{"id":5820,"date":"2018-08-20T10:49:17","date_gmt":"2018-08-20T08:49:17","guid":{"rendered":"https:\/\/www.procontact-solutions.fr\/?page_id=5820"},"modified":"2023-10-16T14:40:46","modified_gmt":"2023-10-16T10:40:46","slug":"call-centre","status":"publish","type":"page","link":"https:\/\/www.procontact-solutions.fr\/en\/call-centre\/","title":{"rendered":"Contact Centre: Outsource your Telemarketing with ProContact"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-f1bzj-ccc5a55226988d86eab9909bac3ef597\">\n.avia-section.av-f1bzj-ccc5a55226988d86eab9909bac3ef597{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.procontact-solutions.fr\/wp-content\/uploads\/2019\/09\/votre-centre-appel.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n#top .avia-section.av-f1bzj-ccc5a55226988d86eab9909bac3ef597 .scroll-down-link{\ncolor:#ffffff;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-f1bzj-ccc5a55226988d86eab9909bac3ef597 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-minimum-height av-minimum-height-50  container_wrap sidebar_right'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='50'><div class=\"av-section-color-overlay-wrap\"><a href='#next-section' title='' class='scroll-down-link av-custom-scroll-down-color' aria-hidden='true' data-av_icon='\ue877' data-av_iconfont='entypo-fontello'><\/a><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5820'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-43p833-74bd87186f565f7f1e65dce72f421417\">\n.flex_column.av-43p833-74bd87186f565f7f1e65dce72f421417{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-43p833-74bd87186f565f7f1e65dce72f421417 av_one_half  avia-builder-el-1  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kc4p4tm8-77930dfdbf950d55625d92560a16fbe1\">\n#top .av-special-heading.av-kc4p4tm8-77930dfdbf950d55625d92560a16fbe1{\npadding-bottom:10px;\ncolor:#ffffff;\n}\nbody .av-special-heading.av-kc4p4tm8-77930dfdbf950d55625d92560a16fbe1 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-kc4p4tm8-77930dfdbf950d55625d92560a16fbe1 .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-kc4p4tm8-77930dfdbf950d55625d92560a16fbe1 .av-subheading{\nfont-size:30px;\n}\n<\/style>\n<div  class='av-special-heading av-kc4p4tm8-77930dfdbf950d55625d92560a16fbe1 av-special-heading-h1 custom-color-heading blockquote modern-quote  avia-builder-el-2  avia-builder-el-no-sibling  titre-accueil av-linked-heading'><div class='av_custom_color av-subheading av-subheading_above'><p>Welcome, this is your Contact Centre<\/p>\n<\/div><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >Our multi-skilled and multichannel professions.<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div><div id='av_section_2'  class='avia-section av-33ssb3-b9140872e369c37bb49d6cec0cda2cf7 main_color avia-section-default avia-no-shadow  avia-builder-el-3  el_after_av_section  el_before_av_section  avia-bg-style-scroll av-minimum-height av-minimum-height-50  container_wrap sidebar_right'   data-av_minimum_height_pc='50'><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5820'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2sfx67-6b3a2bc576ba483a5852034627936160\">\n.flex_column.av-2sfx67-6b3a2bc576ba483a5852034627936160{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-2sfx67-6b3a2bc576ba483a5852034627936160 av_one_full  avia-builder-el-4  avia-builder-el-no-sibling  titres-accueil first flex_column_div av-zero-column-padding '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kc4p3tjk-98c44b60315a9b6eb83b879b4cfe2b6a\">\n#top .av-special-heading.av-kc4p3tjk-98c44b60315a9b6eb83b879b4cfe2b6a{\nmargin:0 0 10px 0;\npadding-bottom:10px;\n}\nbody .av-special-heading.av-kc4p3tjk-98c44b60315a9b6eb83b879b4cfe2b6a .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-kc4p3tjk-98c44b60315a9b6eb83b879b4cfe2b6a .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-kc4p3tjk-98c44b60315a9b6eb83b879b4cfe2b6a av-special-heading-h2 blockquote modern-quote  avia-builder-el-5  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >The contact centre, this essential bridge between your brand and your market<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jkruh8rh-79e4c8f0ea5931a070e77e3081bc9460'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>At ProContact, we have the best tools and a team of specially trained advisers to guarantee you quality support with real results !<\/p>\n<p>Indeed, by bringing together all the services on the same platform, a call centre allows you to benefit from comprehensive and specialized expertise in all the trades essential to the development of your business and which are not part of your core business.<\/p>\n<p><strong>Call centre support increases your development and expansion possibilities to enfold.<\/strong><\/p>\n<\/div><\/section><\/p><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l8hk1c-2c188c3d62e13d61b5059b64d27f76e7\">\n.avia-section.av-l8hk1c-2c188c3d62e13d61b5059b64d27f76e7{\nbackground-color:#bf1345;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-l8hk1c-2c188c3d62e13d61b5059b64d27f76e7 main_color avia-section-default avia-no-border-styling  avia-builder-el-7  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5820'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-hnws8g-b5004a6727004da8d11dccb5e3808acc\">\n.flex_column.av-hnws8g-b5004a6727004da8d11dccb5e3808acc{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-hnws8g-b5004a6727004da8d11dccb5e3808acc av_one_full  avia-builder-el-8  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkruhq9y-63de4b9954b7370f1c829869b2c1f8c1\">\n#top .av_textblock_section.av-jkruhq9y-63de4b9954b7370f1c829869b2c1f8c1 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-jkruhq9y-63de4b9954b7370f1c829869b2c1f8c1'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h3 style=\"text-align: center;\"><strong>A little history<\/strong><\/h3>\n<\/div><\/section><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lnsqhihd-bcb77dbae976deead9f20ffd0be1eb01\">\n.avia-section.av-lnsqhihd-bcb77dbae976deead9f20ffd0be1eb01{\nbackground-color:#f9f9f9;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_4'  class='avia-section av-lnsqhihd-bcb77dbae976deead9f20ffd0be1eb01 main_color avia-section-default avia-no-border-styling  avia-builder-el-10  el_after_av_section  el_before_av_layout_row  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5820'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2cotks-d34343f84b3a039be1df67b26a868507\">\n.flex_column.av-2cotks-d34343f84b3a039be1df67b26a868507{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-2cotks-d34343f84b3a039be1df67b26a868507 av_one_full  avia-builder-el-11  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lnsqsyns-7bcf290fa0eabb04d68806f82e834ffb\">\n.avia-timeline-container.av-lnsqsyns-7bcf290fa0eabb04d68806f82e834ffb .av-milestone-date{\ncolor:#222222;\n}\n.avia-timeline-container.av-lnsqsyns-7bcf290fa0eabb04d68806f82e834ffb .av-milestone-title{\ncolor:#c00c42;\n}\n.avia-timeline-container.av-lnsqsyns-7bcf290fa0eabb04d68806f82e834ffb .av-milestone-icon-inner{\ncolor:#c00c42;\n}\n<\/style>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-sub-av-lnsqsyns-7bcf290fa0eabb04d68806f82e834ffb\">\n.avia-timeline-container .av-milestone.av-lnsqn2ja-ffe0eab819757ef3dd3815f18581f0f0 .av-milestone-icon-inner{\nbackground-color:#ffffff;\n}\n.avia-timeline-container .av-milestone.av-lnsqn2ja-ffe0eab819757ef3dd3815f18581f0f0 .av-milestone-indicator{\nbackground-color:#ffffff;\n}\n.avia-timeline-container .av-milestone.av-lnsqn2ja-ffe0eab819757ef3dd3815f18581f0f0 .av-milestone-article-footer{\nbackground-color:#ffffff;\n}\n.avia-timeline-container .av-milestone.av-lnsqq51x-246beb46481c46fc72c736e88c3c43fa .av-milestone-icon-inner{\nbackground-color:#ffffff;\n}\n.avia-timeline-container .av-milestone.av-lnsqq51x-246beb46481c46fc72c736e88c3c43fa .av-milestone-indicator{\nbackground-color:#ffffff;\n}\n.avia-timeline-container .av-milestone.av-lnsqq51x-246beb46481c46fc72c736e88c3c43fa .av-milestone-article-footer{\nbackground-color:#ffffff;\n}\n.avia-timeline-container .av-milestone.av-lnsqrt7g-fc2bb94196a94f1b41f4c1918b651f12 .av-milestone-icon-inner{\nbackground-color:#ffffff;\n}\n.avia-timeline-container .av-milestone.av-lnsqrt7g-fc2bb94196a94f1b41f4c1918b651f12 .av-milestone-indicator{\nbackground-color:#ffffff;\n}\n.avia-timeline-container .av-milestone.av-lnsqrt7g-fc2bb94196a94f1b41f4c1918b651f12 .av-milestone-article-footer{\nbackground-color:#ffffff;\n}\n<\/style>\n<div  id=\"avia-timeline-1\"  class='avia-timeline-container av-lnsqsyns-7bcf290fa0eabb04d68806f82e834ffb av-slideshow-ui  avia-builder-el-12  avia-builder-el-no-sibling ' ><ul class='avia-timeline avia-timeline-vertical av-milestone-placement-alternate avia-timeline- avia_animate_when_almost_visible avia-timeline-animate'>\n<li  class='av-milestone av-lnsqn2ja-ffe0eab819757ef3dd3815f18581f0f0 av-animated-generic fade-in av-milestone-valign-baseline av-milestone-odd'><h2 class='av-milestone-date ' id='milestone-the-1960s'><strong>the 1960s<span class='av-milestone-indicator'><\/span><\/strong><\/h2><div class=\"av-milestone-icon-wrap\"><span class='av-milestone-icon milestone_icon avia-font-entypo-fontello'><span class='av-milestone-icon-inner milestone_inner'><i class='milestone-char' aria-hidden='true' data-av_icon='\ue89a' data-av_iconfont='entypo-fontello'><\/i><\/span><\/span><\/div><article class='av-milestone-content-wrap'><div class='av-milestone-contentbox'><header class=\"entry-content-header\"><h4 class='av-milestone-title '>Somewhere in England in the 60s \u2026<\/h4><\/header><div class='av-milestone-content'><p>It all started with the appearance of the private branch exchange, better known by the acronym PABX (Private Automated Branched Exchange). This service was then reserved for press groups and travel agencies, in particular to take care of subscriptions and reservations.<\/p>\n<\/div><\/div><footer class='av-milestone-article-footer entry-footer'><\/footer><\/article><\/li>\n<li  class='av-milestone av-lnsqq51x-246beb46481c46fc72c736e88c3c43fa av-animated-generic fade-in av-milestone-valign-baseline av-milestone-even'><h2 class='av-milestone-date ' id='milestone-the-1980s'><strong>the 1980s<span class='av-milestone-indicator'><\/span><\/strong><\/h2><article class='av-milestone-content-wrap'><div class='av-milestone-contentbox'><header class=\"entry-content-header\"><h4 class='av-milestone-title '>In 80\u2019s France ...<\/h4><\/header><div class='av-milestone-content'><p style=\"text-align: left;\">The call centre arrives. Composed of rows of agents equipped with telephone and script. VAD (formerly known as VPC) uses this system to :<\/p>\n<ul style=\"text-align: left;\">\n<li>Record customer orders for items viewed on the paper catalog.<\/li>\n<li>Resolve problems with delivery, faulty orders, etc \u2026<\/li>\n<\/ul>\n<p style=\"text-align: left;\">The telephone was then the only way for the customer to get in touch with the company to obtain the expected quality of service, which was not always the case \u2026 (waiting, long deliveries, difficulties in returning items)<\/p>\n<\/div><\/div><footer class='av-milestone-article-footer entry-footer'><\/footer><\/article><div class=\"av-milestone-icon-wrap\"><span class='av-milestone-icon milestone_icon avia-font-entypo-fontello'><span class='av-milestone-icon-inner milestone_inner'><i class='milestone-char' aria-hidden='true' data-av_icon='\ue89a' data-av_iconfont='entypo-fontello'><\/i><\/span><\/span><\/div><h2 class='av-milestone-date ' id='milestone-the-1980s'><strong>the 1980s<span class='av-milestone-indicator'><\/span><\/strong><\/h2><\/li>\n<li  class='av-milestone av-lnsqrt7g-fc2bb94196a94f1b41f4c1918b651f12 av-animated-generic fade-in av-milestone-valign-baseline av-milestone-odd'><h2 class='av-milestone-date ' id='milestone-years-1990-2000'><strong> Years 1990-2000<span class='av-milestone-indicator'><\/span><\/strong><\/h2><div class=\"av-milestone-icon-wrap\"><span class='av-milestone-icon milestone_icon avia-font-entypo-fontello'><span class='av-milestone-icon-inner milestone_inner'><i class='milestone-char' aria-hidden='true' data-av_icon='\ue85e' data-av_iconfont='entypo-fontello'><\/i><\/span><\/span><\/div><article class='av-milestone-content-wrap'><div class='av-milestone-contentbox'><header class=\"entry-content-header\"><h4 class='av-milestone-title '>A sometimes difficult transition phase<\/h4><\/header><div class='av-milestone-content'><p>Between the 1990s and the 2000s, with the advent of the Internet, companies abandoned call centres and rushed to new digital communication channels that allowed faster and a greater number of interactions. However, as technology is evolving very quickly, many companies are struggling to adapt to these new modes of communication to provide the best service to their customers. This is an important transition phase that takes place during this period<\/p>\n<\/div><\/div><footer class='av-milestone-article-footer entry-footer'><\/footer><\/article><\/li>\n<\/ul><\/div><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av-layout-grid-1'  class='av-layout-grid-container av-9qgpyo-087225e28878c4b7b554db5cab2c6fc0 entry-content-wrapper main_color av-flex-cells  avia-builder-el-13  el_after_av_section  el_before_av_layout_row  grid-row-not-first av-desktop-hide av-medium-hide av-small-hide av-mini-hide container_wrap sidebar_right'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k16f2aib-88eb1d37a681e1fccd1b4cdc9e4e624f\">\n.flex_cell.av-k16f2aib-88eb1d37a681e1fccd1b4cdc9e4e624f{\nvertical-align:middle;\n}\n.responsive #top #wrap_all .flex_cell.av-k16f2aib-88eb1d37a681e1fccd1b4cdc9e4e624f{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-k16f2aib-88eb1d37a681e1fccd1b4cdc9e4e624f av-gridrow-cell av_one_half no_margin  avia-builder-el-14  el_before_av_cell_one_half  avia-builder-el-first ' ><div class='flex_cell_inner'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkruhq9y-29-f222558417bed5bc004fafb07bde13fb\">\n#top .av_textblock_section.av-jkruhq9y-29-f222558417bed5bc004fafb07bde13fb .avia_textblock{\nfont-size:20px;\n}\n<\/style>\n<section  class='av_textblock_section av-jkruhq9y-29-f222558417bed5bc004fafb07bde13fb'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: right;\"><strong>Somewhere in England in the 60s &#8230;<\/strong><\/p>\n<\/div><\/section>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k16f3bvp-bc140e6bfebc2ae247a46faf128a5a4e\">\n.flex_cell.av-k16f3bvp-bc140e6bfebc2ae247a46faf128a5a4e{\nvertical-align:middle;\n}\n.responsive #top #wrap_all .flex_cell.av-k16f3bvp-bc140e6bfebc2ae247a46faf128a5a4e{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-k16f3bvp-bc140e6bfebc2ae247a46faf128a5a4e av-gridrow-cell av_one_half no_margin  avia-builder-el-16  el_after_av_cell_one_half  avia-builder-el-last ' ><div class='flex_cell_inner'><section  class='av_textblock_section av-jkruhq9y-27-a28b4a77d92e29fccb5e11096cb7eb29'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>It all started with the appearance of the private branch exchange, better known by the acronym PABX (Private Automated Branched Exchange). This service was then reserved for press groups and travel agencies, in particular to take care of subscriptions and reservations.<\/p>\n<\/div><\/section>\n<\/div><\/div>\n<\/div>\n<div id='av-layout-grid-2'  class='av-layout-grid-container av-7yy75c-ff10c482b61ad353396c390e46ff23a6 entry-content-wrapper main_color av-flex-cells  avia-builder-el-18  el_after_av_layout_row  el_before_av_layout_row  grid-row-not-first av-desktop-hide av-medium-hide av-small-hide av-mini-hide container_wrap sidebar_right'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k16f2aib-28-b8ee12c33b1b17f68580469791629d4d\">\n.flex_cell.av-k16f2aib-28-b8ee12c33b1b17f68580469791629d4d{\nvertical-align:middle;\n}\n.responsive #top #wrap_all .flex_cell.av-k16f2aib-28-b8ee12c33b1b17f68580469791629d4d{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-k16f2aib-28-b8ee12c33b1b17f68580469791629d4d av-gridrow-cell av_one_half no_margin  avia-builder-el-19  el_before_av_cell_one_half  avia-builder-el-first ' ><div class='flex_cell_inner'><section  class='av_textblock_section av-jkruhq9y-25-1df6f01bf755aa009a0ad4617a4142c3'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>The call centre arrives. Composed of rows of agents equipped with telephone and script. VAD (formerly known as VPC) uses this system to :<\/p>\n<ul>\n<li>Record customer orders for items viewed on the paper catalog.<\/li>\n<li>Resolve problems with delivery, faulty orders, etc &#8230;<\/li>\n<\/ul>\n<p>The telephone was then the only way for the customer to get in touch with the company to obtain the expected quality of service, which was not always the case &#8230; (waiting, long deliveries, difficulties in returning items)<\/p>\n<\/div><\/section>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k16f3690-bf8c0d44a8dd0a87c91da79462bbcaa5\">\n.flex_cell.av-k16f3690-bf8c0d44a8dd0a87c91da79462bbcaa5{\nvertical-align:middle;\n}\n.responsive #top #wrap_all .flex_cell.av-k16f3690-bf8c0d44a8dd0a87c91da79462bbcaa5{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-k16f3690-bf8c0d44a8dd0a87c91da79462bbcaa5 av-gridrow-cell av_one_half no_margin  avia-builder-el-21  el_after_av_cell_one_half  avia-builder-el-last ' ><div class='flex_cell_inner'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkruhq9y-23-a447168ca81fbd3b6530f2e49b1cd39f\">\n#top .av_textblock_section.av-jkruhq9y-23-a447168ca81fbd3b6530f2e49b1cd39f .avia_textblock{\nfont-size:20px;\n}\n<\/style>\n<section  class='av_textblock_section av-jkruhq9y-23-a447168ca81fbd3b6530f2e49b1cd39f'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>In 80&#8217;s France &#8230;<\/strong><\/p>\n<\/div><\/section>\n<\/div><\/div>\n<\/div>\n<div id='av-layout-grid-3'  class='av-layout-grid-container av-5uiki8-d915e8bf0c23e6587c79b64c287fb582 entry-content-wrapper main_color av-flex-cells  avia-builder-el-23  el_after_av_layout_row  el_before_av_section  grid-row-not-first av-desktop-hide av-medium-hide av-small-hide av-mini-hide container_wrap sidebar_right'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k16f2aib-24-78f879c72026847dab97a2e0461e6743\">\n.flex_cell.av-k16f2aib-24-78f879c72026847dab97a2e0461e6743{\nvertical-align:middle;\n}\n.responsive #top #wrap_all .flex_cell.av-k16f2aib-24-78f879c72026847dab97a2e0461e6743{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-k16f2aib-24-78f879c72026847dab97a2e0461e6743 av-gridrow-cell av_one_half no_margin  avia-builder-el-24  el_before_av_cell_one_half  avia-builder-el-first ' ><div class='flex_cell_inner'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkruhq9y-22-5ed60bfdd0269d56e9b2d42b28838fe0\">\n#top .av_textblock_section.av-jkruhq9y-22-5ed60bfdd0269d56e9b2d42b28838fe0 .avia_textblock{\nfont-size:20px;\n}\n<\/style>\n<section  class='av_textblock_section av-jkruhq9y-22-5ed60bfdd0269d56e9b2d42b28838fe0'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: right;\"><strong>Years 1990-2000 : a sometimes difficult transition phase<\/strong><\/p>\n<p style=\"text-align: right;\"><strong>\u00a0<\/strong><\/p>\n<\/div><\/section>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k16f3bvp-26-640aea384249937268e6965a20630782\">\n.flex_cell.av-k16f3bvp-26-640aea384249937268e6965a20630782{\nvertical-align:middle;\n}\n.responsive #top #wrap_all .flex_cell.av-k16f3bvp-26-640aea384249937268e6965a20630782{\npadding:30px 30px 30px 30px !important;\n}\n<\/style>\n<div class='flex_cell av-k16f3bvp-26-640aea384249937268e6965a20630782 av-gridrow-cell av_one_half no_margin  avia-builder-el-26  el_after_av_cell_one_half  avia-builder-el-last ' ><div class='flex_cell_inner'><section  class='av_textblock_section av-jkruhq9y-21-cb4e2211ea5b20236bc7845c082a18cd'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Between the 1990s and the 2000s, with the advent of the Internet, companies abandoned call centres and rushed to new digital communication channels that allowed faster and a greater number of interactions. However, as technology is evolving very quickly, many companies are struggling to adapt to these new modes of communication to provide the best service to their customers. This is an important transition phase that takes place during this period.<\/p>\n<p>Memories, memories! Below is an example of a situation that could have happened back then.<\/p>\n<\/div><\/section>\n<\/div><\/div>\n<\/div>\n<div id='av_section_5'  class='avia-section av-25qow0-517bab8882131cb8cd76b9b4ffc707da main_color avia-section-default avia-no-border-styling  avia-builder-el-28  el_after_av_layout_row  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5820'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3alo4w-35185cec40aadeaff92ef9359e469dde\">\n.flex_column.av-3alo4w-35185cec40aadeaff92ef9359e469dde{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-3alo4w-35185cec40aadeaff92ef9359e469dde av_one_full  avia-builder-el-29  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding '     ><section  class='av_textblock_section av-lnsqui89-c0626419f2a207d51dbafbdf3ff7a175'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h4>Memories, memories! Below is an example of a situation that could have happened back then :<\/h4>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkrv38lh-22e96312ae299a036656c3b604477674\">\n#top .avia-icon-list-container.av-jkrv38lh-22e96312ae299a036656c3b604477674 .iconlist_icon{\ncolor:#ffffff;\nbackground-color:#bf1345;\n}\n<\/style>\n<div  class='avia-icon-list-container av-jkrv38lh-22e96312ae299a036656c3b604477674  avia-builder-el-31  el_after_av_textblock  avia-builder-el-last  liste-histoire'><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-jkrv38lh-22e96312ae299a036656c3b604477674 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-c9c430-6c9e1b3dacc4ef5da47a4c871d61c9c0 avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue803' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>The customer spots an advertisement on the internet extolling the merits of the brand new &#8220;Herbenet&#8221; lawn mower.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-b1kr4c-ab664779941c477aa8315f36524964f0 avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue812' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>He clicks on the banner that will redirect him to another site that will allow him to place his order.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-8pzpi4-54d5a9641472d5a831e77a849db6624e avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue814' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Unfortunately, he still doesn&#8217;t receive anything after three weeks.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-448uek-67f38dbafb2ff198a9aa988add08396a avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue83b' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>He has several solutions for contacting the distributor : by phone, mail or the contact form on the brand\u2019s website.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-5kmcho-599bbf5aaeb793a34c61847ac258da1a avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue80b' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Not knowing which solution to choose, he uses the three communication channels to increase his chances of having a quick response.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-btskc-3c58ba7355eb6df81f2a204f4b230aa6 avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue863' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>The agent receiving the phone call makes him wait while another one having received his email, asks him to send another mail specifying his order number. Thus, the exchanges cross, contradict each other and cause the customer to lose a crazy amount of time.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-2da96k-7ec7aaf1bedfef6372a544c5f7541fab avia-font-entypo-fontello'><span class='iconlist-char' aria-hidden='true' data-av_icon='\ue849' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Meanwhile, the company, which had not anticipated such an influx of orders via the internet, is struggling to honor them due to a lack of organization.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jyfo8re7-a00e77e1d7ce3cca422af9f2ca6281ef\">\n.avia-section.av-jyfo8re7-a00e77e1d7ce3cca422af9f2ca6281ef{\nbackground-color:#c00c42;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_6'  class='avia-section av-jyfo8re7-a00e77e1d7ce3cca422af9f2ca6281ef alternate_color avia-section-small avia-no-border-styling  avia-builder-el-32  el_after_av_section  el_before_av_layout_row  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5820'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-h36xr-b4785cff935c520cdf78c570bf719649\">\n.flex_column.av-h36xr-b4785cff935c520cdf78c570bf719649{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-h36xr-b4785cff935c520cdf78c570bf719649 av_three_fifth  avia-builder-el-33  el_before_av_two_fifth  avia-builder-el-first  first flex_column_div av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k489xhvs-3ed252731e24a9903f2f4fc837de544a\">\n#top .av-special-heading.av-k489xhvs-3ed252731e24a9903f2f4fc837de544a{\nmargin:15px 0 0 0;\npadding-bottom:10px;\n}\nbody .av-special-heading.av-k489xhvs-3ed252731e24a9903f2f4fc837de544a .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-k489xhvs-3ed252731e24a9903f2f4fc837de544a .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-k489xhvs-3ed252731e24a9903f2f4fc837de544a av-special-heading-h4 blockquote modern-quote modern-centered  avia-builder-el-34  avia-builder-el-no-sibling '><h4 class='av-special-heading-tag'  itemprop=\"headline\"  >Would you like more information or a quote?<\/h4><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8m9bb-4ab9745f9d9b7078b0d3790f7ff2a1a8\">\n.flex_column.av-8m9bb-4ab9745f9d9b7078b0d3790f7ff2a1a8{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-8m9bb-4ab9745f9d9b7078b0d3790f7ff2a1a8 av_two_fifth  avia-builder-el-35  el_after_av_three_fifth  avia-builder-el-last  flex_column_div av-zero-column-padding '     ><div  class='avia-button-wrap av-jyfobtsk-0c985f4f2d3f720f6b35716e3087f832-wrap avia-button-center  avia-builder-el-36  avia-builder-el-no-sibling ' ><a href='https:\/\/www.procontact-solutions.fr\/en\/call-centre\/'  class='avia-button av-jyfobtsk-0c985f4f2d3f720f6b35716e3087f832 avia-icon_select-no avia-size-large avia-position-center avia-color-light' ><span class='avia_iconbox_title' >Contact us<\/span><\/a><\/div><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av-layout-grid-4'  class='av-layout-grid-container av-7ykwr4-156c0e3a7ea4cf30e1f94bfcb5ae0d99 entry-content-wrapper main_color av-flex-cells  avia-builder-el-37  el_after_av_section  el_before_av_section  grid-row-not-first  container_wrap sidebar_right'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k16fdonk-d9f040bdbcfe03162d600158be419e9e\">\n.flex_cell.av-k16fdonk-d9f040bdbcfe03162d600158be419e9e{\nvertical-align:top;\nbackground:url(https:\/\/www.procontact-solutions.fr\/wp-content\/uploads\/2018\/08\/Mars-2018-Procontact-Corporate-Shoot-95.jpg) 100% 0% no-repeat scroll ;\n}\n.responsive #top #wrap_all .flex_cell.av-k16fdonk-d9f040bdbcfe03162d600158be419e9e{\npadding:100px 100px 100px 100px !important;\n}\n<\/style>\n<div class='flex_cell av-k16fdonk-d9f040bdbcfe03162d600158be419e9e av-gridrow-cell av_one_half no_margin  avia-builder-el-38  el_before_av_cell_one_half  avia-builder-el-first  avia-full-stretch' ><div class='flex_cell_inner'><\/div><\/div><div class='flex_cell av-6fiqq8-1a366ce1189b3b5021881cba0e4f8820 av-gridrow-cell av_one_half no_margin  avia-builder-el-39  el_after_av_cell_one_half  avia-builder-el-last ' ><div class='flex_cell_inner'><section  class='av_textblock_section av-jkruhq9y-20-d6fb40875689fef95fa7b3c68a647f66'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>Multichannel services for an optimal customer experience<\/h3>\n<p>Since around 2014, the multiplication of channels (web, emails, SMS, social networks, etc.) and an increasingly sophisticated media tools (smartphones, tablets, desktop computers) have led to the emergence of new software offering an integral vision of the customer journey.<\/p>\n<p>Here is an example of what an exchange could be like these days:<\/p>\n<ul>\n<li>You see a blue t-shirt that you really like on your smartphone. In one click, you order it.<\/li>\n<li>Out of luck, you receive a green t-shirt and not blue. Still on your smartphone, you contact the online store and the operator greets you by name. At a glance, he\/she sees the history of your orders and immediately initiates a return procedure which will be confirmed to you immediately by sms.<\/li>\n<li>While you are still on the line with the operator, you will receive your confirmation SMS and an email containing a return label to return your package.<\/li>\n<li>The problem was resolved in just a few minutes, you are delighted with the service provided and will not hesitate to place new orders at this distributor.<\/li>\n<\/ul>\n<p><strong>Thus, companies become more proactive and make every effort to offer the best possible customer experience thanks to a personalized follow-up and quality assistance.<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<\/div><\/section>\n<\/div><\/div>\n<\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k16fsx4h-d34008fa563acc19bad1be4b18d09b33\">\n.avia-section.av-k16fsx4h-d34008fa563acc19bad1be4b18d09b33{\nbackground-color:#222222;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_7'  class='avia-section av-k16fsx4h-d34008fa563acc19bad1be4b18d09b33 main_color avia-section-default avia-no-border-styling  avia-builder-el-41  el_after_av_layout_row  el_before_av_layout_row  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5820'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-k16ft26g-353260b11ed4e3daaad22bf3c28bf6cf sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k16ft26g-353260b11ed4e3daaad22bf3c28bf6cf\">\n.flex_column.av-k16ft26g-353260b11ed4e3daaad22bf3c28bf6cf{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-k16ft26g-353260b11ed4e3daaad22bf3c28bf6cf av_one_full  avia-builder-el-42  el_before_av_one_half  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkrv6vz7-9059bfc964402710a09eb92e0dbe1ef8\">\n#top .av_textblock_section.av-jkrv6vz7-9059bfc964402710a09eb92e0dbe1ef8 .avia_textblock{\ncolor:#ffffff;\ntext-align:center;\n}\n<\/style>\n<section  class='av_textblock_section av-jkrv6vz7-9059bfc964402710a09eb92e0dbe1ef8'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h3>Call centre,<br \/>\nor contact centre?<\/h3>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4v6a1c-36394b666df36c77784beb072e89d49e\">\n.flex_column.av-4v6a1c-36394b666df36c77784beb072e89d49e{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-4v6a1c-36394b666df36c77784beb072e89d49e av_one_half  avia-builder-el-44  el_after_av_one_full  el_before_av_one_half  first flex_column_div av-zero-column-padding column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkrv6vz7-15-7f57cfbc655e914cf5fce33fb775e5b4\">\n#top .av_textblock_section.av-jkrv6vz7-15-7f57cfbc655e914cf5fce33fb775e5b4 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-jkrv6vz7-15-7f57cfbc655e914cf5fce33fb775e5b4'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p>A call centre is a platform that brings together a set of human, material and technical means to support the long-distance relationship between a company and its market. The call centre can support companies in a process of connecting with their prospects \/ customers in B to B or B to C.<\/p>\n<p>The call centre agents who occupy this space take charge of all incoming and outgoing calls from their customers (very small businesses, SMEs, liberal professions, etc.). These calls may have a connection with a commercial or technical aspect of the product or service offered by the company. To do this, they use digital tools such as chatbots or CRM and HR software to guarantee an optimal customer experience.<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-45gzws-579b756802cbe2bc6b80dd6261213720\">\n.flex_column.av-45gzws-579b756802cbe2bc6b80dd6261213720{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-45gzws-579b756802cbe2bc6b80dd6261213720 av_one_half  avia-builder-el-46  el_after_av_one_half  avia-builder-el-last  flex_column_div av-zero-column-padding column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lnsr5gwr-efd6cd1c19b8c927db68c1728bcf075e\">\n#top .av_textblock_section.av-lnsr5gwr-efd6cd1c19b8c927db68c1728bcf075e .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-lnsr5gwr-efd6cd1c19b8c927db68c1728bcf075e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p>A call centre also acts as a contact center since the platform not only manages incoming and outgoing calls, but also takes care of all exchanges passing through other communication channels : email, social networks, written messages, websites\u2026<\/p>\n<p>Even if the telecoms occupy the major part of the market, the teleoperators intervene in most of the sectors of everyday life. They manage subscriptions, resolve technical issues, track your orders, organize your trips and offer many other services.<\/p>\n<\/div><\/section><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av-layout-grid-5'  class='av-layout-grid-container av-2o1k0w-22ab61f78ade869a7b855ad3f3afcb84 entry-content-wrapper main_color av-flex-cells  avia-builder-el-48  el_after_av_section  el_before_av_section  grid-row-not-first  container_wrap sidebar_right'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k16fdonk-18-3b2a18dc51cc718cfa7756e8f5f9ff05\">\n.flex_cell.av-k16fdonk-18-3b2a18dc51cc718cfa7756e8f5f9ff05{\nvertical-align:middle;\n}\n.responsive #top #wrap_all .flex_cell.av-k16fdonk-18-3b2a18dc51cc718cfa7756e8f5f9ff05{\npadding:50px 50px 50px 50px !important;\n}\n<\/style>\n<div class='flex_cell av-k16fdonk-18-3b2a18dc51cc718cfa7756e8f5f9ff05 av-gridrow-cell av_one_half no_margin  avia-builder-el-49  el_before_av_cell_one_half  avia-builder-el-first  avia-full-stretch' ><div class='flex_cell_inner'><section  class='av_textblock_section av-jkrv6vz7-14-a3f86b107f477ebd1ab45eec89513721'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>All sectors are likely to use the call centre, a multi-service platform<\/h3>\n<p>Call centres manage multiple activities related to the relationship between the client (the company) and prospects \/ customers. Depending on the contracts and the needs of the companies, the services can range from a simple <a href=\"https:\/\/www.procontact-solutions.fr\/en\/our-expertise\/outsourcing-of-human-resources\/\"> remote secretary service<\/a> to <a href=\"https:\/\/www.procontact-solutions.fr\/en\/or-offers\/\">comprehensive support for customer relations<\/a>.<\/p>\n<p>The services that you can find are:<\/p>\n<ul>\n<li>Telephone reception<\/li>\n<li>Secretarial<\/li>\n<li>Surveys, satisfaction studies<\/li>\n<li>Telemarketing (making appointments, prospecting, etc.)<\/li>\n<li>File qualification<\/li>\n<li>Management and enrichment of databases<\/li>\n<li>Customer loyalty<\/li>\n<li>Technical assistance (hotline, webhelp, technical support)<\/li>\n<li>After-sales service, customer service<\/li>\n<\/ul>\n<\/div><\/section>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k16fji2l-cdbe4e06abe445c20cb00a0d7575a69d\">\n.flex_cell.av-k16fji2l-cdbe4e06abe445c20cb00a0d7575a69d{\nvertical-align:top;\nbackground:url(https:\/\/www.procontact-solutions.fr\/wp-content\/uploads\/2019\/08\/AJB4006.jpg) 50% 50% no-repeat scroll ;\n}\n.responsive #top #wrap_all .flex_cell.av-k16fji2l-cdbe4e06abe445c20cb00a0d7575a69d{\npadding:100px 100px 100px 100px !important;\n}\n<\/style>\n<div class='flex_cell av-k16fji2l-cdbe4e06abe445c20cb00a0d7575a69d av-gridrow-cell av_one_half no_margin  avia-builder-el-51  el_after_av_cell_one_half  avia-builder-el-last  avia-full-stretch' ><div class='flex_cell_inner'><\/div><\/div>\n<\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l8hk1c-31-6ce08478e91ccf0f6a8f6864c3a0793c\">\n.avia-section.av-l8hk1c-31-6ce08478e91ccf0f6a8f6864c3a0793c{\nbackground-color:#bf1345;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_8'  class='avia-section av-l8hk1c-31-6ce08478e91ccf0f6a8f6864c3a0793c main_color avia-section-default avia-no-border-styling  avia-builder-el-52  el_after_av_layout_row  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5820'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-hnws8g-30-a1bd250780ea5c576e5178fb2231061d\">\n.flex_column.av-hnws8g-30-a1bd250780ea5c576e5178fb2231061d{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-hnws8g-30-a1bd250780ea5c576e5178fb2231061d av_one_full  avia-builder-el-53  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkruhq9y-16-74f990a93acf80e108a1c838272d2f03\">\n#top .av_textblock_section.av-jkruhq9y-16-74f990a93acf80e108a1c838272d2f03 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-jkruhq9y-16-74f990a93acf80e108a1c838272d2f03'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Why choose the ProContact call centre?<\/h2>\n<\/div><\/section><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_9'  class='avia-section av-7sxi80-0e3aa963d0e62debf12837536f713812 main_color avia-section-default avia-no-border-styling  avia-builder-el-55  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5820'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-3vxf0w-3947bc4aa176b03752550605aa1cd05e sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3vxf0w-3947bc4aa176b03752550605aa1cd05e\">\n.flex_column.av-3vxf0w-3947bc4aa176b03752550605aa1cd05e{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-3vxf0w-3947bc4aa176b03752550605aa1cd05e av_one_half  avia-builder-el-56  el_before_av_one_half  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle av-zero-column-padding '     ><section  class='av_textblock_section av-jkrvkl65-70e0e7878454ac9ede56b0df5a4a74e3'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h3>For our location<br \/>\nand our means<\/h3>\n<\/div><\/section><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-38jq3k-f31c552ef2e150cda2f2daeec11e0b64\">\n.flex_column.av-38jq3k-f31c552ef2e150cda2f2daeec11e0b64{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-38jq3k-f31c552ef2e150cda2f2daeec11e0b64 av_one_half  avia-builder-el-58  el_after_av_one_half  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-middle av-zero-column-padding '     ><section  class='av_textblock_section av-jkrvljat-cd7df0297906eb3084ef1945dc985b26'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p>Founded in 2001, our company is a contact centre specializing in telemarketing and remote relationship management.<\/p>\n<p>Based in Mauritius, in the Indian Ocean, it operates on the European and world markets. Since 2015, ProContact has been installed in the Cyber \u200b\u200bCity&#8217;s &#8220;The Core&#8221; building, which offers the best technological standards on the island. The group continues its ascent today with the establishment of a new site in Madagascar. ProContact is ranked in the top 500 of the Eco Austral (Indian Ocean economic magazine) of companies in the Indian Ocean.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7sxi80-12-5b8110bd059b6e8ef85c932d190f9c93\">\n.avia-section.av-7sxi80-12-5b8110bd059b6e8ef85c932d190f9c93{\nbackground-color:#222222;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_10'  class='avia-section av-7sxi80-12-5b8110bd059b6e8ef85c932d190f9c93 main_color avia-section-default avia-no-border-styling  avia-builder-el-60  el_after_av_section  el_before_av_layout_row  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5820'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-3vxf0w-11-3e96a8dbf8b030cac7c9de68d8db8f08 sc-av_one_fifth av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3vxf0w-11-3e96a8dbf8b030cac7c9de68d8db8f08\">\n.flex_column.av-3vxf0w-11-3e96a8dbf8b030cac7c9de68d8db8f08{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-3vxf0w-11-3e96a8dbf8b030cac7c9de68d8db8f08 av_one_fifth  avia-builder-el-61  el_before_av_three_fifth  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle av-zero-column-padding '     ><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-38jq3k-10-32167ff9b69d89ec6672c6fefffb0469\">\n.flex_column.av-38jq3k-10-32167ff9b69d89ec6672c6fefffb0469{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-38jq3k-10-32167ff9b69d89ec6672c6fefffb0469 av_three_fifth  avia-builder-el-62  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_table_cell av-equal-height-column av-align-middle av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkrvljat-9-04f49d0b3614940988f3255e9495dfc7\">\n#top .av_textblock_section.av-jkrvljat-9-04f49d0b3614940988f3255e9495dfc7 .avia_textblock{\ncolor:#ffffff;\ntext-align:center;\n}\n<\/style>\n<section  class='av_textblock_section av-jkrvljat-9-04f49d0b3614940988f3255e9495dfc7'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h3>For our expertise<\/h3>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkrvljat-7-9cdbde889386114daafc9d7291a1aadf\">\n#top .av_textblock_section.av-jkrvljat-7-9cdbde889386114daafc9d7291a1aadf .avia_textblock{\ncolor:#ffffff;\ntext-align:center;\n}\n<\/style>\n<section  class='av_textblock_section av-jkrvljat-7-9cdbde889386114daafc9d7291a1aadf'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p>Our services evolve with you. From full support of operations (ProContact Outsourcing Services) to support towards a &#8220;clean&#8221; installation (ProContact Business Solutions).<\/p>\n<p><strong>Whatever your project is, we have an adapted and sized response to offer you in our 3 areas of expertise: marketing, back office, front office.<\/strong><\/p>\n<p>We will provide you with reliable and lasting solutions in the following areas:<\/p>\n<\/div><\/section><\/p><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2k73ik-e00d74404e46ad789d37438d0a1f8ab7\">\n.flex_column.av-2k73ik-e00d74404e46ad789d37438d0a1f8ab7{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-2k73ik-e00d74404e46ad789d37438d0a1f8ab7 av_one_fifth  avia-builder-el-65  el_after_av_three_fifth  el_before_av_one_fourth  flex_column_table_cell av-equal-height-column av-align-middle av-zero-column-padding '     ><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3vxf0w-8-9a0077b0d7eed892519d79ea074a6d1b\">\n.flex_column.av-3vxf0w-8-9a0077b0d7eed892519d79ea074a6d1b{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-3vxf0w-8-9a0077b0d7eed892519d79ea074a6d1b av_one_fourth  avia-builder-el-66  el_after_av_one_fifth  el_before_av_one_fourth  first flex_column_div av-zero-column-padding column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jks0ye9g-4d528bedb9683af278f37b46cce1ad78\">\n.iconbox.av-jks0ye9g-4d528bedb9683af278f37b46cce1ad78 .iconbox_icon{\nbackground-color:#ffffff;\ncolor:#c00c42;\n}\n#top #wrap_all .iconbox.av-jks0ye9g-4d528bedb9683af278f37b46cce1ad78 .iconbox_content_title{\ncolor:#ffffff;\n}\n.iconbox.av-jks0ye9g-4d528bedb9683af278f37b46cce1ad78 .iconbox_content_container{\ncolor:#ffffff;\n}\n<\/style>\n<article  class='iconbox iconbox_top av-jks0ye9g-4d528bedb9683af278f37b46cce1ad78 av-no-box  avia-builder-el-67  avia-builder-el-no-sibling '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue835' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" ><a href='https:\/\/www.procontact-solutions.fr\/accueil\/' title='Human resources outsourcing'  >Human resources outsourcing<\/a><\/h3><\/header><div class='iconbox_content_container av_inherit_color'  itemprop=\"text\" ><\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3vxf0w-6-fd95689df7af4145774a4fbb149f3020\">\n.flex_column.av-3vxf0w-6-fd95689df7af4145774a4fbb149f3020{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-3vxf0w-6-fd95689df7af4145774a4fbb149f3020 av_one_fourth  avia-builder-el-68  el_after_av_one_fourth  el_before_av_one_fourth  flex_column_div av-zero-column-padding column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jks0ye9g-5-b7ea66c49f29bbcafaf0fc799a4d4da3\">\n.iconbox.av-jks0ye9g-5-b7ea66c49f29bbcafaf0fc799a4d4da3 .iconbox_icon{\nbackground-color:#ffffff;\ncolor:#c00c42;\n}\n#top #wrap_all .iconbox.av-jks0ye9g-5-b7ea66c49f29bbcafaf0fc799a4d4da3 .iconbox_content_title{\ncolor:#ffffff;\n}\n.iconbox.av-jks0ye9g-5-b7ea66c49f29bbcafaf0fc799a4d4da3 .iconbox_content_container{\ncolor:#ffffff;\n}\n<\/style>\n<article  class='iconbox iconbox_top av-jks0ye9g-5-b7ea66c49f29bbcafaf0fc799a4d4da3 av-no-box  avia-builder-el-69  avia-builder-el-no-sibling '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue849' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" ><a href='https:\/\/www.procontact-solutions.fr\/accueil\/' title='Satisfaction surveys to assess the quality of your services'  >Satisfaction surveys to assess the quality of your services<\/a><\/h3><\/header><div class='iconbox_content_container av_inherit_color'  itemprop=\"text\" ><\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3vxf0w-4-5311f6ce174074f5448331b47a8c5210\">\n.flex_column.av-3vxf0w-4-5311f6ce174074f5448331b47a8c5210{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-3vxf0w-4-5311f6ce174074f5448331b47a8c5210 av_one_fourth  avia-builder-el-70  el_after_av_one_fourth  el_before_av_one_fourth  flex_column_div av-zero-column-padding column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jks0ye9g-3-ba616e1239b1be624366ff3af4fcf278\">\n.iconbox.av-jks0ye9g-3-ba616e1239b1be624366ff3af4fcf278 .iconbox_icon{\nbackground-color:#ffffff;\ncolor:#c00c42;\n}\n#top #wrap_all .iconbox.av-jks0ye9g-3-ba616e1239b1be624366ff3af4fcf278 .iconbox_content_title{\ncolor:#ffffff;\n}\n.iconbox.av-jks0ye9g-3-ba616e1239b1be624366ff3af4fcf278 .iconbox_content_container{\ncolor:#ffffff;\n}\n<\/style>\n<article  class='iconbox iconbox_top av-jks0ye9g-3-ba616e1239b1be624366ff3af4fcf278 av-no-box  avia-builder-el-71  avia-builder-el-no-sibling '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue80b' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" ><a href='https:\/\/www.procontact-solutions.fr\/accueil\/' title='Remote secretary service'  >Remote secretary service<\/a><\/h3><\/header><div class='iconbox_content_container av_inherit_color'  itemprop=\"text\" ><\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3vxf0w-2-91773cddb774a70b88a461b0cd066913\">\n.flex_column.av-3vxf0w-2-91773cddb774a70b88a461b0cd066913{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-3vxf0w-2-91773cddb774a70b88a461b0cd066913 av_one_fourth  avia-builder-el-72  el_after_av_one_fourth  avia-builder-el-last  flex_column_div av-zero-column-padding column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jks0ye9g-1-507559deb4561c54df0425e445621299\">\n.iconbox.av-jks0ye9g-1-507559deb4561c54df0425e445621299 .iconbox_icon{\nbackground-color:#ffffff;\ncolor:#c00c42;\n}\n#top #wrap_all .iconbox.av-jks0ye9g-1-507559deb4561c54df0425e445621299 .iconbox_content_title{\ncolor:#ffffff;\n}\n.iconbox.av-jks0ye9g-1-507559deb4561c54df0425e445621299 .iconbox_content_container{\ncolor:#ffffff;\n}\n<\/style>\n<article  class='iconbox iconbox_top av-jks0ye9g-1-507559deb4561c54df0425e445621299 av-no-box  avia-builder-el-73  avia-builder-el-no-sibling '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue82b' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" ><a href='https:\/\/www.procontact-solutions.fr\/accueil\/' title='Telemarketing '  >Telemarketing <\/a><\/h3><\/header><div class='iconbox_content_container av_inherit_color'  itemprop=\"text\" ><\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av-layout-grid-6'  class='av-layout-grid-container av-7ykwr4-19-cd1756e2d8276fa2f286f5c9dfe11783 entry-content-wrapper main_color av-flex-cells  avia-builder-el-74  el_after_av_section  el_before_av_button_big  grid-row-not-first  container_wrap sidebar_right'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k16fdonk-13-f7679bb59729ed9c81b409d627c1b69d\">\n.flex_cell.av-k16fdonk-13-f7679bb59729ed9c81b409d627c1b69d{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-k16fdonk-13-f7679bb59729ed9c81b409d627c1b69d{\npadding:50px 50px 50px 50px !important;\n}\n<\/style>\n<div class='flex_cell av-k16fdonk-13-f7679bb59729ed9c81b409d627c1b69d av-gridrow-cell av_one_half no_margin  avia-builder-el-75  el_before_av_cell_one_half  avia-builder-el-first  avia-full-stretch' ><div class='flex_cell_inner'><section  class='av_textblock_section av-jks11xz4-87185fe4f5660c5bdc78d382c1e681dd'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>For the quality of our teams<\/h3>\n<p>Choosing ProContact means choosing :<\/p>\n<ul>\n<li>More than 20 years of experience on all types of operations<\/li>\n<li>More than 400 call centre operators spread over 3 multi-skill, complementary and highly secure sites<\/li>\n<li>A management team entirely focused on customer satisfaction<\/li>\n<li>Multilingual employees who are qualified, versatile and motivated by the missions entrusted to them<\/li>\n<\/ul>\n<\/div><\/section>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6fiqq8-17-f4a2aea358b75552e9cc668edc627783\">\n.flex_cell.av-6fiqq8-17-f4a2aea358b75552e9cc668edc627783{\nvertical-align:top;\nbackground:url(https:\/\/www.procontact-solutions.fr\/wp-content\/uploads\/2018\/08\/Mars-2018-Procontact-Corporate-Shoot-383.jpg) 50% 50% no-repeat scroll ;\n}\n.responsive #top #wrap_all .flex_cell.av-6fiqq8-17-f4a2aea358b75552e9cc668edc627783{\npadding:100px 100px 100px 100px !important;\n}\n<\/style>\n<div class='flex_cell av-6fiqq8-17-f4a2aea358b75552e9cc668edc627783 av-gridrow-cell av_one_half no_margin  avia-builder-el-77  el_after_av_cell_one_half  avia-builder-el-last  avia-full-stretch' ><div class='flex_cell_inner'><\/div><\/div><\/div><div  class='avia-button-wrap avia-button-center  avia-builder-el-78  el_after_av_layout_row  avia-builder-el-last ' >\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jl20yykp-26b10d857dac1d63084a32b590354131\">\n#top #wrap_all .avia-button.av-jl20yykp-26b10d857dac1d63084a32b590354131{\ncolor:#ffffff;\n-webkit-transition:all 0.4s ease-in-out;\n-moz-transition:all 0.4s ease-in-out;\n-ms-transition:all 0.4s ease-in-out;\n-o-transition:all 0.4s ease-in-out;\ntransition:all 0.4s ease-in-out;\n}\n#top #wrap_all .avia-button.av-jl20yykp-26b10d857dac1d63084a32b590354131:hover{\ncolor:#ffffff;\n-webkit-transition:all 0.4s ease-in-out;\n-moz-transition:all 0.4s ease-in-out;\n-ms-transition:all 0.4s ease-in-out;\n-o-transition:all 0.4s ease-in-out;\ntransition:all 0.4s ease-in-out;\n}\n<\/style>\n<a href='https:\/\/www.procontact-solutions.fr\/en\/call-centre\/' class='avia-color-theme-color avia-button avia-button-fullwidth av-jl20yykp-26b10d857dac1d63084a32b590354131 avia-icon_select-no avia-color-theme-color' ><span class='avia_iconbox_title' >Contact us<\/span><span class='avia_button_background avia-button avia-button-fullwidth avia-color-theme-color'><\/span><\/a><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Call centre: Outsource your Telemarketing with Procontact<\/title>\n<meta name=\"description\" content=\"Call centres bring together technological and human resources to remotely manage the relationship between a brand and its market.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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