www.founderjar.com<\/a> :<\/p>\n45% of companies have planned to increase outsourcing since the start of the COVID19 pandemic due to a lack of in-house skills<\/b> (source NTT) – Since the start of the COVID19 pandemic, many companies around the world have seen a growing need to improve and optimise their workplace, as well as attract talent and new skills.<\/p>\n
One study found that 48% of companies knew they needed to modernise their working environment because of the pandemic, while 45% of global companies said they planned to outsource more work for the same reason.<\/p>\n
The study also indicates that much of the effort previously spent on outsourcing activities will be redirected to finding more professionals with technical skills.<\/p>\n
For 70% of companies cost reduction is the main reason for outsourcing (Source Deloitte)<\/b><\/span> – Outsourcing statistics show that the predominant reason companies choose to outsource is simply to reduce costs. Indeed, outsourcing actually helps to reduce overall company costs by significantly minimizing the costs that are normally associated with hiring internal staff. These include recruitment costs, various benefits and health insurance, depending on the employer and location.<\/span><\/p>\n62% of companies worldwide are looking to renegotiate their outsourcing terms and contracts (Source BCG)<\/b><\/span> – Companies are still grappling with budgetary issues caused by the COVID-19 pandemic, as the market continues to grow and evolve exponentially. A study has revealed that up to 62% of companies are planning to renegotiate their outsourcing agreements and contracts. The report reveals that 59% of companies are looking to renegotiate the terms and conditions of outsourcing contracts, 56% of companies want to change the pricing structure and 48% of companies want to reinvent the current delivery model.<\/span><\/p>\nThe obligations of the company today<\/span><\/h2>\nToday’s companies must meet certain criteria in order to be able to position themselves against the competition, and thus earn money, to evolve and develop. Four obligations form the pillars of a company that lasts in the post-Covid era:<\/span><\/p>\n\nDelivering a true customer experience – by creating the best results for its customers;<\/span><\/li>\nStreamlining costs – intelligently resisting increasing pressure to improve margins and remain competitive.<\/span><\/li>\nComplying with regulations and laws – remaining compliant in an ever-changing regulatory landscape.<\/span><\/li>\nEquipping – implementing all available technological and operational capabilities to drive diversification and competitive advantage. <\/span><\/li>\n<\/ul>\nInternalisation in 2023?<\/span><\/h2>\nInternal resources very often have to divide their attention by dealing with several, sometimes conflicting, projects. All this to say that this strategy can fall victim to many limitations:<\/span><\/p>\n\nLack of the latest technology;<\/span><\/li>\nExisting system constraints;<\/span><\/li>\nPoor allocation of internal resources;<\/span><\/li>\nA constantly deteriorating user experience;<\/span><\/li>\nPoor analysis and understanding of customer needs;<\/span><\/li>\nConstantly changing regulations.<\/span><\/li>\n<\/ul>\nIt is impossible to win tomorrow’s customers with yesterday’s technology and strategies.<\/i><\/span><\/p>\nThe benefits of outsourcing<\/span><\/h2>\nTo cut to the chase, outsourcing is a sound and reliable business strategy. It has repeatedly demonstrated its strength in enabling companies to:<\/span><\/p>\n\nSignificantly reduce expenses;<\/span><\/li>\nImprove the customer experience;<\/span><\/li>\n;Unlock new revenue streams;<\/span><\/li>\nExplore new business models. <\/span><\/li>\n<\/ul>\nHow does this solution help businesses to grow?<\/span><\/p>\nOutsourcing is no longer a foreign concept that companies are wary of. With a worldwide presence, it has proven its worth:<\/span><\/p>\n\nOutsourcing is scalable and cost-effective;<\/span><\/li>\nIt challenges conventional ideas;<\/span><\/li>\nQuick access to expertise not available locally or in-house;<\/span><\/li>\nTrained staff to handle a wide range of tasks;<\/span><\/li>\nAllows for sharing of responsibilities and risks.<\/span><\/li>\n<\/ul>\nGet in touch with us!<\/span><\/h2>\nHow can we help you at ProContact? Outsourcing is our business, with a wide range of services:<\/span><\/p>\n\nTelephone reception<\/span><\/li>\nRemote secretary services<\/span><\/li>\nPolls, surveys, satisfaction studies<\/span><\/li>\nRemote marketing and prospecting (making appointments, prospecting, etc.)<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"Many companies have been preparing for the year 2023 for several months now. Amongst the key questions, one question stands out: is it better to start this new year by outsourcing certain projects or to favour internal expertise? The latter solution is naturally more reassuring, giving the impression of having better control, since all the […]<\/p>\n","protected":false},"author":15,"featured_media":9509,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[447],"tags":[68,104,63],"yoast_head":"\n
2023: the year of outsourcing or insourcing? - Procontact<\/title>\n \n \n \n \n \n \n \n \n \n \n \n \n\t \n\t \n\t \n \n \n\t \n\t \n\t \n