbox_top av-1dzues-731a617848c96c06fc1ffdaea2c194b0  avia-builder-el-15  avia-builder-el-no-sibling  main_color'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue83a' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >BACK OFFICE<\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><p>Input, processing fax, emails etc\u2026<br \/>\nMultichannel: social networks, chat, web call back, Email, Supplier and customer invoice management, Web development\u2026<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1ax17o-fe4548516faa8579230a11ee317c3a92\">\n.flex_column.av-1ax17o-fe4548516faa8579230a11ee317c3a92{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-1ax17o-fe4548516faa8579230a11ee317c3a92 av_one_third  avia-builder-el-16  el_after_av_one_third  avia-builder-el-last  flex_column_div av-zero-column-padding '     ><article  class='iconbox iconbox_top av-13p2f0-67eac2f9a8069ce4f188b78a769f01b2  avia-builder-el-17  avia-builder-el-no-sibling  main_color'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue854' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >FRONT OFFICE<\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><p>Customer service, remote secretary, technical support, order taking, consumer service, overflow management, recovery, etc.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-x9tkk-41ea3ab5df419bc0d67283f80c28dd71\">\n.avia-section.av-x9tkk-41ea3ab5df419bc0d67283f80c28dd71{\nbackground-color:#000100;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_4'  class='avia-section av-x9tkk-41ea3ab5df419bc0d67283f80c28dd71 main_color avia-section-default avia-no-border-styling  avia-builder-el-18  el_after_av_section  el_before_av_button_big  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1092'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column av-sffsk-910d2672769b4ca1f8d85cb5085afe56 av_one_full  avia-builder-el-19  avia-builder-el-no-sibling  first flex_column_div '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-iy7uc-d870ac931be8e5050d597427b08cfecc\">\n#top .av_textblock_section.av-iy7uc-d870ac931be8e5050d597427b08cfecc .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-iy7uc-d870ac931be8e5050d597427b08cfecc'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Our references<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1m6kc-e6bb7c923ab239097d30a0e77009b46d\">\n#top .av_textblock_section.av-1m6kc-e6bb7c923ab239097d30a0e77009b46d .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-1m6kc-e6bb7c923ab239097d30a0e77009b46d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p style=\"text-align: center;\">For confidentiality reasons, our references are available on request only<\/p>\n<p style=\"text-align: center;\"><strong><a href=\"https:\/\/www.procontact-solutions.fr\/en\/contact-us\/\">Contact us for more information<\/a>.<\/strong><\/p>\n<\/div><\/section><\/p><\/div>\n\n<div  class='avia-button-wrap avia-button-center  avia-builder-el-22  el_after_av_section  avia-builder-el-last ' >\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-bqsc4-a11a4bf6478f90453250826b10511921\">\n#top #wrap_all .avia-button.av-bqsc4-a11a4bf6478f90453250826b10511921{\ncolor:#ffffff;\n-webkit-transition:all 0.4s ease-in-out;\n-moz-transition:all 0.4s ease-in-out;\n-ms-transition:all 0.4s ease-in-out;\n-o-transition:all 0.4s ease-in-out;\ntransition:all 0.4s ease-in-out;\n}\n#top #wrap_all .avia-button.av-bqsc4-a11a4bf6478f90453250826b10511921:hover{\nbackground-color:grey;\ncolor:#ffffff;\n-webkit-transition:all 0.4s ease-in-out;\n-moz-transition:all 0.4s ease-in-out;\n-ms-transition:all 0.4s ease-in-out;\n-o-transition:all 0.4s ease-in-out;\ntransition:all 0.4s ease-in-out;\n}\n<\/style>\n<a href='https:\/\/www.procontact-solutions.fr\/en\/' class='av-icon-on-hover avia-color-theme-color avia-button avia-button-fullwidth av-bqsc4-a11a4bf6478f90453250826b10511921 avia-icon_select-yes-right-icon avia-color-theme-color' ><span class='avia_iconbox_title' >Contact us<\/span><span class='avia_button_icon avia_button_icon_right' aria-hidden='true' data-av_icon='\ue8bb' data-av_iconfont='entypo-fontello'><\/span><\/a><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Our Expertise : BPO, Outsourcing | ProContact<\/title>\n<meta name=\"description\" content=\"ProContact is a general contact centre which offers a set of services covering all the activities that can be outsourced. 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