{"id":8967,"date":"2021-11-02T12:43:24","date_gmt":"2021-11-02T08:43:24","guid":{"rendered":"https:\/\/www.procontact-solutions.fr\/?p=8967"},"modified":"2021-11-02T12:43:24","modified_gmt":"2021-11-02T08:43:24","slug":"tips-for-a-better-outsourcing-experience","status":"publish","type":"post","link":"https:\/\/www.procontact-solutions.fr\/en\/tips-for-a-better-outsourcing-experience\/","title":{"rendered":"Our tips for a better outsourcing experience"},"content":{"rendered":"

Why outsource? This is a good question and at ProContact, we have the answers. This business strategy allows you to gain speed, reduce costs and in many cases allows you to increase the amount of resources and gain skills and experience for one or more tasks in particular. The result has been seen by many companies: outsourcing makes it possible, in practice, to focus on growth and development.<\/p>\n

The company has a real personality<\/strong><\/h2>\n

Today’s business has several aspects that need to be polished, cared for and evolved. For this, it is important to focus on the reason for its creation, which is called the core business. By being able to focus on your core business, resources work more efficiently, and therefore, cost-effectively.<\/p>\n

Why outsource?<\/strong><\/h2>\n

Outsourcing has definitely gained momentum in recent years, so much so that many companies have truly understood the processes and the importance of customer support, marketing, etc. Nevertheless, there is still a sense of hesitation among some, even if the competition has had success with outsourcing. Here are some good reasons to take the leap when it comes to outsourcing:<\/p>\n

Tangible reduction in operating costs<\/strong>
\nThe reduction of operating costs is undoubtedly the main reason why companies are turning to outsourcing. There are many reasons to try to make savings. For instance, in order to optimise the use of suppliers, to cope with increased material costs, to remain competitive, or even because of the need to downsize due to a merger or acquisition.<\/p>\n

Savings on training costs<\/strong><\/p>\n

Thanks to cost reductions resulting from outsourcing, the company also manages to save on salaries, benefits, but also, above all, on training expenses. By choosing ProContact, the client company eliminates the training period usually provided for new employees through the intervention of trained and qualified agents for an immediate position, as from the start of the outsourcing contract.<\/p>\n

Feeing up of resources<\/strong>
\nYour company is working on a project that requires specific expertise, but is not available internally. Such a situation may arise, for example, in the context of an evolution of the company, prompting the addition of additional tasks. Optimise the use of your resources by delegating the least critical processes to ProContact! According to the specialised site Business.com, many companies consider outsourcing as a concrete tool to free up capital, which can then be invested in urgent and essential tasks.<\/p>\n

Restructuring of the company<\/strong><\/h3>\n

Sometimes a company may have to restructure its business model. As a result, the tasks supported by the present resources change and evolve. What can be done when these resources do not have the necessary skills to carry out their missions? Hiring talent certainly does not fit with the restructuring period, so outsourcing is an effective and quick method to implement in order to fill the gaps. Outsourcing opens the way for companies to look for skills that are missing from their workforce, without allocating substantial sums for recruitment.<\/p>\n

Improve productivity and efficiency<\/strong><\/h3>\n

Which company does not want to improve its efficiency? Here is an overview of the range of outsourced services handled by ProContact, specialist in B2B\/B2C prospecting, remote secretary, customer relations, CRM tools and CRM software, satisfaction surveys, human resources, etc.:<\/p>\n

Prospecting<\/strong><\/p>\n