{"id":8438,"date":"2021-01-27T10:38:56","date_gmt":"2021-01-27T06:38:56","guid":{"rendered":"https:\/\/www.procontact-solutions.fr\/externalisation-quelles-sont-les-meilleures-pratiques-pour-un-partenariat-reussi\/"},"modified":"2021-01-27T10:41:27","modified_gmt":"2021-01-27T06:41:27","slug":"outsourcing-what-are-the-best-practices-for-a-successful-collaboration","status":"publish","type":"post","link":"https:\/\/www.procontact-solutions.fr\/en\/outsourcing-what-are-the-best-practices-for-a-successful-collaboration\/","title":{"rendered":"Outsourcing: what are the best practices for a successful collaboration?"},"content":{"rendered":"
Contrary to what one might believe, the aim of outsourcing is not to rid the client company of a service or a task. It is actually a partnership, a close collaboration in which the client can increasingly benefit from the appropriate procedures needed for the management of agents made available by his provider. Thus, this point is essential for a strong, sustained and transparent collaboration for both parties.<\/p>\n
Identification of communication methods, preferences and procedures: as a client, you must clearly define your expectations when it comes to communication. This must be done even before signing your outsourcing contract. When you audit the various call centres, ask your interlocutors about the following:<\/p>\n
Rely on a provider inclined to communicate often because of two main reasons:<\/p>\n
Let us add to this that open communication must also have limits, for each party.<\/p>\n
It goes without saying that when you take the services of an outsourcing company, you expect results. Whether it’s long-term global goals or short-term benchmarks, you will have goals and expect results. It is therefore crucial to establish benchmarks and measures all throughout the partnership. Ask your potential suppliers about the following:<\/p>\n
How will your supplier send you the reports? Here again, the organisation is important, well before the signing of the contract. These are the following points that you need check:<\/p>\n
These elements are essential because as a stakeholder you need to be able to fully trust your outsourcing partner. This depends on your goals, which can be compromised if you have to find some relevant information you need amidst too much data sent in bulk. Focus on key performance indicators (KPIs) and possible measures for improving your strategy.<\/p>\n
Seamless collaboration from the inside out<\/p>\n
As the client company, you need to ask yourself an essential question: How can you contribute to the evolution of your outsourcing provider’s agents?<\/p>\n
At ProContact, we have all the equipment and technologies that you may need for the effective management of your human resources, your satisfaction survey service to assess the quality of your services, your remote secretary service, teleprospecting and telemarketing. In return, you can help us improve your project through contract details, brand materials, product descriptions, etc. Get a tailored service by being responsive through your comments or deliverables. Transparently share information, such as:<\/p>\n
Outsourcing is the best answer for companies that lack the time and resources to achieve their ultimate goal: satisfy their own customers! It is therefore important to take the necessary time to lay down the essential elements such as the communication methods.<\/p>\n
Successful outsourcing is actually the result of a seamless and transparent collaboration between the internal team and the outsourced team. The lack of communication, goals and measures that are understandable and enforceable by all is a point that is vital to clarify before signing.<\/p>\n
ProContact is more than a contact centre. Thanks to trained, qualified, handpicked and multilingual agents with a great sense of persuasion, we allow companies that choose us to transform their project. Do not invest too large sums into the recruitment of talents, we are here for you! Click on our contact form<\/a>, send us an email<\/a> or call us on (+33) 1 77 75 04 50.<\/p>\n","protected":false},"excerpt":{"rendered":" Contrary to what one might believe, the aim of outsourcing is not to rid the client company of a service or a task. It is actually a partnership, a close collaboration in which the client can increasingly benefit from the appropriate procedures needed for the management of agents made available by his provider. Thus, this […]<\/p>\n","protected":false},"author":15,"featured_media":8435,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[41],"tags":[372,68,269],"yoast_head":"\n