{"id":9573,"date":"2023-01-10T07:16:10","date_gmt":"2023-01-10T03:16:10","guid":{"rendered":"https:\/\/www.procontact-solutions.fr\/?p=9573"},"modified":"2023-01-10T07:26:25","modified_gmt":"2023-01-10T03:26:25","slug":"what-is-the-outlook-for-the-outsourcing-industry","status":"publish","type":"post","link":"https:\/\/www.procontact-solutions.fr\/en\/what-is-the-outlook-for-the-outsourcing-industry\/","title":{"rendered":"What is the outlook for the outsourcing industry?"},"content":{"rendered":"

Outsourcing is undeniably one of the most innovative business strategies. As a company, you need to be aware of the current trends in outsourcing in order to adapt and refine the way you operate. This article is based on the one written by Re: Staffy<\/a> and looks at the main statistics and trends in the outsourcing industry to watch out for in 2023.<\/p>\n

Key statistics<\/h2>\n

According to Deloitte, in 2023, companies will spend a significant amount of money on outsourcing: $731 billion. IT outsourcing is expected to lead this spending, with a bill of $519 billion over the next 12 months.<\/p>\n

IT outsourcing is expected to be followed by business process outsourcing, which is expected to spend $212 billion in 2023 alone and $525 billion by 2030 (Grandview Research). Why such an increase? Simply because this form of outsourcing in particular is expected to grow by more than 9% per year between 2022 and 2030.<\/p>\n

According to the Forbes Global 2000 ranking, based on ISG Research, 92% of companies use IT outsourcing and 59% use business process outsourcing.<\/p>\n

The benefits of outsourcing<\/h2>\n

Deloitte conducted a global survey on outsourcing. When asked, \u201cHow does your company perceive the benefits of outsourcing?\u201d the top answer, for 65% of the companies surveyed, was that it allows companies to \u201cfocus on core functions\u201d. But not only that, as:<\/p>\n

63% cited cost reduction as a key benefit of outsourcing;<\/p>\n

Outsourcing among small businesses<\/h2>\n

According to the Re:Staffy article, 37% of small businesses outsource at least one process. However, more than half of them plan to outsource more in the medium to long term.<\/p>\n

Why this choice? Cost-effectiveness (24%) and access to skills and expertise they cannot afford in-house (18%).<\/p>\n

As for the services they want to outsource, these include accounting (37%), IT services (37%) and digital marketing (34%) – according to a study by Clutch.<\/p>\n

Meanwhile, outsourcing is an increasingly common strategy among startups and small businesses. Indeed, it has been proven that outsourcing is probably the only way for these companies to access expertise and tools at reasonable prices. It is also the best way for them to delegate time-consuming tasks at a reasonable price so that they can finally focus on their core business.<\/p>\n

Coming to small businesses, they still look at outsourcing’s problem-solving skills as a primary factor when choosing a provider. 20% of them rely on reviews from current or former customers to find an outsourcing provider.<\/p>\n

Why is outsourcing increasingly being adopted?<\/h2>\n

Today’s customers want several things: to have a quality service, to be able to consume safely and to have a premium customer experience. That’s why many companies prefer outsourcing.<\/p>\n

Quality service<\/h2>\n

It has become vital for companies today to offer quality products and services to customers and it has become impossible to do this alone, especially in these times of manpower shortages and the Great Resignation<\/a>. It is also impossible when technologies and skills are lacking internally. As a result, companies are turning towards external service providers specializing in specific areas, such as software development, human resources administration, accounting and payroll and legal services.<\/p>\n

Discover the range of services offered by ProContact:<\/p>\n