{"id":10169,"date":"2024-01-09T12:50:36","date_gmt":"2024-01-09T08:50:36","guid":{"rendered":"https:\/\/www.procontact-solutions.fr\/?p=10169"},"modified":"2024-01-22T12:58:38","modified_gmt":"2024-01-22T08:58:38","slug":"what-you-need-to-know-before-outsourcing-your-email-management","status":"publish","type":"post","link":"https:\/\/www.procontact-solutions.fr\/en\/what-you-need-to-know-before-outsourcing-your-email-management\/","title":{"rendered":"What you need to know before outsourcing your email management"},"content":{"rendered":"

With the growing avalanche of emails flooding our inboxes on a daily basis, many businesses are finding themselves faced with the complex task of managing their electronic correspondence. The figures speak for themselves: on average, each employee receives 88 emails a day, according to statistics published by Arobase for 2015. According to the same source, French executives and company directors spend an average of more than 5 hours a day checking their inboxes.<\/p>\n

To avoid being overwhelmed by this large volume of emails, many companies are opting for outsourcing as the wisest solution. If you’re considering delegating the processing of your emails, find out the key points for a successful outcome.<\/p>\n

How exactly does outsourcing email management work?<\/h2>\n

Outsourcing email management involves entrusting all or part of the processing of your electronic correspondence to an external service provider. This approach frees you from low added-value tasks, allowing you to dedicate more time to your core business.<\/p>\n

In today’s digital age, email plays a crucial role in customer relations. Interaction between a company and its customers via email is becoming increasingly important, and takes many different forms. Often, it is customers themselves who first contact the company via the email address displayed on its website or on social media. They may also simply reply to emails sent by the company itself.<\/p>\n

It can happen that a company is faced with a high volume of emails, exceeding its internal management capacity. Chaotic handling of this influx of emails<\/a> can damage the company’s image. Unanswered emails or late responses lead to a significant drop in customer satisfaction. Poor management can also result in the loss of crucial information, or even misunderstandings, leading to the loss of customers.<\/p>\n

It is important to note that email overflow also affects the well-being of employees, becoming a source of stress that can impact on their productivity. To promote business growth, it is therefore recommended to implement an email processing strategy based on outsourcing.<\/p>\n

When should you outsource your email processing?<\/h2>\n

Outsourcing incoming emails makes sense in the following situations:<\/p>\n

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  1. During periods of peak activity, when a large number of emails are received. This approach can be adopted permanently or for a limited period.<\/li>\n
  2. If you are committed to providing fast, accurate responses to your customers, but are having difficulty responding to some of your emails.<\/li>\n
  3. If you want to free yourself completely from managing your customer relations by email.<\/li>\n
  4. If you don’t have a competent team to deal with your emails.<\/li>\n<\/ol>\n

    What are the advantages of outsourcing email management?<\/h2>\n

    Outsourcing your email management has a number of significant advantages:<\/p>\n