{"id":6843,"date":"2019-12-21T07:53:58","date_gmt":"2019-12-21T03:53:58","guid":{"rendered":"https:\/\/www.procontact-solutions.fr\/?p=6843"},"modified":"2023-07-05T10:28:49","modified_gmt":"2023-07-05T06:28:49","slug":"outsourcing-your-satisfaction-survey-service","status":"publish","type":"post","link":"https:\/\/www.procontact-solutions.fr\/en\/outsourcing-your-satisfaction-survey-service\/","title":{"rendered":"Outsourcing your satisfaction survey service"},"content":{"rendered":"
As its name suggests, a satisfaction survey measures client satisfaction. A real tool in the arsenal of customer service in any company, its aim is to interview as many people as possible with a series of focused, clear and simple questions. Outsourcing is now a common practice. It allows sponsors to hand over their investigations to trained professionals who are at your disposal but who are also available to assist your clients and who abide by existing laws. How is this advantageous to your company? Find all the answers in our article about outsourcing satisfaction survey services!<\/p>\n
Every company is concerned about maintaining and improving the quality of its products or services and about maintaining its brand image and reputation. It must also maintain and increase customer satisfaction in order to drive loyalty. To do this, it is essential to take into account the opinions of customers, whether they are other professionals or consumers. By carrying out satisfaction surveys, data will be collected, cross-checked and analysed in order to draw conclusions which will allow the enhancement of products and services offered.<\/p>\n
The process of conducting a satisfaction survey must be carefully planned. You must:<\/p>\n
It should be noted that this exercise requires human and financial resources and time.<\/p>\n
When conducting a satisfaction survey, your company will collect a huge amount of data. This must be protected at all costs and professionals in the sectors involved are in a position to handle this matter. Currently, the system in place is the General Data Protection Regulation, the famous GDPR.<\/p>\n
Since you will collect and store personal data, investigators have an obligation to provide some information to respondents at the beginning of the conversation to comply with the legislation. They must inform them on the:<\/p>\n
The GDPR will not hinder the outsourcing of your satisfaction surveys under any circumstance on the condition that you take some precautions.<\/p>\n
Your company will only benefit when it outsources its satisfaction survey service. By entrusting us with this part of your customer relationship, you are saving time and human resources for other high value-added tasks. You will rely on a specialized company to take care of your customers!<\/p>\n
Outsourcing implies:<\/p>\n
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Are you are considering to opt for satisfaction surveys sent by e-mail or by traditional mail? Keep in mind that very few people respond to those. This is because the voice, the human touch, always takes over. By entrusting your satisfaction survey service to a third party company, by making the choice of outsourcing, you will benefit from many advantages, among which are:<\/p>\n
Safety, quality, speed of data processing: outsourcing your satisfaction survey service can be a challenge during the implementation of your project. Nevertheless, by choosing a company known and recognised for its professionalism and the quality training offered to its teams, you will win on several levels. Outsourcing is in itself a tool for companies wishing to progress, to expand and to allow their employees to concentrate on their core business. Choose to focus on high value-added tasks and entrust equally essential but time-consuming services to other professionals who are trained and motivated to take them in hand behind the scenes, without interfering with your development.<\/p>\n","protected":false},"excerpt":{"rendered":"
As its name suggests, a satisfaction survey measures client satisfaction. A real tool in the arsenal of customer service in any company, its aim is to interview as many people as possible with a series of focused, clear and simple questions. Outsourcing is now a common practice. It allows sponsors to hand over their investigations […]<\/p>\n","protected":false},"author":15,"featured_media":6840,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[41],"tags":[68,63,83],"yoast_head":"\n