{"id":6770,"date":"2018-08-20T10:52:32","date_gmt":"2018-08-20T08:52:32","guid":{"rendered":"https:\/\/www.procontact-solutions.fr\/call-center-2\/"},"modified":"2020-07-07T19:15:25","modified_gmt":"2020-07-07T15:15:25","slug":"call-centre-outsourcing","status":"publish","type":"page","link":"https:\/\/www.procontact-solutions.fr\/en\/call-centre-outsourcing\/","title":{"rendered":"Call centre outsourcing"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_section  avia-builder-el-first   container_wrap sidebar_right'  ><div  class='avia-slideshow av-jktes352-ab48a024e713ab4a2546d52ab1748c09 avia-slideshow-featured av_slideshow_full avia-slide_up-slider av-slideshow-ui av-control-default av-slideshow-manual av-loop-once av-loop-manual-endless av-default-height-applied   avia-slideshow-1' data-slideshow-options=\"{&quot;animation&quot;:&quot;slide_up&quot;,&quot;autoplay&quot;:false,&quot;loop_autoplay&quot;:&quot;once&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:false,&quot;hoverpause&quot;:false,&quot;show_slide_delay&quot;:0}\"  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 33.59375%;'><li  class='avia-slideshow-slide av-jktes352-ab48a024e713ab4a2546d52ab1748c09__0  av-single-slide slide-1 slide-odd'><div data-rel='slideshow-1' class='avia-slide-wrap '   ><img decoding=\"async\" class=\"wp-image-5783 avia-img-lazy-loading-not-5783\"  src=\"https:\/\/www.procontact-solutions.fr\/wp-content\/uploads\/2018\/08\/Mars-2018-Procontact-Corporate-Shoot-115-1280x430.jpg\" width=\"1280\" height=\"430\" title='Mars-2018-Procontact-Corporate-Shoot-115' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><\/ul><\/div><\/div>\n<div id='av_section_1'  class='avia-section av-78lzd2-cdc39400d185faad017fcbabc5d3fcaa main_color avia-section-default avia-no-border-styling  avia-builder-el-1  el_after_av_slideshow_full  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-6770'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-54nppy-655f0ec999188fcca74d08e1aafb9acd\">\n.flex_column.av-54nppy-655f0ec999188fcca74d08e1aafb9acd{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-54nppy-655f0ec999188fcca74d08e1aafb9acd av_one_fifth  avia-builder-el-2  el_before_av_three_fifth  avia-builder-el-first  first flex_column_div av-zero-column-padding '     ><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3h80ee-f9bd40b5dbcbf704718c2aa741974926\">\n.flex_column.av-3h80ee-f9bd40b5dbcbf704718c2aa741974926{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-3h80ee-f9bd40b5dbcbf704718c2aa741974926 av_three_fifth  avia-builder-el-3  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div av-zero-column-padding '     ><section  class='av_textblock_section av-jkte72vk-5bad250a90636561e5eac993739efbb2'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h1 style=\"text-align: center;\"><strong>What is a call centre ?<\/strong><\/h1>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-jkte7ht0-54ade9e9774fc2c6f9b40065ba117595'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p>More than a simple sales platform, the call centre\u00a0 places customer relationship management at the heart of its activity. It includes all the services allowing to put a company in contact with its customers and prospects, in B2B or B2C, in order to have a fine vision of its market and to apply the right strategies to ensure an optimal customer experience. Its services can be carried out internally (a service is then dedicated to this function within the company) or through outsourcing. In this case, the company decides to outsource by calling on a contact centre specialized in this type of activity, whether inshore or offshore.<\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2ddgvq-658cc2e2fb4f93a6d99aa48aa201e544\">\n.flex_column.av-2ddgvq-658cc2e2fb4f93a6d99aa48aa201e544{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-2ddgvq-658cc2e2fb4f93a6d99aa48aa201e544 av_one_fifth  avia-builder-el-6  el_after_av_three_fifth  avia-builder-el-last  flex_column_div av-zero-column-padding '     ><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-78lzd2-b2cf12c170250d2c6430180e3abc9dca\">\n.avia-section.av-78lzd2-b2cf12c170250d2c6430180e3abc9dca{\nbackground-color:#bf1345;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-78lzd2-b2cf12c170250d2c6430180e3abc9dca main_color avia-section-default avia-no-border-styling  avia-builder-el-7  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-6770'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-54nppy-655f0ec999188fcca74d08e1aafb9acd\">\n.flex_column.av-54nppy-655f0ec999188fcca74d08e1aafb9acd{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-54nppy-655f0ec999188fcca74d08e1aafb9acd av_one_third  avia-builder-el-8  el_before_av_two_third  avia-builder-el-first  first flex_column_div av-zero-column-padding '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jktf0n0y-0b5e1185dc08f11247772a874562a678\">\n#top .hr.hr-invisible.av-jktf0n0y-0b5e1185dc08f11247772a874562a678{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-jktf0n0y-0b5e1185dc08f11247772a874562a678 hr-invisible  avia-builder-el-9  el_before_av_textblock  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkte72vk-4a5ee740db43e0ec0d2b23567109af9e\">\n#top .av_textblock_section.av-jkte72vk-4a5ee740db43e0ec0d2b23567109af9e .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-jkte72vk-4a5ee740db43e0ec0d2b23567109af9e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h2 style=\"text-align: left;\"><strong>What are the missions of a call centre ?<\/strong><\/h2>\n<h2 style=\"text-align: left;\"><strong>\u00a0<\/strong><\/h2>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3h80ee-f9bd40b5dbcbf704718c2aa741974926\">\n.flex_column.av-3h80ee-f9bd40b5dbcbf704718c2aa741974926{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-3h80ee-f9bd40b5dbcbf704718c2aa741974926 av_two_third  avia-builder-el-11  el_after_av_one_third  avia-builder-el-last  flex_column_div av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkte7ht0-32fb09177c8998b4660022be482b0c1a\">\n#top .av_textblock_section.av-jkte7ht0-32fb09177c8998b4660022be482b0c1a .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-jkte7ht0-32fb09177c8998b4660022be482b0c1a'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p>The objective of a call centre is to assist the company in the deployment of its direct marketing and telemarketing actions which can take the form of two types of intervention: making calls and receiving calls . In addition to these services, the platform also acts as an omnichannel contact centre, that is to say that uses all of the communication channels to manage customer relations (emailing, written messages, Social media networks, chats, web, call back, etc.).<\/p>\n<\/div><\/section><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-78lzd2-4794b3b7dfb60d8c812d567d5fc62dd7\">\n.avia-section.av-78lzd2-4794b3b7dfb60d8c812d567d5fc62dd7 .av-parallax .av-parallax-inner{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.procontact-solutions.fr\/wp-content\/uploads\/2018\/08\/Mars-2018-Procontact-Corporate-Shoot-87.jpg);\nbackground-position:50% 0%;\nbackground-attachment:scroll;\n}\n.avia-section.av-78lzd2-4794b3b7dfb60d8c812d567d5fc62dd7 .av-section-color-overlay{\nopacity:0.2;\nbackground-color:#ffffff;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-78lzd2-4794b3b7dfb60d8c812d567d5fc62dd7 main_color avia-section-default avia-no-border-styling  avia-builder-el-13  el_after_av_section  el_before_av_section  av-parallax-section avia-bg-style-parallax av-section-color-overlay-active container_wrap sidebar_right'  data-section-bg-repeat='no-repeat'><div class='av-parallax' data-avia-parallax-ratio='0.3' ><div class='av-parallax-inner main_color avia-full-stretch'><\/div><\/div><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-6770'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-54nppy-655f0ec999188fcca74d08e1aafb9acd\">\n.flex_column.av-54nppy-655f0ec999188fcca74d08e1aafb9acd{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-54nppy-655f0ec999188fcca74d08e1aafb9acd av_one_third  avia-builder-el-14  el_before_av_one_third  avia-builder-el-first  first flex_column_div av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkteaj11-78fcc18cb33214cdf7dbce17e6dbeb5f\">\n.iconbox.av-jkteaj11-78fcc18cb33214cdf7dbce17e6dbeb5f .iconbox_icon{\ncolor:#bf1345;\n}\n#top #wrap_all .iconbox.av-jkteaj11-78fcc18cb33214cdf7dbce17e6dbeb5f .iconbox_content_title{\ncolor:#bf1345;\n}\n.iconbox.av-jkteaj11-78fcc18cb33214cdf7dbce17e6dbeb5f .iconbox_content_container{\ncolor:#000000;\n}\n<\/style>\n<article  class='iconbox iconbox_left av-jkteaj11-78fcc18cb33214cdf7dbce17e6dbeb5f  avia-builder-el-15  avia-builder-el-no-sibling '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue831' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >Marketing inbound <\/h3><\/header><div class='iconbox_content_container av_inherit_color'  itemprop=\"text\" ><p>This involves <strong>being responsible<\/strong> for receiving calls from <strong>customers wanting to get in touch<\/strong><\/p>\n<ul>\n<li>The request for <strong>information<\/strong> (toll free number for example)<\/li>\n<li><strong>Customer<\/strong> service (voice server, customer advisor, etc.)<\/li>\n<li><strong>After-sales service<\/strong> (webhelp, technical support, deskhelp, etc.)<\/li>\n<li><strong>The information service<\/strong> (hotline)<\/li>\n<li><strong>Account processing<\/strong><\/li>\n<li><strong>Making an appointment<\/strong><\/li>\n<li><strong>Taking orders<\/strong><\/li>\n<\/ul>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-54nppy-d7c0b7406900ee6db7f574ba47a90b8f\">\n.flex_column.av-54nppy-d7c0b7406900ee6db7f574ba47a90b8f{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-54nppy-d7c0b7406900ee6db7f574ba47a90b8f av_one_third  avia-builder-el-16  el_after_av_one_third  el_before_av_one_third  flex_column_div av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jktebqlp-29789f164afc6bd69554493766125439\">\n.iconbox.av-jktebqlp-29789f164afc6bd69554493766125439 .iconbox_icon{\ncolor:#bf1345;\n}\n#top #wrap_all .iconbox.av-jktebqlp-29789f164afc6bd69554493766125439 .iconbox_content_title{\ncolor:#bf1345;\n}\n.iconbox.av-jktebqlp-29789f164afc6bd69554493766125439 .iconbox_content_container{\ncolor:#000000;\n}\n<\/style>\n<article  class='iconbox iconbox_left av-jktebqlp-29789f164afc6bd69554493766125439  avia-builder-el-17  avia-builder-el-no-sibling '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue835' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >Marketing outbound <\/h3><\/header><div class='iconbox_content_container av_inherit_color'  itemprop=\"text\" ><p>Outgoing calls are made by <strong>our advisers<\/strong> (representing the company) to better understand customers, win them over and retain them. Essentially, it will involve:<\/p>\n<ul>\n<li>Satisfaction surveys, <strong>surveys<\/strong> and studies<\/li>\n<li><strong>Prospecting<\/strong> new customers<\/li>\n<li>Telephone <strong>sales<\/strong> (telesales)<\/li>\n<li>Customer <strong>loyalty<\/strong><span id=\"tw-swap\" class=\"tw-menu-btn\" tabindex=\"0\" role=\"button\" aria-label=\"Swap languages\" data-ved=\"2ahUKEwikqbXf8rnmAhXD8-AKHW36BfsQ8zQwAHoECAoQAw\"><\/span>\n<div class=\"oSioSc\">\n<div id=\"tw-target\"><\/div>\n<\/div>\n<\/li>\n<\/ul>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-54nppy-d7c0b7406900ee6db7f574ba47a90b8f\">\n.flex_column.av-54nppy-d7c0b7406900ee6db7f574ba47a90b8f{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-54nppy-d7c0b7406900ee6db7f574ba47a90b8f av_one_third  avia-builder-el-18  el_after_av_one_third  avia-builder-el-last  flex_column_div av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jktecloo-1fb2a70e57bbe869575b032b7f1ab4f2\">\n.iconbox.av-jktecloo-1fb2a70e57bbe869575b032b7f1ab4f2 .iconbox_icon{\ncolor:#bf1345;\n}\n#top #wrap_all .iconbox.av-jktecloo-1fb2a70e57bbe869575b032b7f1ab4f2 .iconbox_content_title{\ncolor:#bf1345;\n}\n.iconbox.av-jktecloo-1fb2a70e57bbe869575b032b7f1ab4f2 .iconbox_content_container{\ncolor:#000000;\n}\n<\/style>\n<article  class='iconbox iconbox_left av-jktecloo-1fb2a70e57bbe869575b032b7f1ab4f2  avia-builder-el-19  avia-builder-el-no-sibling '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue851' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >Other back office operations<\/h3><\/header><div class='iconbox_content_container av_inherit_color'  itemprop=\"text\" ><ul>\n<li>Preparation of<strong> invoices<\/strong><\/li>\n<li>Remote secretary services<\/li>\n<li><strong>Data<\/strong> update (datacentre)<\/li>\n<li>File <strong>qualification<\/strong><\/li>\n<li>Sending<strong> emails<\/strong>, letters, fax<\/li>\n<li>Sending <strong>orders<\/strong><\/li>\n<\/ul>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-78lzd2-107193b963baa8e03d94b7634d819127\">\n.avia-section.av-78lzd2-107193b963baa8e03d94b7634d819127{\nbackground-color:#000100;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_4'  class='avia-section av-78lzd2-107193b963baa8e03d94b7634d819127 main_color avia-section-default avia-no-border-styling  avia-builder-el-20  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-6770'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-54nppy-655f0ec999188fcca74d08e1aafb9acd\">\n.flex_column.av-54nppy-655f0ec999188fcca74d08e1aafb9acd{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-54nppy-655f0ec999188fcca74d08e1aafb9acd av_one_fifth  avia-builder-el-21  el_before_av_three_fifth  avia-builder-el-first  first flex_column_div av-zero-column-padding '     ><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3h80ee-f9bd40b5dbcbf704718c2aa741974926\">\n.flex_column.av-3h80ee-f9bd40b5dbcbf704718c2aa741974926{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-3h80ee-f9bd40b5dbcbf704718c2aa741974926 av_three_fifth  avia-builder-el-22  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkte7ht0-32fb09177c8998b4660022be482b0c1a\">\n#top .av_textblock_section.av-jkte7ht0-32fb09177c8998b4660022be482b0c1a .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-jkte7ht0-32fb09177c8998b4660022be482b0c1a'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h2 style=\"text-align: center;\"><strong>PROCONTACT: YOUR GO-TO SOLUTION FOR OUTSOURCING SERVICES IN MADAGASCAR AND MAURITIUS<\/strong><\/h2>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-54nppy-d7c0b7406900ee6db7f574ba47a90b8f\">\n.flex_column.av-54nppy-d7c0b7406900ee6db7f574ba47a90b8f{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-54nppy-d7c0b7406900ee6db7f574ba47a90b8f av_one_fifth  avia-builder-el-24  el_after_av_three_fifth  el_before_av_one_third  flex_column_div av-zero-column-padding '     ><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-54nppy-655f0ec999188fcca74d08e1aafb9acd\">\n.flex_column.av-54nppy-655f0ec999188fcca74d08e1aafb9acd{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-54nppy-655f0ec999188fcca74d08e1aafb9acd av_one_third  avia-builder-el-25  el_after_av_one_fifth  el_before_av_two_third  first flex_column_div av-zero-column-padding column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jktf0n0y-b8bec692f73bad066ead9d35860410ac\">\n#top .hr.hr-invisible.av-jktf0n0y-b8bec692f73bad066ead9d35860410ac{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-jktf0n0y-b8bec692f73bad066ead9d35860410ac hr-invisible  avia-builder-el-26  el_before_av_hr  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jktf0n0y-b8bec692f73bad066ead9d35860410ac\">\n#top .hr.hr-invisible.av-jktf0n0y-b8bec692f73bad066ead9d35860410ac{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-jktf0n0y-b8bec692f73bad066ead9d35860410ac hr-invisible  avia-builder-el-27  el_after_av_hr  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkte7ht0-32fb09177c8998b4660022be482b0c1a\">\n#top .av_textblock_section.av-jkte7ht0-32fb09177c8998b4660022be482b0c1a .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-jkte7ht0-32fb09177c8998b4660022be482b0c1a'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h3 style=\"text-align: center;\">15 years of experience in outsourcing<\/h3>\n<h3 style=\"text-align: center;\"><strong>\u00a0<\/strong><\/h3>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-54nppy-d7c0b7406900ee6db7f574ba47a90b8f\">\n.flex_column.av-54nppy-d7c0b7406900ee6db7f574ba47a90b8f{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-54nppy-d7c0b7406900ee6db7f574ba47a90b8f av_two_third  avia-builder-el-29  el_after_av_one_third  avia-builder-el-last  flex_column_div av-zero-column-padding column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkte7ht0-32fb09177c8998b4660022be482b0c1a\">\n#top .av_textblock_section.av-jkte7ht0-32fb09177c8998b4660022be482b0c1a .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-jkte7ht0-32fb09177c8998b4660022be482b0c1a'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p>ProContact is a <strong>general contact centre<\/strong> established in Mauritius since 2001. It operates in <strong>many sectors, <\/strong>particularly on the French-speaking market.<\/p>\n<p>In 2011, the company merged with Execom, a <strong>subsidiary of the CIEL group<\/strong>, and established itself among <strong>the market leaders<\/strong> by offering solutions that adapted to constantly changing demands.<\/p>\n<p>In 2015, ProContact moved into n<strong>ew premises and invested in a cutting-edge CRM<\/strong> software allowing all types of processing (emails, chats, sms, EDM). It is also continuing its development by opening a <strong>new site<\/strong> in Madagascar.<\/p>\n<div class=\"QmZWSe\">\n<div class=\"DHcWmd\">\n<p>The company is now structured, equipped with <strong>the best tools<\/strong> and equipped with <strong>experienced collaborators<\/strong> to respond to all types of operations and <strong>support its customers<\/strong> to make their projects successful.<\/p>\n<\/div>\n<\/div>\n<h3 style=\"text-align: center;\"><strong>\u00a0<\/strong><\/h3>\n<\/div><\/section><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-78lzd2-5d17b9b25b6c600f2d1b405c32ca0fb0\">\n.avia-section.av-78lzd2-5d17b9b25b6c600f2d1b405c32ca0fb0 .av-parallax .av-parallax-inner{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.procontact-solutions.fr\/wp-content\/uploads\/2018\/08\/Mars-2018-Procontact-Corporate-Shoot-150.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n.avia-section.av-78lzd2-5d17b9b25b6c600f2d1b405c32ca0fb0 .av-section-color-overlay{\nopacity:0.3;\nbackground-color:#000100;\n}\n<\/style>\n<div id='av_section_5'  class='avia-section av-78lzd2-5d17b9b25b6c600f2d1b405c32ca0fb0 main_color avia-section-default avia-no-border-styling  avia-builder-el-31  el_after_av_section  el_before_av_button_big  av-parallax-section avia-bg-style-parallax av-section-color-overlay-active container_wrap sidebar_right'  data-section-bg-repeat='no-repeat'><div class='av-parallax' data-avia-parallax-ratio='0.3' ><div class='av-parallax-inner main_color avia-full-stretch'><\/div><\/div><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-6770'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-54nppy-655f0ec999188fcca74d08e1aafb9acd\">\n.flex_column.av-54nppy-655f0ec999188fcca74d08e1aafb9acd{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-54nppy-655f0ec999188fcca74d08e1aafb9acd av_one_half  avia-builder-el-32  el_before_av_one_half  avia-builder-el-first  first flex_column_div av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkteaj11-a89b0ce10e4d8a544b56b66ae4b8e54b\">\n.iconbox.av-jkteaj11-a89b0ce10e4d8a544b56b66ae4b8e54b .iconbox_icon{\ncolor:#bf1345;\n}\n#top #wrap_all .iconbox.av-jkteaj11-a89b0ce10e4d8a544b56b66ae4b8e54b .iconbox_content_title{\ncolor:#bf1345;\n}\n.iconbox.av-jkteaj11-a89b0ce10e4d8a544b56b66ae4b8e54b .iconbox_content_container{\ncolor:#ffffff;\n}\n<\/style>\n<article  class='iconbox iconbox_left av-jkteaj11-a89b0ce10e4d8a544b56b66ae4b8e54b  avia-builder-el-33  avia-builder-el-no-sibling '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue82b' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >The Benefits of Outsourcing<\/h3><\/header><div class='iconbox_content_container av_inherit_color'  itemprop=\"text\" ><p>Outsourcing allows the business to:<\/p>\n<ul>\n<li>Be <strong>guaranteed quality service by specialists.<\/strong> By taking advantage of the expertise of an external service provider, the company increases its chances of <strong>obtaining convincing results.<\/strong><\/li>\n<li>Focus on its <strong>core business<\/strong> rather than dealing with these time-consuming tasks internally. Employees can therefore devote themselves entirely to their main missions and<strong> provide more added value and therefore better productivity<\/strong>.<\/li>\n<li>To benefit from the <strong>best technological<\/strong> <strong>tools and communication techniques<\/strong> that are<strong> perfectly mastered<\/strong> by call centre teams.<\/li>\n<li><strong>To adjust its requests according to its needs<\/strong>. It can, at any time, reduce or increase the volume of services, a particularly advantageous flexibility.<\/li>\n<\/ul>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-54nppy-d7c0b7406900ee6db7f574ba47a90b8f\">\n.flex_column.av-54nppy-d7c0b7406900ee6db7f574ba47a90b8f{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-54nppy-d7c0b7406900ee6db7f574ba47a90b8f av_one_half  avia-builder-el-34  el_after_av_one_half  el_before_av_one_half  flex_column_div av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkteaj11-3ad5d8c50d59229b6d7f3c41724739fa\">\n.iconbox.av-jkteaj11-3ad5d8c50d59229b6d7f3c41724739fa .iconbox_icon{\ncolor:#bf1345;\n}\n#top #wrap_all .iconbox.av-jkteaj11-3ad5d8c50d59229b6d7f3c41724739fa .iconbox_content_title{\ncolor:#bf1345;\n}\n.iconbox.av-jkteaj11-3ad5d8c50d59229b6d7f3c41724739fa .iconbox_content_container{\ncolor:#ffffff;\n}\n<\/style>\n<article  class='iconbox iconbox_left av-jkteaj11-3ad5d8c50d59229b6d7f3c41724739fa  avia-builder-el-35  avia-builder-el-no-sibling '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue840' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >The advantages of an offshore contact centre<\/h3><\/header><div class='iconbox_content_container av_inherit_color'  itemprop=\"text\" ><ul>\n<li>ProContact offers the <strong>same quality of service as in inshore<\/strong> but with much more attractive prices.<\/li>\n<li>Our locations in Mauritius and Madagascar (little time difference with France) is particularly suited to the French market.<\/li>\n<li>Mauritius and Madagascar benefit from an <strong>available and qualified workforce<\/strong> to provide all types of services, internationally oriented, in <strong>several languages<\/strong> \u200b\u200b(the majority of the Mauritian population is bilingual French \/ English).<\/li>\n<\/ul>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-54nppy-655f0ec999188fcca74d08e1aafb9acd\">\n.flex_column.av-54nppy-655f0ec999188fcca74d08e1aafb9acd{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-54nppy-655f0ec999188fcca74d08e1aafb9acd av_one_half  avia-builder-el-36  el_after_av_one_half  el_before_av_one_half  first flex_column_div av-zero-column-padding column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkteaj11-f2dda9dd0a01f5f4fd10709760808c1d\">\n.iconbox.av-jkteaj11-f2dda9dd0a01f5f4fd10709760808c1d .iconbox_icon{\ncolor:#bf1345;\n}\n#top #wrap_all .iconbox.av-jkteaj11-f2dda9dd0a01f5f4fd10709760808c1d .iconbox_content_title{\ncolor:#bf1345;\n}\n.iconbox.av-jkteaj11-f2dda9dd0a01f5f4fd10709760808c1d .iconbox_content_container{\ncolor:#ffffff;\n}\n<\/style>\n<article  class='iconbox iconbox_left av-jkteaj11-f2dda9dd0a01f5f4fd10709760808c1d  avia-builder-el-37  avia-builder-el-no-sibling '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue80b' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >A quality customer relationship and controlled costs<\/h3><\/header><div class='iconbox_content_container av_inherit_color'  itemprop=\"text\" ><div class=\"QmZWSe\">\n<div class=\"DHcWmd\">ProContact assesses the <strong>skills necessary<\/strong> to offer its customers the solution <strong>that best suits their needs<\/strong> and at the best cost. Our goal is to meet <strong>the challenges of each operation<\/strong> with optimal service and<strong> controlled costs<\/strong> for the client.<\/div>\n<\/div>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-54nppy-d7c0b7406900ee6db7f574ba47a90b8f\">\n.flex_column.av-54nppy-d7c0b7406900ee6db7f574ba47a90b8f{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-54nppy-d7c0b7406900ee6db7f574ba47a90b8f av_one_half  avia-builder-el-38  el_after_av_one_half  avia-builder-el-last  flex_column_div av-zero-column-padding column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jkteaj11-7d0c32836db6c35e2d0c9132d112e988\">\n.iconbox.av-jkteaj11-7d0c32836db6c35e2d0c9132d112e988 .iconbox_icon{\ncolor:#bf1345;\n}\n#top #wrap_all .iconbox.av-jkteaj11-7d0c32836db6c35e2d0c9132d112e988 .iconbox_content_title{\ncolor:#bf1345;\n}\n.iconbox.av-jkteaj11-7d0c32836db6c35e2d0c9132d112e988 .iconbox_content_container{\ncolor:#ffffff;\n}\n<\/style>\n<article  class='iconbox iconbox_left av-jkteaj11-7d0c32836db6c35e2d0c9132d112e988  avia-builder-el-39  avia-builder-el-no-sibling '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue80c' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >An excellent team<\/h3><\/header><div class='iconbox_content_container av_inherit_color'  itemprop=\"text\" ><p>ProContact has a <strong>highly qualified<\/strong> team entirely dedicated to<strong> customer satisfaction<\/strong>.<\/p>\n<p>Our recruitment is very selective:<\/p>\n<ul>\n<li>Our call centre operators are <strong>multilingual<\/strong>, <strong>versatile<\/strong> and <strong>motivated<\/strong> to do their work.<\/li>\n<li>They benefit from <strong>continuous and sustained initial training<\/strong>.<\/li>\n<\/ul>\n<p><strong>Our management, which is focused on motivation and kindness<\/strong>, provides a stimulating and\u00a0 constantly evolving work environment.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div><div  class='avia-button-wrap avia-button-center  avia-builder-el-40  el_after_av_section  avia-builder-el-last ' >\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jktfwhpg-d2f4ac56bedf4ba3ab91e0adadae87b5\">\n#top #wrap_all .avia-button.av-jktfwhpg-d2f4ac56bedf4ba3ab91e0adadae87b5{\ncolor:#ffffff;\n-webkit-transition:all 0.4s ease-in-out;\n-moz-transition:all 0.4s ease-in-out;\n-ms-transition:all 0.4s ease-in-out;\n-o-transition:all 0.4s ease-in-out;\ntransition:all 0.4s ease-in-out;\n}\n#top #wrap_all .avia-button.av-jktfwhpg-d2f4ac56bedf4ba3ab91e0adadae87b5:hover{\ncolor:#ffffff;\n-webkit-transition:all 0.4s ease-in-out;\n-moz-transition:all 0.4s ease-in-out;\n-ms-transition:all 0.4s ease-in-out;\n-o-transition:all 0.4s ease-in-out;\ntransition:all 0.4s ease-in-out;\n}\n<\/style>\n<a href='https:\/\/www.procontact-solutions.fr\/en\/' class='avia-color-theme-color avia-button avia-button-fullwidth av-jktfwhpg-d2f4ac56bedf4ba3ab91e0adadae87b5 avia-icon_select-no avia-color-theme-color' ><span class='avia_iconbox_title' >Contact us<\/span><span class='avia_button_background avia-button avia-button-fullwidth avia-color-theme-color'><\/span><\/a><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ 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