{"id":5546,"date":"2018-08-06T09:22:01","date_gmt":"2018-08-06T07:22:01","guid":{"rendered":"https:\/\/www.procontact-solutions.fr\/?page_id=5546"},"modified":"2023-10-17T12:14:38","modified_gmt":"2023-10-17T08:14:38","slug":"the-survey-to-evaluate-the-quality-of-your-services","status":"publish","type":"page","link":"https:\/\/www.procontact-solutions.fr\/en\/our-expertise\/the-survey-to-evaluate-the-quality-of-your-services\/","title":{"rendered":"The survey to evaluate the quality of your services"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_codeblock  avia-builder-el-first   container_wrap sidebar_right'  ><div  class='avia-slideshow av-2dr41zg-60eef5f452aed595e63ad44d8a6fd67f avia-slideshow-featured av_slideshow_full avia-slide-slider av-slideshow-ui av-control-default av-slideshow-manual av-loop-once av-loop-manual-endless av-default-height-applied   avia-slideshow-1' data-slideshow-options=\"{&quot;animation&quot;:&quot;slide&quot;,&quot;autoplay&quot;:false,&quot;loop_autoplay&quot;:&quot;once&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:false,&quot;hoverpause&quot;:false,&quot;show_slide_delay&quot;:0}\"  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 33.59375%;'><li  class='avia-slideshow-slide av-2dr41zg-60eef5f452aed595e63ad44d8a6fd67f__0  av-single-slide slide-1 slide-odd'><div data-rel='slideshow-1' class='avia-slide-wrap '   ><img decoding=\"async\" class=\"wp-image-5423 avia-img-lazy-loading-not-5423\"  src=\"https:\/\/www.procontact-solutions.fr\/wp-content\/uploads\/2018\/06\/Mars-2018-Procontact-Corporate-Shoot-167-1-1280x430.jpg\" width=\"1280\" height=\"430\" title='Mars-2018-Procontact-Corporate-Shoot-167' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><\/ul><\/div><\/div><div id='after_full_slider_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5546'><div class='entry-content-wrapper clearfix'>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_1'  class='avia-section av-27nlyoc-e0549924059bd49497423df7093ed338 main_color avia-section-default avia-no-border-styling  avia-builder-el-2  el_after_av_codeblock  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5546'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-24o9al8-747bdb199b33a83e807ef4f282ed0126\">\n.flex_column.av-24o9al8-747bdb199b33a83e807ef4f282ed0126{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-24o9al8-747bdb199b33a83e807ef4f282ed0126 av_one_full  avia-builder-el-3  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding '     ><section  class='av_textblock_section av-23bur3w-275fbc75c840d918da57d149f483d2f5'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1>Survey: a must to improve your customer relationship<\/h1>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-21szfzw-c54541bab99549091a59b365182c0a21\">\n#top .hr.av-21szfzw-c54541bab99549091a59b365182c0a21{\nmargin-top:20px;\nmargin-bottom:20px;\n}\n.hr.av-21szfzw-c54541bab99549091a59b365182c0a21 .hr-inner{\nwidth:50px;\nmax-width:45%;\n}\n.hr.av-21szfzw-c54541bab99549091a59b365182c0a21 .av-seperator-icon{\ncolor:#bf1345;\n}\n<\/style>\n<div  class='hr av-21szfzw-c54541bab99549091a59b365182c0a21 hr-custom  avia-builder-el-5  el_after_av_textblock  el_before_av_textblock  hr-center hr-icon-yes'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><span class='av-seperator-icon' aria-hidden='true' data-av_icon='\ue800' data-av_iconfont='fontello'><\/span><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-203cngc-f15340f3998556e5af21a9aec7215dbc'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>When selling a product or service, it is essential to measure the level of satisfaction of your customers to improve the quality of your business. It is by listening to your customers that you will be able to identify areas for improvement and put in place a genuine process of continuous improvement.<\/p>\n<p>For this, surveys represent an excellent barometer of customer satisfaction and make it possible to link the desired quality of a product or service by the supplier (according to market expectations) and the quality perceived by the customer. the customer.<\/p>\n<\/div><\/section><\/p><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1wq62zg-7768f55ee7e5d6d2141da86df95eecc6\">\n.avia-section.av-1wq62zg-7768f55ee7e5d6d2141da86df95eecc6{\nbackground-color:#bf1345;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-1wq62zg-7768f55ee7e5d6d2141da86df95eecc6 main_color avia-section-default avia-no-shadow  avia-builder-el-7  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5546'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1uf6wek-c78ae5d190bdaf4fa0da76c6c3768d45\">\n.flex_column.av-1uf6wek-c78ae5d190bdaf4fa0da76c6c3768d45{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-1uf6wek-c78ae5d190bdaf4fa0da76c6c3768d45 av_two_fifth  avia-builder-el-8  el_before_av_three_fifth  avia-builder-el-first  first flex_column_div av-zero-column-padding '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1tjgxak-709757fd06e8d98b05d2e6efc44d1ae8\">\n#top .hr.hr-invisible.av-1tjgxak-709757fd06e8d98b05d2e6efc44d1ae8{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-1tjgxak-709757fd06e8d98b05d2e6efc44d1ae8 hr-invisible  avia-builder-el-9  el_before_av_textblock  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6dr1jw-9bd16a2463c11165ce110edce75ae94f\">\n#top .av_textblock_section.av-6dr1jw-9bd16a2463c11165ce110edce75ae94f .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-6dr1jw-9bd16a2463c11165ce110edce75ae94f'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h2><strong>What are the objectives of a survey?<\/strong><\/h2>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1qolfoc-0c5bc3d00534141985163304ee48d1f2\">\n.flex_column.av-1qolfoc-0c5bc3d00534141985163304ee48d1f2{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-1qolfoc-0c5bc3d00534141985163304ee48d1f2 av_three_fifth  avia-builder-el-11  el_after_av_two_fifth  avia-builder-el-last  flex_column_div av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1ov1e98-98b80706b8d7773aa7701a1389746523\">\n#top .av_textblock_section.av-1ov1e98-98b80706b8d7773aa7701a1389746523 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-1ov1e98-98b80706b8d7773aa7701a1389746523'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p>The survey (questionnaires, surveys, etc.) is a marketing tool that aims to gather the opinion of your customers to measure their level of satisfaction.\u00a0This allows your business to improve to retain and win customers.<\/p>\n<\/div><\/section><\/div>\n<\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1mnjlkc-4baf19fcf2e030608f6862b981825eb0\">\n.avia-section.av-1mnjlkc-4baf19fcf2e030608f6862b981825eb0{\nbackground-color:#000100;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-1mnjlkc-4baf19fcf2e030608f6862b981825eb0 main_color avia-section-default avia-no-border-styling  avia-builder-el-13  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5546'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1kvgaak-015e3ed91a9f1812eaa21b602ab88a0d\">\n.flex_column.av-1kvgaak-015e3ed91a9f1812eaa21b602ab88a0d{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-1kvgaak-015e3ed91a9f1812eaa21b602ab88a0d av_one_full  avia-builder-el-14  el_before_av_one_half  avia-builder-el-first  first flex_column_div av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1j1lj2k-29c8503c4e6cab87b14e78af9e85ee5a\">\n#top .av_textblock_section.av-1j1lj2k-29c8503c4e6cab87b14e78af9e85ee5a .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-1j1lj2k-29c8503c4e6cab87b14e78af9e85ee5a'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><blockquote>\n<p>&#8220;You may need to conduct a survey when, for example, you notice a decrease in your sales, a loss of customers or a deterioration of your brand image, so as to avoid attrition (loss of customers or subscribers) and remain competitive in your market, it is sometimes necessary to rethink your strategy to improve customer satisfaction. &#8220;<\/p>\n<\/blockquote>\n<p>To understand its expectations, surveys is a good tool for evaluating the customer experience. They allow :<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1i8md24-598d8d98b118e21fec77d85224cfed90\">\n.flex_column.av-1i8md24-598d8d98b118e21fec77d85224cfed90{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-1i8md24-598d8d98b118e21fec77d85224cfed90 av_one_half  avia-builder-el-16  el_after_av_one_full  el_before_av_one_half  first flex_column_div av-zero-column-padding column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-556bho-22da42e6446bc3e28284e08c38de7b58\">\n#top .avia-icon-list-container.av-556bho-22da42e6446bc3e28284e08c38de7b58 .iconlist_icon{\ncolor:#ffffff;\nbackground-color:#bf1345;\n}\n#top #wrap_all .avia-icon-list-container.av-556bho-22da42e6446bc3e28284e08c38de7b58 .av_iconlist_title{\ncolor:#ffffff;\n}\n.avia-icon-list-container.av-556bho-22da42e6446bc3e28284e08c38de7b58 .iconlist_content{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-icon-list-container av-556bho-22da42e6446bc3e28284e08c38de7b58  avia-builder-el-17  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-556bho-22da42e6446bc3e28284e08c38de7b58 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-1739bu-037cc659cfa53cc386df7006b8a75717 avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue80b' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\"><\/header><div class='iconlist_content av_inherit_color'  itemprop=\"text\" ><ul>\n<li>Ask your customers <strong>about their perception<\/strong> of one of your products or services<\/li>\n<\/ul>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-anupey-8b263d46789edd3287ebf2dd629d964c avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue82b' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\"><\/header><div class='iconlist_content av_inherit_color'  itemprop=\"text\" ><ul>\n<li style=\"text-align: left;\">Collect enough elements to establish a barometer of their level of satisfaction<\/li>\n<\/ul>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-992n8a-039afd3ee0151d576b816cdb8b99681e avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue8c6' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\"><\/header><div class='iconlist_content av_inherit_color'  itemprop=\"text\" ><ul>\n<li style=\"text-align: left;\">To identify the strengths and weaknesses of your products and \/ or services<\/li>\n<\/ul>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-6yt6kq-8c9fbd1fe69d25273927ba9b17f9d1ed avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue803' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\"><\/header><div class='iconlist_content av_inherit_color'  itemprop=\"text\" ><ul style=\"text-align: left;\">\n<li>Identify the reasons for dissatisfaction<\/li>\n<\/ul>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-17zu1j0-b40a0545bdb35d11faa138c49e0425c0\">\n.flex_column.av-17zu1j0-b40a0545bdb35d11faa138c49e0425c0{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-17zu1j0-b40a0545bdb35d11faa138c49e0425c0 av_one_half  avia-builder-el-18  el_after_av_one_half  avia-builder-el-last  flex_column_div av-zero-column-padding column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-164icfw-4b61c28023a3f44d88d15307cdf650dc\">\n#top .avia-icon-list-container.av-164icfw-4b61c28023a3f44d88d15307cdf650dc .iconlist_icon{\nbackground-color:#bf1345;\n}\n.avia-icon-list-container.av-164icfw-4b61c28023a3f44d88d15307cdf650dc .iconlist_content{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-icon-list-container av-164icfw-4b61c28023a3f44d88d15307cdf650dc  avia-builder-el-19  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-164icfw-4b61c28023a3f44d88d15307cdf650dc avia-iconlist-animate'>\n<li><div class='iconlist_icon av-5k01t6-de9a56130ef73ec55c9b25dc0d9b6b48 avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue812' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\"><\/header><div class='iconlist_content av_inherit_color'  itemprop=\"text\" ><ul>\n<li style=\"text-align: left;\">Identify the expectations of your customers to improve their satisfactions<\/li>\n<\/ul>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-4isvxm-93a29bab6b9ac6adf90f96cce528f157 avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue864' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\"><\/header><div class='iconlist_content av_inherit_color'  itemprop=\"text\" ><ul style=\"text-align: left;\">\n<li style=\"text-align: left;\">To estimate the additional sales opportunities to be offered to customers during a purchase<\/li>\n<\/ul>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-2jrg16-85164f80f7199f0bf48b2576660ad31f avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue855' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\"><\/header><div class='iconlist_content av_inherit_color'  itemprop=\"text\" ><ul>\n<li style=\"text-align: left;\">To implement an action plan to reinforce the quality of your services, improve the customer experience and develop your sales<\/li>\n<\/ul>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-zm4f0c-b8365aa4c1df32bdba467bf52c3c77f1\">\n.avia-section.av-zm4f0c-b8365aa4c1df32bdba467bf52c3c77f1 .av-section-color-overlay{\nopacity:0.5;\n}\n<\/style>\n<div id='av_section_4'  class='avia-section av-zm4f0c-b8365aa4c1df32bdba467bf52c3c77f1 main_color avia-section-default avia-no-shadow  avia-builder-el-20  el_after_av_section  el_before_av_layout_row  avia-bg-style-scroll av-section-color-overlay-active container_wrap sidebar_right'  ><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5546'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-xaj5oc-1bbd6155b9e2046394b96f9d9aaf60b6\">\n.flex_column.av-xaj5oc-1bbd6155b9e2046394b96f9d9aaf60b6{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-xaj5oc-1bbd6155b9e2046394b96f9d9aaf60b6 av_two_fifth  avia-builder-el-21  el_before_av_three_fifth  avia-builder-el-first  first flex_column_div av-zero-column-padding '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-wf4r8c-f88d74440bf543a86efca21e1ac11320\">\n#top .hr.hr-invisible.av-wf4r8c-f88d74440bf543a86efca21e1ac11320{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-wf4r8c-f88d74440bf543a86efca21e1ac11320 hr-invisible  avia-builder-el-22  el_before_av_hr  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-uw437w-fa2e57cd81ded21591d464305fca4322\">\n#top .hr.hr-invisible.av-uw437w-fa2e57cd81ded21591d464305fca4322{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-uw437w-fa2e57cd81ded21591d464305fca4322 hr-invisible  avia-builder-el-23  el_after_av_hr  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-tdxn64-44d82ae947a8f80330a232fed1b5d087\">\n#top .av_textblock_section.av-tdxn64-44d82ae947a8f80330a232fed1b5d087 .avia_textblock{\ncolor:#000100;\n}\n<\/style>\n<section  class='av_textblock_section av-tdxn64-44d82ae947a8f80330a232fed1b5d087'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h2><strong>The steps of a survey<\/strong><\/h2>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-rwqcjw-be050c82e97b7f62c9bfa724257b27bc\">\n.flex_column.av-rwqcjw-be050c82e97b7f62c9bfa724257b27bc{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-rwqcjw-be050c82e97b7f62c9bfa724257b27bc av_three_fifth  avia-builder-el-25  el_after_av_two_fifth  avia-builder-el-last  flex_column_div av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ppqcak-ca307c7711572b314065ef6d4195f3f0\">\n#top .av_textblock_section.av-ppqcak-ca307c7711572b314065ef6d4195f3f0 .avia_textblock{\ncolor:#000100;\n}\n<\/style>\n<section  class='av_textblock_section av-ppqcak-ca307c7711572b314065ef6d4195f3f0'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p>Even if we are sometimes\u00a0 dealing with complex sales or appointments, our employees have the commercial incisivity necessary to carry out this type of call campaign and convince the respondents to accept the survey.\u00a0Whether you wish to carry out a specific study or recurrently, Procontact accompanies you at every stage of its realization:<\/p>\n<\/div><\/section><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><\/div><div id='av-layout-grid-1'  class='av-layout-grid-container av-oo169o-9360f8d81a08e20215ec75231d4daeb2 entry-content-wrapper main_color av-flex-cells  avia-builder-el-27  el_after_av_section  el_before_av_section  grid-row-not-first  container_wrap sidebar_right'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lzclcc-b743914e19ab57628e15d8ccf1322c36\">\n.flex_cell.av-lzclcc-b743914e19ab57628e15d8ccf1322c36{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-lzclcc-b743914e19ab57628e15d8ccf1322c36{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-lzclcc-b743914e19ab57628e15d8ccf1322c36 av-gridrow-cell av_one_fourth no_margin  avia-builder-el-28  el_before_av_cell_one_fourth  avia-builder-el-first ' ><div class='flex_cell_inner'><article  class='iconbox iconbox_top av-lf3urw-de956873c0f526f1c4eba88b20b6887c  avia-builder-el-29  avia-builder-el-no-sibling  main_color'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue84d' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >Preparation of the survey<\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><div class=\"oSioSc\">\n<div id=\"tw-target\">\n<div id=\"tw-target-text-container\" class=\"tw-ta-container tw-nfl\">\n<ul>\n<li id=\"tw-target-text\" class=\"tw-data-text tw-ta tw-text-small\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\">Definition of the objectives of the survey: what is it supposed to serve?<\/span><\/li>\n<li class=\"tw-data-text tw-ta tw-text-small\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\">Definition of the target: age groups, socio-professional categories, individuals, professionals &#8230; <\/span><\/li>\n<li class=\"tw-data-text tw-ta tw-text-small\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\">Estimation of the sample size and selection of clients to interview <\/span><\/li>\n<li class=\"tw-data-text tw-ta tw-text-small\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\">Definition of the products and \/ or services on which the survey will measure the degree of satisfaction or dissatisfaction<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<p><strong>\u00a0<\/strong><\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-j1g098-052012d0a0febd69b1dbb8f046117803\">\n.flex_cell.av-j1g098-052012d0a0febd69b1dbb8f046117803{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-j1g098-052012d0a0febd69b1dbb8f046117803{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-j1g098-052012d0a0febd69b1dbb8f046117803 av-gridrow-cell av_one_fourth no_margin  avia-builder-el-30  el_after_av_cell_one_fourth  el_before_av_cell_one_fourth ' ><div class='flex_cell_inner'><article  class='iconbox iconbox_top av-hqjh7w-2b248aa2141eb7422f95223322d84912  avia-builder-el-31  avia-builder-el-no-sibling  main_color'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue812' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >Elaboration of the questionnaire<\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><p>The quality of the questionnaire will depend on the quality of the results. The more questions that will be relevant and able to attract the attention of those interviewed, the higher the response rate and the better the information collected.<\/p>\n<p>Remember that this type of operation helps strengthen the customer relationship. Well done, it helps improve the image of your company.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-fdqx8s-2f7b62104dca9fb2ddd7538e732a8630\">\n.flex_cell.av-fdqx8s-2f7b62104dca9fb2ddd7538e732a8630{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-fdqx8s-2f7b62104dca9fb2ddd7538e732a8630{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-fdqx8s-2f7b62104dca9fb2ddd7538e732a8630 av-gridrow-cell av_one_fourth no_margin  avia-builder-el-32  el_after_av_cell_one_fourth  el_before_av_cell_one_fourth ' ><div class='flex_cell_inner'><article  class='iconbox iconbox_top av-dtb8t8-69c541d47ac585aa69a0fcc5b3426c92  avia-builder-el-33  avia-builder-el-no-sibling  main_color'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue88d' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >Administration of the questionnaire<\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><p style=\"text-align: left;\">The question is which channel the survey is administered: telephone, online survey or face-to-face. The questionnaire is systematically tested internally before starting the operation with the chosen sample.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-cjp0fw-38273d08b0f97d89ffa6fc47c526c2a5\">\n.flex_cell.av-cjp0fw-38273d08b0f97d89ffa6fc47c526c2a5{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-cjp0fw-38273d08b0f97d89ffa6fc47c526c2a5{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-cjp0fw-38273d08b0f97d89ffa6fc47c526c2a5 av-gridrow-cell av_one_fourth no_margin  avia-builder-el-34  el_after_av_cell_one_fourth  avia-builder-el-last ' ><div class='flex_cell_inner'><article  class='iconbox iconbox_top av-abh2e4-69771ba3290848db9abb5dc1824e1bc6  avia-builder-el-35  avia-builder-el-no-sibling  main_color'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue84b' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >Restitution of the results<\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><ul>\n<li id=\"tw-target-text\" class=\"tw-data-text tw-ta tw-text-small\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\">Recovery of answers and examination of the questionnaire <\/span><\/li>\n<li class=\"tw-data-text tw-ta tw-text-small\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\">Sample control <\/span><\/li>\n<li class=\"tw-data-text tw-ta tw-text-small\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\">Integration of results <\/span><\/li>\n<li class=\"tw-data-text tw-ta tw-text-small\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\">Writing a report presenting the main indicators identified, analyzing the results as well as our recommendations in view of the initial objectives<\/span><\/li>\n<\/ul>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article>\n<\/div><\/div>\n<\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-90clv0-c2f15d7b7d83f397b57c6d6878802bf9\">\n.avia-section.av-90clv0-c2f15d7b7d83f397b57c6d6878802bf9{\nbackground-color:#000100;\nbackground-image:url(https:\/\/www.procontact-solutions.fr\/wp-content\/uploads\/2018\/05\/Mars-2018-Procontact-Corporate-Shoot-117.jpg);\nbackground-repeat:no-repeat;\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n.avia-section.av-90clv0-c2f15d7b7d83f397b57c6d6878802bf9 .av-section-color-overlay{\nopacity:0.2;\nbackground-color:#000000;\n}\n<\/style>\n<div id='av_section_5'  class='avia-section av-90clv0-c2f15d7b7d83f397b57c6d6878802bf9 main_color avia-section-default avia-no-border-styling  avia-builder-el-36  el_after_av_layout_row  el_before_av_button_big  avia-full-stretch avia-bg-style-scroll av-section-color-overlay-active container_wrap sidebar_right'  data-section-bg-repeat='stretch'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5546'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7xz7x8-9902780670d0f2224c90cf33e3461c09\">\n.flex_column.av-7xz7x8-9902780670d0f2224c90cf33e3461c09{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-7xz7x8-9902780670d0f2224c90cf33e3461c09 av_one_full  avia-builder-el-37  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5zyn6k-5cea611b58ddd8177b3918a6466d25f6\">\n#top .av_textblock_section.av-5zyn6k-5cea611b58ddd8177b3918a6466d25f6 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-5zyn6k-5cea611b58ddd8177b3918a6466d25f6'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h2><strong>Our expertise in data restitution and results<\/strong><\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-485tzw-f96114a3c75e253d1ef8747b2ea66921\">\n#top .av_textblock_section.av-485tzw-f96114a3c75e253d1ef8747b2ea66921 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-485tzw-f96114a3c75e253d1ef8747b2ea66921'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p>Over the years, ProContact has gained a great deal of experience in data recovery. We act as a true marketing agency to provide you with a detailed report of the results and analysis of your survey.<\/p>\n<p>This report allows you to identify priorities for action and set goals for progress. You can then implement an action plan adapted to your new strategy and follow its evolution through new surveys and other marketing tools.<\/p>\n<\/div><\/section><\/p><\/div>\n\n<div  class='avia-button-wrap avia-button-center  avia-builder-el-40  el_after_av_section  avia-builder-el-last ' >\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2k2jws-d872ba25764e2630af44d7ec23fc7246\">\n#top #wrap_all .avia-button.av-2k2jws-d872ba25764e2630af44d7ec23fc7246{\ncolor:#ffffff;\n-webkit-transition:all 0.4s ease-in-out;\n-moz-transition:all 0.4s ease-in-out;\n-ms-transition:all 0.4s ease-in-out;\n-o-transition:all 0.4s ease-in-out;\ntransition:all 0.4s ease-in-out;\n}\n#top #wrap_all .avia-button.av-2k2jws-d872ba25764e2630af44d7ec23fc7246:hover{\ncolor:#ffffff;\n-webkit-transition:all 0.4s ease-in-out;\n-moz-transition:all 0.4s ease-in-out;\n-ms-transition:all 0.4s ease-in-out;\n-o-transition:all 0.4s ease-in-out;\ntransition:all 0.4s ease-in-out;\n}\n<\/style>\n<a href='https:\/\/www.procontact-solutions.fr\/en\/contact-us\/' class='avia-color-theme-color avia-button avia-button-fullwidth av-2k2jws-d872ba25764e2630af44d7ec23fc7246 avia-icon_select-yes-left-icon avia-color-theme-color' ><span class='avia_button_icon avia_button_icon_left' aria-hidden='true' data-av_icon='\ue854' data-av_iconfont='entypo-fontello'><\/span><span class='avia_iconbox_title' >Contact Us<\/span><span class='avia_button_background avia-button avia-button-fullwidth avia-color-theme-color'><\/span><\/a><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":15,"featured_media":0,"parent":1092,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The survey to evaluate the quality of your services | ProContact<\/title>\n<meta name=\"description\" content=\"Improve sales and customer relationship management with satisfaction surveys that reveal the strengths and weaknesses of your services. A call center provider for this purpose, allows you regularly to have visibility and make the necessary adjustments to improve quality\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.procontact-solutions.fr\/en\/our-expertise\/the-survey-to-evaluate-the-quality-of-your-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The survey to evaluate the quality of your services | ProContact\" \/>\n<meta property=\"og:description\" content=\"Improve sales and customer relationship management with satisfaction surveys that reveal the strengths and weaknesses of your services. 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