{"id":9532,"date":"2022-12-13T11:38:23","date_gmt":"2022-12-13T07:38:23","guid":{"rendered":"https:\/\/www.procontact-solutions.fr\/?p=9532"},"modified":"2022-12-13T11:38:58","modified_gmt":"2022-12-13T07:38:58","slug":"outsourcing-a-look-at-the-industry-in-2022","status":"publish","type":"post","link":"https:\/\/www.procontact-solutions.fr\/en\/outsourcing-a-look-at-the-industry-in-2022\/","title":{"rendered":"Outsourcing: a look at the Industry in 2022"},"content":{"rendered":"<p>More than ever, your company has had to demonstrate its value, deliver exceptional service and to keep expanding. Did you know that outsourcing has become one of the most powerful business and strategic operational tools? It allows teams and executives to focus on their core business, enabling the entire organization to generate profits.<\/p>\n<p>If you are still hesitating to include outsourcing in the way your company operates, here is a review of the year 2022. Positivity is the order of the day, especially for IT outsourcing, legal outsourcing, business process outsourcing, administrative outsourcing, etc.<\/p>\n<h2 class=\"western\">What is outsourcing?<\/h2>\n<p>Let&#8217;s have a quick review on what the outsourcing strategy is all about:<\/p>\n<p>Outsourcing is a business practice that involves hiring an external party, one which is not related to the company, to provide services or create goods that were traditionally provided in-house by the company&#8217;s employees and staff. Outsourcing is a practice generally adopted by companies to reduce costs. As such, it can affect a wide range of jobs, from customer support and manufacturing to the back office.<\/p>\n<p>Outsourcing was first recognized as a business strategy in 1989 and became an integral part of the corporate economy in the 1990s. The practice of outsourcing is the subject of considerable controversy in many countries. Opponents claim that it has led to the loss of domestic jobs, particularly in the manufacturing sector. Proponents argue that it provides an incentive for firms and companies to allocate resources where they are most efficient, and that outsourcing helps maintain the nature of free market economies across the globe.<\/p>\n<p><span lang=\"en-GB\">(Source: <\/span><a href=\"https:\/\/www.investopedia.com\/terms\/o\/outsourcing.asp\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0563c1;\"><span lang=\"en-GB\"><u>Investopedia<\/u><\/span><\/span><\/a><span lang=\"en-GB\">)<\/span><\/p>\n<h1 class=\"western\"><span lang=\"en-GB\">Look-back at outsourcing in 2022<\/span><\/h1>\n<p><span lang=\"en-GB\">The year 2022 was a positive one for outsourcing, which continues to establish itself as a practical and reliable business strategy for companies. This review reveals extraordinary progress, proving that many companies trust outsourcing so that they can grow and generate profits.<\/span><\/p>\n<p><span lang=\"en-GB\">Many media outlets are currently reporting on the most outsourced services in 2022. This review gives us some insight into the future of outsourcing.<\/span><\/p>\n<h2 class=\"western\"><span lang=\"en-GB\">Information Technology<\/span><\/h2>\n<p><span lang=\"en-GB\">Statista explains that in 2022 the compound annual growth rate (CAGR) of the IT outsourcing industry increased by 8.93%. This will represent a market volume of $551,956.3 million by 2026.<\/span><\/p>\n<p><span lang=\"en-GB\">As for the most outsourced needs, they are:<\/span><\/p>\n<ul>\n<li><span lang=\"fr-FR\">Digital transformation implementation;<\/span><\/li>\n<li><span lang=\"fr-FR\">Mobile application support and management;<\/span><\/li>\n<li><span lang=\"en-GB\">Search engine optimization; <\/span><\/li>\n<li><span lang=\"en-GB\">Data centre management. <\/span><\/li>\n<\/ul>\n<h2 class=\"western\"><span lang=\"en-GB\">Administrative activities<\/span><\/h2>\n<p><span lang=\"en-GB\">Some of the most commonly outsourced administrative activities in 2022 include telephone services, accounting, event management, payroll management, virtual assistance and others. <\/span><\/p>\n<p><span lang=\"en-GB\">With regards to virtual assistance, Technavio explains that the size of the global virtual assistant market will grow by US$4.12 billion, with a CAGR of 11.79% between 2021 and 2025!<\/span><\/p>\n<h2 class=\"western\"><span lang=\"en-GB\">Business Process Outsourcing (BPO)<\/span><\/h2>\n<p><span lang=\"en-GB\">BPO has gained momentum as the preferred and most cost-effective solution for developing companies. Providers are piggybacking on internal teams to fill in existing gaps and take on additional business tasks, whether these are technical or otherwise.<\/span><\/p>\n<p><span lang=\"en-GB\">The BPO solutions industry is one of the fastest growing industries in the world. Its CAGR was 9.1% in 2022 according to Grand View Research 2022.<\/span><\/p>\n<h2 class=\"western\"><span lang=\"en-GB\">The development of blockchain <\/span><\/h2>\n<p><span lang=\"en-GB\">Outsourcing blockchain development involves the provider taking over the development and management of its client&#8217;s blockchain technology. <\/span><\/p>\n<p><span lang=\"en-GB\">Globally, in 2022 the blockchain technology market was worth $5.92 billion. Its CAGR is expected to increase to 85.9% from 2022 to 2030, again according to Grand View Research 2022.<\/span><\/p>\n<h2 class=\"western\"><span lang=\"en-GB\">Legal processes<\/span><\/h2>\n<p><span lang=\"en-GB\">A study by American Lawyer Media tells us that 93% of legal departments have chosen to rely on multiple industry-specific service providers to handle a wide range of tasks.<\/span><\/p>\n<p><span lang=\"en-GB\">Outsourcing is the solution allowing you to provide a qualitative and cost-effective legal service by taking care of tedious and mundane tasks (reviewing documents, drafting contracts, etc.). In return, it allows in-house legal teams to focus on more important tasks.<\/span><\/p>\n<p><span lang=\"en-GB\">In 2022, the global legal process outsourcing market was worth USD 10.77 billion. The forecast is positive, with a compound annual growth rate (CAGR) of 30.9% from 2022 to 2030 according to Grand View Research 2022.<\/span><\/p>\n<h2 class=\"western\"><span lang=\"en-GB\">Contact us now!<\/span><\/h2>\n<p><span lang=\"en-GB\">How can we help you at ProContact? Outsourcing is our business and we offer a wide range of services:<\/span><\/p>\n<ul>\n<li><span lang=\"en-GB\">Telephone reception<\/span><\/li>\n<li><span lang=\"en-GB\">Remote secretary services<\/span><\/li>\n<li><span lang=\"en-GB\">Polls, surveys, satisfaction studies<\/span><\/li>\n<li><span lang=\"en-GB\">Remote marketing and prospecting (appointment setting, prospecting&#8230;)<\/span><\/li>\n<li><span lang=\"en-GB\">Qualification of files<\/span><\/li>\n<li><span lang=\"en-GB\">Management and enrichment of databases<\/span><\/li>\n<li><span lang=\"en-GB\">Customer loyalty<\/span><\/li>\n<li><span lang=\"en-GB\">Technical assistance (hotline, webhelp, technical support)<\/span><\/li>\n<li><span lang=\"en-GB\">After-sales service, customer service<\/span><\/li>\n<li><span lang=\"en-GB\">B2B \/ B2C prospecting<\/span><\/li>\n<li><span lang=\"en-GB\">Customer relations;<\/span><\/li>\n<li><span lang=\"en-GB\">CRM tool and software;<\/span><\/li>\n<li><span lang=\"en-GB\">Satisfaction surveys;<\/span><\/li>\n<li><span lang=\"en-GB\">Human resources;<\/span><\/li>\n<li><span lang=\"en-GB\">Digital outsourcing<\/span><\/li>\n<li><span lang=\"en-GB\">And others.<\/span><\/li>\n<\/ul>\n<p><span lang=\"en-GB\">At ProContact, we work closely with you to include outsourcing in your business strategy. We offer you an immediate and unprecedented adaptation of your way of working thanks to the arrival of resources located elsewhere, without losing time, money or quality.<\/span><\/p>\n<p><span lang=\"en-GB\">ProContact is more than a contact centre. Thanks to trained, qualified, hand-picked, multilingual agents, we enable the companies that choose us to gain credibility and above all to satisfy their customers, whatever the situation and in complete transparency.<\/span><\/p>\n<p><span lang=\"en-GB\">Outsourcing has become a tangible and concrete business strategy for the development of the company. To find out more about our services and for a quality partnership, click on our <a href=\"https:\/\/www.procontact-solutions.fr\/nous-contacter\/\">contact form<\/a>, send us an <a href=\"mailto:contact@procontact.mu\">e-mail<\/a> or call us on (+33) 1 77 75 04 50. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>More than ever, your company has had to demonstrate its value, deliver exceptional service and to keep expanding. Did you know that outsourcing has become one of the most powerful business and strategic operational tools? It allows teams and executives to focus on their core business, enabling the entire organization to generate profits. If you [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":9530,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[447],"tags":[],"class_list":["post-9532","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-outsourcing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Outsourcing: a look at the Industry in 2022 - Procontact<\/title>\n<meta name=\"description\" content=\"The year 2022 was a positive one for outsourcing, which continues to establish itself as a practical and reliable business strategy.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.procontact-solutions.fr\/en\/outsourcing-a-look-at-the-industry-in-2022\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Outsourcing: a look at the Industry in 2022 - 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