{"id":5587,"date":"2018-06-21T09:15:13","date_gmt":"2018-06-21T07:15:13","guid":{"rendered":"https:\/\/www.procontact-solutions.fr\/our-offer\/outil-grc-et-logiciel-crm\/"},"modified":"2023-10-16T16:05:51","modified_gmt":"2023-10-16T12:05:51","slug":"crm-tool-and-crm-software","status":"publish","type":"page","link":"https:\/\/www.procontact-solutions.fr\/en\/or-offers\/crm-tool-and-crm-software\/","title":{"rendered":"CRM tool and CRM software"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_textblock  avia-builder-el-first   container_wrap sidebar_right'  ><div  class='avia-slideshow av-1b31tbq-de93274d082f1dd7e651e6d669939dd6 avia-slideshow-featured av_slideshow_full avia-slide-slider av-slideshow-ui av-control-default av-slideshow-manual av-loop-once av-loop-manual-endless av-default-height-applied   avia-slideshow-1' data-slideshow-options=\"{&quot;animation&quot;:&quot;slide&quot;,&quot;autoplay&quot;:false,&quot;loop_autoplay&quot;:&quot;once&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:false,&quot;hoverpause&quot;:false,&quot;show_slide_delay&quot;:0}\"  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 33.59375%;'><li  class='avia-slideshow-slide av-1b31tbq-de93274d082f1dd7e651e6d669939dd6__0  av-single-slide slide-1 slide-odd'><div data-rel='slideshow-1' class='avia-slide-wrap '   ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-5422 avia-img-lazy-loading-not-5422\"  src=\"https:\/\/www.procontact-solutions.fr\/wp-content\/uploads\/2018\/06\/Mars-2018-Procontact-Corporate-Shoot-233-1280x430.jpg\" width=\"1280\" height=\"430\" title='Mars-2018-Procontact-Corporate-Shoot-233' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><\/ul><\/div><\/div><div id='after_full_slider_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5587'><div class='entry-content-wrapper clearfix'>\n<section  class='av_textblock_section av-1854l3a-65a6b043f9d3de5d8b5b9f799cc7eb08 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><span><span><a href=\"https:\/\/www.procontact-solutions.fr\/en\/home-2\/\">Accueil<\/a><\/span><\/span>\n<\/div><\/section>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-16fhkty-8b433b86526f9c3a062333cc88d2f29f\">\n.avia-section.av-16fhkty-8b433b86526f9c3a062333cc88d2f29f .av-section-color-overlay{\nopacity:0.1;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-16fhkty-8b433b86526f9c3a062333cc88d2f29f main_color avia-section-default avia-no-border-styling  avia-builder-el-2  el_after_av_textblock  el_before_av_section  av-desktop-hide av-medium-hide av-small-hide av-mini-hide avia-bg-style-scroll av-section-color-overlay-active container_wrap sidebar_right'  ><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5587'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-14t062u-4d365cae192912e2237d6b03ccfe8cbe\">\n.flex_column.av-14t062u-4d365cae192912e2237d6b03ccfe8cbe{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-14t062u-4d365cae192912e2237d6b03ccfe8cbe av_one_fifth  avia-builder-el-3  el_before_av_three_fifth  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-13o09d2-a32fa5066f012ab1f498dc168ee39245\">\n.flex_column.av-13o09d2-a32fa5066f012ab1f498dc168ee39245{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-13o09d2-a32fa5066f012ab1f498dc168ee39245 av_three_fifth  avia-builder-el-4  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-115kqae-6dd9ee64f4e4bb099b738b61bee47cc1\">\n#top .av_textblock_section.av-115kqae-6dd9ee64f4e4bb099b738b61bee47cc1 .avia_textblock{\ncolor:#000000;\n}\n<\/style>\n<section  class='av_textblock_section av-115kqae-6dd9ee64f4e4bb099b738b61bee47cc1 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h1 id=\"tw-target-text\" class=\"tw-data-text tw-ta tw-text-small\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\">Customer Relationship Management at the heart of our know-how<\/span><\/h1>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-zwncza-2ab24d1bb4f4af5069b9262ba2fd637f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><div class=\"oSioSc\">\n<div id=\"tw-target\">\n<div id=\"tw-target-text-container\" class=\"tw-ta-container tw-nfl\">\n<p id=\"tw-target-text\" class=\"tw-data-text tw-ta tw-text-small\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\">Whether it&#8217;s conquest, reactivation, or retention, we have the expertise to intervene where your needs are and thus fully support operations.<br \/>\n<\/span>As a true contact centre, we can go much further than simple telephone management. Telemarketing, agenda management, RV confirmation, mailing, but also customer satisfaction analysis &#8230;<br \/>\nOur culture and customer relationship experience allows you to entrust us with the management of your end-to-end operations.<br \/>\nWe support our clients in all their projects, from order taking, to customer follow-up, to the processing of emails or the moderation of websites ..<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3ggj7q-25aaf602d0e5e170c18d153cea871154\">\n.flex_column.av-3ggj7q-25aaf602d0e5e170c18d153cea871154{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-3ggj7q-25aaf602d0e5e170c18d153cea871154 av_one_fifth  avia-builder-el-7  el_after_av_three_fifth  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9hr59f-0a9e5db2d1d9006d03d7eb67984a0d01\">\n.avia-section.av-9hr59f-0a9e5db2d1d9006d03d7eb67984a0d01 .av-section-color-overlay{\nopacity:0.1;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-9hr59f-0a9e5db2d1d9006d03d7eb67984a0d01 main_color avia-section-default avia-no-border-styling  avia-builder-el-8  el_after_av_section  el_before_av_section  avia-bg-style-scroll av-section-color-overlay-active container_wrap sidebar_right'  ><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5587'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7ufatv-6a7b0b7eba6a638830e6b729847a6452\">\n.flex_column.av-7ufatv-6a7b0b7eba6a638830e6b729847a6452{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-7ufatv-6a7b0b7eba6a638830e6b729847a6452 av_one_fifth  avia-builder-el-9  el_before_av_three_fifth  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-64sxpv-a68cd8fe3240e6bdb98beaaddb2686c6\">\n.flex_column.av-64sxpv-a68cd8fe3240e6bdb98beaaddb2686c6{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-64sxpv-a68cd8fe3240e6bdb98beaaddb2686c6 av_three_fifth  avia-builder-el-10  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lnsuegeu-fcdbf69a9c1d859e9d5101ae01cf8f28\">\n#top .av_textblock_section.av-lnsuegeu-fcdbf69a9c1d859e9d5101ae01cf8f28 .avia_textblock{\ncolor:#000000;\ntext-align:center;\n}\n<\/style>\n<section  class='av_textblock_section av-lnsuegeu-fcdbf69a9c1d859e9d5101ae01cf8f28 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h1 id=\"tw-target-text\" class=\"tw-data-text tw-ta tw-text-small\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\">Customer Relationship Management at the heart of our know-how<\/span><\/h1>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-d732r-00a7a88e5ecf3ff7428cbe17f50e1f36\">\n#top .hr.av-d732r-00a7a88e5ecf3ff7428cbe17f50e1f36{\nmargin-top:30px;\nmargin-bottom:30px;\n}\n.hr.av-d732r-00a7a88e5ecf3ff7428cbe17f50e1f36 .hr-inner{\nwidth:150px;\nmax-width:45%;\n}\n.hr.av-d732r-00a7a88e5ecf3ff7428cbe17f50e1f36 .av-seperator-icon{\ncolor:#bf1345;\n}\n.hr.av-d732r-00a7a88e5ecf3ff7428cbe17f50e1f36 .av-seperator-icon.avia-svg-icon svg:first-child{\nfill:#bf1345;\nstroke:#bf1345;\n}\n<\/style>\n<div  class='hr av-d732r-00a7a88e5ecf3ff7428cbe17f50e1f36 hr-custom  avia-builder-el-12  el_after_av_textblock  el_before_av_heading  hr-center hr-icon-yes'><span class='hr-inner inner-border-av-border-thin'><span class=\"hr-inner-style\"><\/span><\/span><span class='av-seperator-icon avia-iconfont avia-font-fontello' data-av_icon='\ue800' data-av_iconfont='fontello' ><\/span><span class='hr-inner inner-border-av-border-thin'><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lnsuglsb-50e738161acff0981a59605cc558f41a\">\n#top .av-special-heading.av-lnsuglsb-50e738161acff0981a59605cc558f41a{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lnsuglsb-50e738161acff0981a59605cc558f41a .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-lnsuglsb-50e738161acff0981a59605cc558f41a .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-lnsuglsb-50e738161acff0981a59605cc558f41a av-special-heading-h2 blockquote modern-quote modern-centered  avia-builder-el-13  el_after_av_hr  el_before_av_textblock '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >CRM, an abbreviation at the heart of customer relations.<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lnsuh153-67bdc213c406e2b5762d3490ad74ad5d\">\n#top .av_textblock_section.av-lnsuh153-67bdc213c406e2b5762d3490ad74ad5d .avia_textblock{\ntext-align:center;\n}\n<\/style>\n<section  class='av_textblock_section av-lnsuh153-67bdc213c406e2b5762d3490ad74ad5d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><div id=\"tw-target\">\n<div id=\"tw-target-text-container\" class=\"tw-ta-container tw-nfl\">\n<p id=\"tw-target-text\" class=\"tw-data-text tw-ta tw-text-small\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\">Whether it&#8217;s conquest, reactivation, or retention, we have the expertise to intervene where your needs are and thus fully support operations. <\/span><\/p>\n<p class=\"tw-data-text tw-ta tw-text-small\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\">As a true contact centre, we can go much further than simple telephone management. Telemarketing, agenda management, RV confirmation, mailing, but also customer satisfaction analysis &#8230; <\/span><\/p>\n<p class=\"tw-data-text tw-ta tw-text-small\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\">Our culture and customer relationship experience allows you to entrust us with the management of your end-to-end operations. <\/span><\/p>\n<p class=\"tw-data-text tw-ta tw-text-small\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\">We support our clients in all their projects, from order taking, to customer follow-up, to the processing of emails or the moderation of websites ..<\/span><\/p>\n<\/div>\n<\/div>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-38q5gj-e8a416b706e9adfea0dbd14d998deda0\">\n.flex_column.av-38q5gj-e8a416b706e9adfea0dbd14d998deda0{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-38q5gj-e8a416b706e9adfea0dbd14d998deda0 av_one_fifth  avia-builder-el-15  el_after_av_three_fifth  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><\/div>\n<\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-w6v9cm-d1b83c79e811108401a8bbaaa7a9457a\">\n.avia-section.av-w6v9cm-d1b83c79e811108401a8bbaaa7a9457a{\nbackground-color:#bf1345;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-w6v9cm-d1b83c79e811108401a8bbaaa7a9457a main_color avia-section-default avia-no-border-styling  avia-builder-el-16  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5587'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ucchxi-71cd4b1849a7cdb66cdfdfec92df5d2e\">\n.flex_column.av-ucchxi-71cd4b1849a7cdb66cdfdfec92df5d2e{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-ucchxi-71cd4b1849a7cdb66cdfdfec92df5d2e av_two_fifth  avia-builder-el-17  el_before_av_three_fifth  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2xadja-4368482863ee30bf5e6789a6cf395859\">\n#top .hr.hr-invisible.av-2xadja-4368482863ee30bf5e6789a6cf395859{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-2xadja-4368482863ee30bf5e6789a6cf395859 hr-invisible  avia-builder-el-18  el_before_av_textblock  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-rc3w5i-b1bc79349c0e724a42b95b6593facf4f\">\n#top .av_textblock_section.av-rc3w5i-b1bc79349c0e724a42b95b6593facf4f .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-rc3w5i-b1bc79349c0e724a42b95b6593facf4f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h2><\/h2>\n<h2><\/h2>\n<h2><\/h2>\n<h2 id=\"tw-target-text\" class=\"tw-data-text tw-ta tw-text-medium\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\">What is the CRM?<\/span><\/h2>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-pkdnk6-ad875d107f52850ca6f6073881cddb2d\">\n.flex_column.av-pkdnk6-ad875d107f52850ca6f6073881cddb2d{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-pkdnk6-ad875d107f52850ca6f6073881cddb2d av_three_fifth  avia-builder-el-20  el_after_av_two_fifth  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-o10rqe-aca87bb526727b911e8e36b5611beae1\">\n#top .av_textblock_section.av-o10rqe-aca87bb526727b911e8e36b5611beae1 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-o10rqe-aca87bb526727b911e8e36b5611beae1 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p id=\"tw-target-text\" class=\"tw-data-text tw-ta tw-text-small\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\">CRM stands for Customer Relationship Management or, in French, Gestion de la Relation Client. It is a tool that allows you to always have a clear and precise vision of your current customers and your prospects.<\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m1p1gm-876a5c0bf328948ff293bba174299c69\">\n#top .av_textblock_section.av-m1p1gm-876a5c0bf328948ff293bba174299c69 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-m1p1gm-876a5c0bf328948ff293bba174299c69 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p id=\"tw-target-text\" class=\"tw-data-text tw-ta tw-text-small\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\">The goal of a good CRM tool is to ensure a personalized follow-up of your customers in order to bring them the best possible service. By processing and analyzing data about your customers and prospects, you improve your business case, your actions are better targeted, you can conquer new markets, and finally you gain loyalty from your current customers.<\/span><\/p>\n<\/div><\/section><\/p><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-w6v9cm-6-b2e800c9e51c10bf34dfd9687496b451\">\n.avia-section.av-w6v9cm-6-b2e800c9e51c10bf34dfd9687496b451{\nbackground-color:#000100;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_4'  class='avia-section av-w6v9cm-6-b2e800c9e51c10bf34dfd9687496b451 main_color avia-section-default avia-no-border-styling  avia-builder-el-23  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5587'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-fhvo6e-5674753e38b4dc8d747e5849039687d4\">\n.flex_column.av-fhvo6e-5674753e38b4dc8d747e5849039687d4{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-fhvo6e-5674753e38b4dc8d747e5849039687d4 av_three_fifth  avia-builder-el-24  el_before_av_two_fifth  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-dvrrja-3df169ac9cc8ef841ffcf828f047c75b\">\n#top .av_textblock_section.av-dvrrja-3df169ac9cc8ef841ffcf828f047c75b .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-dvrrja-3df169ac9cc8ef841ffcf828f047c75b '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><div class=\"oSioSc\">\n<div id=\"tw-target\">\n<div id=\"tw-target-text-container\" class=\"tw-ta-container tw-nfl\">\n<p id=\"tw-target-text\" class=\"tw-data-text tw-ta tw-text-small\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\">Customer Relationship Management is a relationship marketing technique that allows effective monitoring of your customer interactions over the long term to significantly increase customer satisfaction and profitability of your business, while improving your internal organization. To achieve the elements necessary for a good CRM, there is powerful CRM software that can identify prospects, then process and analyze customers to retain them.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-klkyvq-ed146202da4f04362289a7e328f9256d\">\n.flex_column.av-klkyvq-ed146202da4f04362289a7e328f9256d{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-klkyvq-ed146202da4f04362289a7e328f9256d av_two_fifth  avia-builder-el-26  el_after_av_three_fifth  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-izsmwm-6b97d480f9213280a937201bf2b89e40\">\n#top .hr.hr-invisible.av-izsmwm-6b97d480f9213280a937201bf2b89e40{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-izsmwm-6b97d480f9213280a937201bf2b89e40 hr-invisible  avia-builder-el-27  el_before_av_textblock  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-hpjgx2-df9286eed4f4a9072d547bf39e51ffa8\">\n#top .av_textblock_section.av-hpjgx2-df9286eed4f4a9072d547bf39e51ffa8 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-hpjgx2-df9286eed4f4a9072d547bf39e51ffa8 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><div class=\"oSioSc\">\n<div id=\"tw-target\">\n<div id=\"tw-target-text-container\" class=\"tw-ta-container tw-nfl\">\n<h2 id=\"tw-target-text\" class=\"tw-data-text tw-ta tw-text-medium\" dir=\"ltr\" style=\"text-align: right;\" data-placeholder=\"Translation\"><span lang=\"en\">What is CRM?<\/span><\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/section><\/p><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-cl3t52-ecadfbc23dc150e997e4363932c99e88\">\n.avia-section.av-cl3t52-ecadfbc23dc150e997e4363932c99e88{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.procontact-solutions.fr\/wp-content\/uploads\/2018\/04\/Capture.jpg);\nbackground-position:50% 50%;\nbackground-attachment:fixed;\n}\n.avia-section.av-cl3t52-ecadfbc23dc150e997e4363932c99e88 .av-section-color-overlay{\nopacity:0.5;\nbackground-color:#000000;\n}\n<\/style>\n<div id='av_section_5'  class='avia-section av-cl3t52-ecadfbc23dc150e997e4363932c99e88 main_color avia-section-default avia-no-border-styling  avia-builder-el-29  el_after_av_section  el_before_av_button_big  avia-full-stretch avia-bg-style-fixed av-section-color-overlay-active av-minimum-height av-minimum-height-50 av-height-50  container_wrap sidebar_right'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='50' data-av_min_height_opt='50'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5587'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-axww6e-61ba2e12ace38b37bf29484d3815afa0\">\n.flex_column.av-axww6e-61ba2e12ace38b37bf29484d3815afa0{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-axww6e-61ba2e12ace38b37bf29484d3815afa0 av_one_fifth  avia-builder-el-30  el_before_av_three_fifth  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9f3xxy-937dd6a5bd0580fb5ec0e5b513e832c0\">\n.flex_column.av-9f3xxy-937dd6a5bd0580fb5ec0e5b513e832c0{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-9f3xxy-937dd6a5bd0580fb5ec0e5b513e832c0 av_three_fifth  avia-builder-el-31  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6yon6e-c161f7197b29615ef3a3f29475ccc633\">\n#top .av_textblock_section.av-6yon6e-c161f7197b29615ef3a3f29475ccc633 .avia_textblock{\ncolor:#ffffff;\ntext-align:center;\n}\n<\/style>\n<section  class='av_textblock_section av-6yon6e-c161f7197b29615ef3a3f29475ccc633 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h2 id=\"tw-target-text\" class=\"tw-data-text tw-ta tw-text-medium\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\">CRM expertise and CRM tools<\/span><\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5let5i-85957291515db6968199aa968008c253\">\n#top .av_textblock_section.av-5let5i-85957291515db6968199aa968008c253 .avia_textblock{\ncolor:#ffffff;\ntext-align:center;\n}\n<\/style>\n<section  class='av_textblock_section av-5let5i-85957291515db6968199aa968008c253 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><div class=\"oSioSc\">\n<div id=\"tw-target\">\n<div id=\"tw-target-text-container\" class=\"tw-ta-container tw-nfl\">\n<p id=\"tw-target-text\" class=\"tw-data-text tw-ta tw-text-small\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\">ProContact uses the best GRC treatment tools such as Hermes.Net or Vocalcom. They provide a statistical set allowing a constant improvement of the ratios of quality, production and supervision. <\/span><\/p>\n<p class=\"tw-data-text tw-ta tw-text-small\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"en\">To use an outsourcing specialist is to benefit from all this without investment and with a specialist advice, but also men, collaborators totally oriented towards the success of your project.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3lgseu-95e209c54fe64fab7a1920e416972a5c\">\n.flex_column.av-3lgseu-95e209c54fe64fab7a1920e416972a5c{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-3lgseu-95e209c54fe64fab7a1920e416972a5c av_one_fifth  avia-builder-el-34  el_after_av_three_fifth  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><\/div><div  class='avia-button-wrap avia-button-center  avia-builder-el-35  el_after_av_section  avia-builder-el-last '>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2db2h2-e1c7eb7d783bcceb2a6b96a2981b3d04\">\n#top #wrap_all .avia-button.av-2db2h2-e1c7eb7d783bcceb2a6b96a2981b3d04{\ncolor:#ffffff;\ntransition:all 0.4s ease-in-out;\n}\n#top #wrap_all .avia-button.av-2db2h2-e1c7eb7d783bcceb2a6b96a2981b3d04:hover{\ncolor:#ffffff;\ntransition:all 0.4s ease-in-out;\n}\n#top #wrap_all .avia-button.av-2db2h2-e1c7eb7d783bcceb2a6b96a2981b3d04 .avia-svg-icon svg:first-child{\nfill:#ffffff;\nstroke:#ffffff;\n}\n#top #wrap_all .avia-button.av-2db2h2-e1c7eb7d783bcceb2a6b96a2981b3d04:hover .avia-svg-icon svg:first-child{\nfill:#ffffff;\nstroke:#ffffff;\n}\n<\/style>\n<a href='https:\/\/www.procontact-solutions.fr\/en\/contact-us\/' class='avia-color-theme-color avia-button avia-button-fullwidth av-2db2h2-e1c7eb7d783bcceb2a6b96a2981b3d04 avia-icon_select-yes-left-icon avia-color-theme-color'   aria-label=\"Contact us\"><span class='avia_button_icon avia_button_icon_left avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue854' data-av_iconfont='entypo-fontello' ><\/span><span class='avia_iconbox_title' >Contact us<\/span><span class='avia_button_background avia-button avia-button-fullwidth avia-color-theme-color'><\/span><\/a><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":1098,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5587","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CRM Tool and CRM Software | ProContact<\/title>\n<meta name=\"description\" content=\"A call center is first and foremost tools! CRM tool and CRM software to ensure effective management of your customer relationship, ProContact offers the latest technology in this area. Investments that many companies can not afford are accessible to you\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.procontact-solutions.fr\/en\/or-offers\/crm-tool-and-crm-software\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CRM Tool and CRM Software | ProContact\" \/>\n<meta property=\"og:description\" content=\"A call center is first and foremost tools! CRM tool and CRM software to ensure effective management of your customer relationship, ProContact offers the latest technology in this area. Investments that many companies can not afford are accessible to you\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.procontact-solutions.fr\/en\/or-offers\/crm-tool-and-crm-software\/\" \/>\n<meta property=\"og:site_name\" content=\"Procontact\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ProContactLtd\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-16T12:05:51+00:00\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.procontact-solutions.fr\/en\/or-offers\/crm-tool-and-crm-software\/\",\"url\":\"https:\/\/www.procontact-solutions.fr\/en\/or-offers\/crm-tool-and-crm-software\/\",\"name\":\"CRM Tool and CRM Software | ProContact\",\"isPartOf\":{\"@id\":\"https:\/\/www.procontact-solutions.fr\/#website\"},\"datePublished\":\"2018-06-21T07:15:13+00:00\",\"dateModified\":\"2023-10-16T12:05:51+00:00\",\"description\":\"A call center is first and foremost tools! CRM tool and CRM software to ensure effective management of your customer relationship, ProContact offers the latest technology in this area. Investments that many companies can not afford are accessible to you\",\"breadcrumb\":{\"@id\":\"https:\/\/www.procontact-solutions.fr\/en\/or-offers\/crm-tool-and-crm-software\/#breadcrumb\"},\"inLanguage\":\"en\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.procontact-solutions.fr\/en\/or-offers\/crm-tool-and-crm-software\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.procontact-solutions.fr\/en\/or-offers\/crm-tool-and-crm-software\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.procontact-solutions.fr\/en\/home-2\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Our Offers\",\"item\":\"https:\/\/www.procontact-solutions.fr\/en\/or-offers\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"CRM tool and CRM software\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.procontact-solutions.fr\/#website\",\"url\":\"https:\/\/www.procontact-solutions.fr\/\",\"name\":\"Procontact\",\"description\":\"procontact\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.procontact-solutions.fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"CRM Tool and CRM Software | ProContact","description":"A call center is first and foremost tools! CRM tool and CRM software to ensure effective management of your customer relationship, ProContact offers the latest technology in this area. Investments that many companies can not afford are accessible to you","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.procontact-solutions.fr\/en\/or-offers\/crm-tool-and-crm-software\/","og_locale":"en_US","og_type":"article","og_title":"CRM Tool and CRM Software | ProContact","og_description":"A call center is first and foremost tools! CRM tool and CRM software to ensure effective management of your customer relationship, ProContact offers the latest technology in this area. Investments that many companies can not afford are accessible to you","og_url":"https:\/\/www.procontact-solutions.fr\/en\/or-offers\/crm-tool-and-crm-software\/","og_site_name":"Procontact","article_publisher":"https:\/\/www.facebook.com\/ProContactLtd","article_modified_time":"2023-10-16T12:05:51+00:00","twitter_misc":{"Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.procontact-solutions.fr\/en\/or-offers\/crm-tool-and-crm-software\/","url":"https:\/\/www.procontact-solutions.fr\/en\/or-offers\/crm-tool-and-crm-software\/","name":"CRM Tool and CRM Software | ProContact","isPartOf":{"@id":"https:\/\/www.procontact-solutions.fr\/#website"},"datePublished":"2018-06-21T07:15:13+00:00","dateModified":"2023-10-16T12:05:51+00:00","description":"A call center is first and foremost tools! CRM tool and CRM software to ensure effective management of your customer relationship, ProContact offers the latest technology in this area. Investments that many companies can not afford are accessible to you","breadcrumb":{"@id":"https:\/\/www.procontact-solutions.fr\/en\/or-offers\/crm-tool-and-crm-software\/#breadcrumb"},"inLanguage":"en","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.procontact-solutions.fr\/en\/or-offers\/crm-tool-and-crm-software\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.procontact-solutions.fr\/en\/or-offers\/crm-tool-and-crm-software\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.procontact-solutions.fr\/en\/home-2\/"},{"@type":"ListItem","position":2,"name":"Our Offers","item":"https:\/\/www.procontact-solutions.fr\/en\/or-offers\/"},{"@type":"ListItem","position":3,"name":"CRM tool and CRM software"}]},{"@type":"WebSite","@id":"https:\/\/www.procontact-solutions.fr\/#website","url":"https:\/\/www.procontact-solutions.fr\/","name":"Procontact","description":"procontact","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.procontact-solutions.fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en"}]}},"_links":{"self":[{"href":"https:\/\/www.procontact-solutions.fr\/en\/wp-json\/wp\/v2\/pages\/5587","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.procontact-solutions.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.procontact-solutions.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.procontact-solutions.fr\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.procontact-solutions.fr\/en\/wp-json\/wp\/v2\/comments?post=5587"}],"version-history":[{"count":10,"href":"https:\/\/www.procontact-solutions.fr\/en\/wp-json\/wp\/v2\/pages\/5587\/revisions"}],"predecessor-version":[{"id":9946,"href":"https:\/\/www.procontact-solutions.fr\/en\/wp-json\/wp\/v2\/pages\/5587\/revisions\/9946"}],"up":[{"embeddable":true,"href":"https:\/\/www.procontact-solutions.fr\/en\/wp-json\/wp\/v2\/pages\/1098"}],"wp:attachment":[{"href":"https:\/\/www.procontact-solutions.fr\/en\/wp-json\/wp\/v2\/media?parent=5587"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}