Teleprospecting, also called phoning or telephone prospecting, is a profession in its own right. In this sense, the operator must possess skills acquired through serious, continuous and reliable training. He must also be able to naturally make verbal exchanges and inspire enough confidence in his interlocutor to convince him. Thanks to ProContact outsourcing, you can offer your company a professional remote prospection service that is able to establish a first quality contact with your future customers.

ProContact: the teleprospecting specialist

Teleprospecting is not something improvised and most importantly, it is effective for most sectors of activity (real estate, personal services, etc.). Every campaign that we carry out on behalf of our customers is carefully prepared in order to obtain concrete, quality results that will allow the company to accurately meet the needs of its targets.

At ProContact, our campaigns are led by our team of professional tele-actors, who are trained in sales and communication techniques. Operations are mainly in French and English, but can also be conducted in five other languages.

The marketing tools that we have are easily adaptable to your needs. They allow you to reach a large number of people while maintaining a qualitative approach.

Let’s explore a teleprospecting campaign in detail

Conducted from our call centre, the telemarketing campaign relies on customer files provided by your company. Our tele-operators use tele-survey software and develop their pitch according to your needs and your market.

They are trained to adapt to the different obstacles that may suddenly crop up and they have a solid commercial training to argue effectively and to carry out their actions in a relevant and combative way.

Teleprospecting campaigns allow you to qualify leads and then relaunch them with other marketing actions that can combine several channels. With file qualification, you can enrich your database and improve customer relationship management.

We scrupulously follow the various steps that make up a successful campaign:

• Agent presentation phase;
• Proposal Phase to explain the product or service;
• Listening Phase in order to audit the real prospects, explain the objective of the call, make an appointment, qualify or probe (proposal phase);
• Argumentation Phase in order to explain the advantages for the customer if he adopts the service or product in question. The operator takes advantage of this phase to explain the terms of acquisition, help the customer in his purchase, send a proposal or validate the payment;
• Lead tracking Phase: this is undoubtedly the most important element of a telephone campaign

As you might have understood, teleprospecting is not only about calling people, both from the general public (B2C) and professionals (B2B). It is a full-fledged sales technique, which will help the company to diversify and strengthen its targets and to increase consumer confidence. It is therefore essential to entrust this task to a person trained to do this. It is time for your internal resources to focus on their core business!

Why outsource your teleprospecting service?

As a company, you need to achieve several goals, without which you will simply no longer be able to exist:

Accelerate your sales: a prospect who has needs will take the time to respond and listen to the arguments presented by a company. At the other side of the call, he must be able to converse with a person who knows the product or service, who is able to explain about them in detail and to talk about them easily. Teleprospecting is undoubtedly the most relevant technique for establishing trust-based communication.

Reduce your costs: how much does your commercial land currently cost? With outsourcing, reduce and optimise this expense while increasing the number of human resources available to sell your product or service!

Measuring your ROI: by effectively measuring your ROI, you’ll be able to make better decisions and create accurate marketing strategies. Our TV viewers will allow you to quickly analyse and measure your return on investment, thanks to the number of calls or the total number of prospects contacted.

Increase your prospects database: if some prospects are not interested in your product or service, others will have a more positive behaviour! These will feed your prospects database, through which you will create and maintain a link.

How is your marketing strategy?

Right now, your business has everything to gain from growing its lead base. This is related to its development in a complicated economic context. If you are looking for an inexpensive and, most importantly, effective solution to support prospecting, outsourcing is one of the most formidable tools to win on several levels.

Take stock of the ability of your internal resources to carry out your commercial telemarketing campaigns and ProContact will be the backup! Whether you need to build an entire team or want to expand the existing one within your company, our agents will convince your leads of the merits of your service or product.

Efficiency, optimised time management, honed speeches and, above all, adapted to your needs, we transform teleprospecting into a precise exercise.

ProContact is more than a contact centre. Thanks to trained, qualified, handpicked and multilingual agents having a great sense of persuasion, we allow companies that choose us to turn their leads into prospects and quickly expand their client portfolio. Do not invest too large sums in an internal recruitment for your teleprospecting: click on our contact form, send us an e-mail or call us on (+33) 1 77 75 04 50.

There are many tasks that can be outsourced; large companies do not think twice when delegating those that take too much time while wasting valuable resources at the same time. However, outsourcing has never been reserved for these large companies only! SMEs, you can reduce your costs too with ProContact, your partner!

Why outsource when you are an SME?

As a small business, you may not have the budget required to hire permanent and full-time additional labour, especially in the current economic and pandemic context. Thus, this situation might be difficult for you to guarantee quality service to your customers.

At the same time, you need additional human capital and perhaps expertise that you do not have internally. Outsourcing is the right solution for you thanks to its competitive rates.

On-demand services

Thanks to outsourcing via ProContact, your SME can finally hire additional labour according to its needs. Whether it is for short, medium or long term, you can expand your teams with trained, experienced, flexible and multilingual agents. Save time with this formula to, for example, start multiple projects at the same time while being able to focus on your core business!

Gain competitiveness and credibility

As an SME, you may not have the same budget as, or sufficient resources to, match large companies. However, thanks to outsourcing, you will finally be able to gain expertise and agility, as ProContact agents are specialised in several key areas:

• B2B / B2C prospecting;
• Remote secretary;
• Customer relationship;
• CRM tool and CRM software;
• Satisfaction surveys;
• Human resources.

The result: your SME is also gaining credibility with its customers, since it is able to meet their needs on time, just as a bigger competitor would!

An internal team with a human dimension which is more easily manageable

In the context of an SME, team management can add additional stress to its manager. Between the different needs, the personalities of each resource, the administrative aspect and the responsibilities, it can be difficult, over time, to create, nurture and maintain internal cohesion.

Outsourcing is the solution to get around this complexity by providing you with agents managed by their own employer.

For a better exploitation of your internal talents

As the tasks of your internal team are reduced thanks to outsourcing, it will be able to exploit its talents more effectively! Each human resource can therefore focus on the tasks for which it was hired, without being burdened by those that are not related to their positions. Your SME becomes able to generate quality work, minimise distractions and facilitate communication.

Competitive costs

Many companies have chosen outsourcing in order to streamline costs. ProContact offers competitive rates, allowing you to save substantially on salary expenses.

In simple terms, as an SME, you will only pay for the services provided.

Less administrative restrictions

It is much easier to hire the services of an outsourcing provider than to hire a new employee! This applies if you want, for example, to temporarily expand one team or another or to reduce the number of your agents, without having to worry about labour laws.

Innovation and development

Whether your SME is new to the market or established for several years, your goal remains development and innovation. Do not settle for a few people to complete each project: add qualified people according to your needs thanks to ProContact!

A good time to outsource

As an SME, the current pandemic and economic period is delicate and complex. How can you continue to keep your employees, deliver your products and services when the context is more fragile than ever? Continue to innovate, grow and generate revenue through a trusted partnership.

ProContact is a Customer Relationship Centre, but it is not only that. We cover several trades and our agents are trained to deliver a qualitative service.

Our commitment builds on that of your company so that you can continue to consolidate your market position, even if the global economy is fluctuating.

ProContact, more than an outsourcing provider: your partner!

As outsourcing specialists, we offer a high value-added partnership to SMEs wishing to outsource one or more services. Our Contact Centre has all the necessary technological means, trained, qualified and multilingual agents. Our call centre brings together all services on one platform in order to offer a global and advanced expertise on all the trades essential to the development of your company, but that are not part of the « core business » of your company.

Today, companies that choose to rely on the call centre ProContact to take charge of their prospecting needs (call processing, traffic creation, outgoing calls, etc.), loyalty (incoming calls, data entry, email routing, etc.), commercial and administrative management (satisfaction survey, customer satisfaction analysis, KPI management, dashboard establishments and performance analysis, customer engagement analysis, etc.) will be able to continue to develop, consolidate their position in the market and to grow. To learn more about our services, for a quality partnership, click on our contact form, send us an email or call us on (+33) 1 77 75 04 50.

The coronavirus pandemic (COVID-19) has spared no companies around the world. Many of them have suffered significant losses in income, forcing them to lay off employees or even to close shop definitely. To continue to grow, earn and increase your turnover despite the current context, be proactive by organizing the continuity of your most critical products and services. Indeed, what do the days, weeks and months ahead have in store? Here’s how to turn outsourcing into a tool, a win-win solution, for your business, your human capital, and your ability to stay competitive while reducing your expenses.

What organisation for ProContact?

In order to curb the spread of the Coronavirus, the authorities have implemented a nationwide containment: closure of air and sea borders for travellers, suspension of public transport, closure of businesses, curfew, etc.

As a BPO specialist, ProContact anticipated this type of health crisis and has prepared for it through a business continuity plan. Remote working has enabled our agents to continue to deliver our outsourcing services seamlessly:

• B2B / B2C prospecting;
• Remote secretary services;
• Customer relationship;
• CRM tool and CRM software;
• Satisfaction surveys ;
• Human resources.

Based on the latest outsourcing technologies, we have been able to provide all the necessary equipment, along with a reliable internet connection, to our agents so that they can continue to work from home, in complete safety.

Why is it time to outsource?

Continue to operate at full capacity: this is the goal of your business in the current economic environment. Many companies have managed to thrive while dealing with the Covid-19 pandemic. For this, they have not hesitated to outsource one or more services, those that take time, but that remain essential to the proper functioning of the whole. Here’s how ProContact can help you achieve your own goals:

Reducing your costs

If the COVID-19 pandemic has taught us one thing, it is that a company can operate with its workforce working remotely! This is what our Contact Centre offers. Outsourcing is the most appropriate solution to not lose quality, but in fact, it will help you gain more, while reducing your salary expenses. Our agents are handpicked and trained upon arrival. Their expertise is similar to that of your internal human capital, allowing you to continue to satisfy your customers. In addition, outsourcing is the best way to reduce your costs, with salary expenses being borne by the supplier.

Whether your needs are on the short, medium or long term, we offer personalised contracts that are respectful of your specifications and the image of your company. As for our rates, they helped forge our reputation in the industry.

Secure and efficient remote workforce

Once the lockdown was announced, how did your company manage the hardware and technology aspect of remote working for its employees? ProContact has embraced the era of digitalisation, so we have all the necessary human and technological resources so that you do not have to the trouble of finding an emergency plan.

Our agents remain available to work according to your company’s schedules and  in a secure setting, to preserve your data, even if they work from their own home.

Technology that is constantly evolving

As a business leader, among the many obligations that are assigned to you is that of a constantly up-to-date technology. We have all the necessary software to provide you with real-time reports and measurements.

ProContact: an additional resource for your business

Today, your company must be prepared for any eventuality, especially since the authorities are talking again about containment, especially in digital matters. By outsourcing one or more services to ProContact, you have an additional provider, of course, but above all a sustainable resource, on which you can rely at any time. If the world locks itself up again, you can count on our agents, our call centre to continue working and delivering your products and services seamlessly.

Be proactive and above all efficient towards your own human resources, but above all towards your customers, regardless of the government’s decisions regarding the current situation in the coming days or weeks. Our Customer Relationship Centre is equipped to take over from your most congested or least trained services on certain practices.

Plan for the evolution of your business by adding an extra string to your bow: outsourcing. As a supplier, our role is to accompany you, to support you and to offer resources that you may not have internally.

As external stakeholders, we will provide you with all the expertise needed for smooth business continuity, which you can retain even after the pandemic is over.

Contact us!

Outsourcing can be a daunting project, but entrusted to a reliable provider that is recognised for the quality of its services, your company will gain a partner that it can rely on to grow and thrive in a pandemic and a strong competitive environment.

ProContact is more than a contact centre. Thanks to trained, qualified, handpicked and multilingual agents, we allow companies that choose us to gain flexibility and reduce their operating costs which is currently important, in the midst of economic recession. To learn more about our services and for a quality partnership, click on our contact form, send us an email or call us on (+33) 1 77 75 04 50.

Human resources remain a pivotal service. However, outsourcing them is arguably the best decision a company can make. Why? Outsourcing makes it possible to shape a more specialised HR department that is able to actively participate in the advancement and development of the company without being burdened by time-consuming tasks.

Outsourcing Human Resources: what is it about?

Outsourcing is the use of delegating one or more services to a third party company that is specialised in this type of mission. When it comes to human resources, this can include recruitment, training, legal expertise and payroll administration and other services. This solution is perfect for reducing the salary costs of the company that uses it.

When to outsource your human resources?

More than ever, it is high time for companies to focus on their business, on their development and on the competitition. To achieve this, it is therefore essential to delegate tasks that are important but require time and energy.

Human resources management is one of these necessary functions, but it is far too polluted by actions that slow them down. Just take the example of payroll management. At ProContact, an outsourcing specialist, it is with the utmost rigour and in compliance with labour law that our experts accompany you in monitoring the remuneration of your employees for a fair Social Policy that is adapted to the needs of your company. We support the following missions:

• Payroll management (with Payroll tool) & settlements;
• Social statements;
• Support for compensation management.

Some examples of the benefits of outsourcing the management of your human resource services

The testimonials are enough to allow us to place importance on the advantageous aspect of outsourcing; this solution is increasingly attractive to companies. There are many reasons to consider this option the current economy which has been hit by an unfortunately unprecedented recession and the Covid-19 pandemic.

Allow your company to get out of this turbulent period and trust ProContact, an outsourcing specialist established in the market for 19 years now!

To reduce costs

We can say, without any doubt, that outsourcing is the best solution to allow your company to save money. In what way?

By spending less on salaries: let’s take the salary of an HRD, who earns several thousand of euros per month, excluding social benefits.

Reducing hiring and training costs:

Recruiting may cost between 5000 and 8000 euros, because you have to plan for:

• Internal costs: recruiters’ salaries, structural costs, operational time;
• External costs: tools, recruitment firms, providers, etc.

For the training of a new employee, it will be necessary to count between 1000 € and 2500 € per day!

If you outsource your human resource services, these aspects will be the responsibility of the service provider!

To increase the company’s income

How can outsourcing human resources save the company time? Take the example of a small business, in which the boss himself manages this aspect. The consequences are usually not unexpected and they have to be dealt with without any delay. Thus, he will have to reduce the time spent on his business functions. This lost time is therefore synonymous with loss of money for the company.

Outsourcing is the most appropriate solution for a return on investment that far exceeds the bill for this service.

For human resources that respect labour laws and regulations

Human resources management requires a thorough knowledge of labour laws and regulations. Any shortcoming or mistake can lead to significant losses for the company: in terms of money, time and sometimes employees. With ProContact, delegate from now on the essential aspects, but which tend to waste the time of your employees and distract them from their original mission and help your company grow and evolve with the right people!

For a sharp recruitment that is in line with the needs of your company

How can your HR department focus on finding the best talent if it is constantly interrupted by secondary, but essential tasks? Outsourcing will allow your company to streamline the recruitment process by finally having the time to focus on an efficient hiring process, in which every aspect will be thought of to attract the best profiles, from the initial job description to the interview process.

Start preparing for the outsourcing of your human resources

How will outsourcing help your business achieve its goals?

Conduct an audit of your human resources to determine the tasks that will help your company achieve its objectives. Tasks which have certain gaps caused by your employees must be outsourced to finally be streamlined.

Audit your employees

Employees are undoubtedly in daily contact with the company’s HR, so they will be able to say what is working properly and what needs improvement. Do not hesitate to launch an anonymous survey on salary benefits, quality of training and employee integration. Be precise in your questions to accurately identify gaps.

Contact us!

Outsourcing human resources can be an intimidating project, but entrusted to a reliable provider that is recognised for the quality of its services, your company can only emerge a winner!

ProContact is more than a contact centre; we are the partners of our customers! Thanks to trained, qualified, handpicked and multilingual agents we allow companies that choose us to gain flexibility and reduce their operating costs which is currently important in the midst of economic recession. To learn more about our services and for a quality partnership, click on our contact form, send us an email or call us on (+33) 1 77 75 04 50.

In addition to reducing costs, outsourcing is primarily a partnership that produces results over the medium and long term. This solution is perhaps the most relevant one today for companies wishing to remain ahead of the competition in an economic context shaken by the pandemic. More than ever, it is necessary to lower expenses without losing in quality and efficiency. If your company plans to turn to outsourcing, here are some essential points to consider to succeed in this project that will have an active role in the development of your company. ProContact is a specialised contact centre leading in its geographical area. We accompany you as from the training but also throughout the realisation of your project.

What are the goals of your company with regards to outsourcing?

Your outsourcing operation must begin and take place within a clearly defined framework and in line with the overall challenges of the company, so that it can justify the objectives of such an operation. This outsourcing project can meet the needs of the company that also wants to:

• Reduce, control and optimise operating costs,
• Expand its expertise, without having to hire an additional resource,
• Continue to develop and respond effectively to its customers by focusing on its business,
• Reposition internal resources on high value-added trades,
• Optimize the quality and speed of execution of its work,
• Improve and increase the quality of service,
• Get better visibility into your activities while staying in control

Our experience in the call centre sector allows us to offer you a tailor-made contract that is able to meet your expectations.

Identify and analyse company services and activities that can be outsourced

To draw a realistic list of your company’s activities and services that can be outsourced, here are the questions that you must ask:

• What activities represents the core business of my company?
• What about the safety of its operations? Will an outsourcing provider be able to respect or even improve the quality?
• What costs for these in-house activities and what will be the costs if they are covered by a contact centre?
• Which outsourcing partner is ideal for my project: a company located outside my borders?

The Customer Relationship Centre ProContact offers a wide range of services that you can quickly and easily outsource: B2B/B2C prospecting, remote secretary services, your customer relationship service, your CRM tool and software, your customer satisfaction surveys or even your human resources.

For a successful outsourcing, your company must master the activities to be outsourced

Outsourcing does not mean that the client company is getting rid of an activity that it does not master the mechanisms of. By having the necessary skills in-house, this ensures a smooth steering, which will lead to an effective and long-lasting partnership.

At ProContact, we rely on solid communication, guaranteeing the goals set together. This will also achieve better productivity at controlled costs.

Outsourcing, a complete but above all human process

As a company, each player must be able to express their expectations, but also their fears regarding this outsourcing project. It is therefore essential to demonstrate to your employees that your project is rigorous in all respects, that you have taken into account all the technical, economic, strategic and of course human aspects of this next stage of your evolution. For this, the organisation of your outsourcing must be precise, done to the millimetre, and supported by a solid process.

So you will need to be able to set up a team specially dedicated to this step. It will have the function of organising the project in detail, making the link between the internal teams and those of your provider.

Many companies have succeeded in this challenge and have turned towards outsourcing one or more services to ProContact! Today, they benefit from the best tools, but also from teams of consultants specially trained for quality support and delivering concrete results.

Finding a trusted partner for sustainable collaboration

In the context of outsourcing, the provider is not only a provider of a service, but he must also be able to transform himself into a trusted partner. Its role is to implement everything so that the client company achieves its goals. On the other hand, the client must be able to take into account the business objectives of its supplier. Each party must win the contract, in a context of understanding, collaboration while complying with the contract.

For example, ProContact provide you with a clearly established offer, allowing your company to actively participate in the transfer of skills, information, etc., to the agents of its contact centre.

ProContact: more than an outsourcing provider, your partner!

As outsourcing specialists, we offer a high added value partnership to companies wishing to outsource one or more services. Our Contact Centre has all the necessary technological means and trained, qualified and multilingual agents. Our call centre brings together all services on the same platform, in order to offer a global and sharp expertise on all the trades that are essential to the development of your company but are not part of the « core business » of your company.

Today, companies that choose to trust ProContact’s call centre to take charge of their needs related to prospecting (call processing, traffic creation, outbound calls, etc.), loyalty (inbound calls, data entry, routing emailing, etc.), commercial and administrative management (satisfaction survey, customer satisfaction analysis, KPIs management, dashboards and performance analysis, customer engagement analysis, etc.) will be able to continue to grow, to consolidate their market position and to grow up. To learn more about our services or for a quality partnership, click on our contact form, send us an email or call us at (+33) 1 77 75 04 50.