Outsourcing: let’s focus on seat leasing

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While outsourcing is a term now sufficiently widespread and understood, you might never heard of rental space? This is one of Outsourcing of the services offered by ProContact, if you are looking for a business solution to develop your company and maximise its profitability.

Seat leasing: maintain control over your outsourcing project!

Your experience may be as follows: In the past, you have trusted an outsourcing provider. However, over time, you gradually lost control over your operations or your provider did not meet your transparency requirements.

At ProContact, with seat leasing, we give you the opportunity to transform the outsourcing experience according to your business needs while enjoying the benefits offered by offshore services and maintaining full control over your operations.

What is seat leasing?

If outsourcing involves delegating one or more services to a specialist provider, seat leasing goes further than that by granting all power to the company in demand. Thus, the latter has a solution abroad that allows it to « rent work positions », as it would rent computer equipment, servers, etc.

The 3 main advantages of seat leasing:

Save money and time because you will have the resources of an already 100% operational call centre;

Start your B to B2B or B2C operations without delay;

Have resources that can instantly work.

Two types of seat leasing

There are currently two forms of seat leasing: warm (staffed) or cold (non-staffed).

Warm seat leasing

By using ProContact’s seat leasing services, we will provide you with fully equipped offices that have been adapted to suit your operations. Thus, you can relocate, without further delay, the services of your company. This will help it improve its performance and allow you to make savings, without losing quality! Internet connection, computer equipment and other infrastructure: we provide everything you need.

Warm seat leasing is the right answer if you want to start outsourcing your operations directly without worrying about recruiting labour or purchasing furniture and equipment.

The advantages of this business solution:

  • Benefit from the physical infrastructure of our call centre (telephone lines, headsets, computers, human resources) ;
  • The client company has direct control of human resources (hires, working conditions, schedules, etc.) ;
  • Workforce compensation management is done in partnership with our company.

Cold seat leasing

Unlike warm seat leasing, cold seat leasing is renting empty premises in terms of human capital, but equipped with all the necessary equipment for you to operate. The sponsoring company chooses its employees and manages its operations itself, independently of ProContact.

The advantages of this business solution:

  • It is relevant if you want to take advantage of infrastructural and material resources;
  • It is useful if you want to establish your own offshore strategies or structures;
  • It involves lower costs than in many Western countries.

How to set up seat leasing?

What are your needs, the resources available and your expectations? This question is crucial, because it will allow you to write a specification sheet. This document should clearly indicate:

  • The number of positions you will need;
  • The desired equipment for these positions;
  • Additional needs;
  • The number of human capital required;
  • The title of each employee;
  • The role of each employee;
  • The remuneration of each employee

ProContact assists you in the drafting of a balanced specification sheet. Our experience has allowed us to set up competitive and rational tariffs.

Why choose ProContact for seat leasing?

The presentation of our contact centre tells you everything: “At ProContact, we have the best tools and a team of specially trained advisors to guarantee a quality partnership with real results!

Indeed, by bringing together all the services on a single platform, a contact centre allows you to benefit from a global and sharp expertise on all the trades essential to the development of your company and which are not part of your “core business”. Our contact centre increases your opportunities for development and expansion tenfold’

If you are looking for a strategic and perfect destination for seat leasing, we meet your needs: modern infrastructure, qualified, educated, trained and multilingual agents, fast internet connection and advantageous taxation, among other factors.

Give your company an international scale thanks to seat leasing with ProContact and have equipped premises before your arrival.

Seat leasing with ProContact!

Whether you need to rent equipped premises and a workforce ready to work or you want to have equipped premises only, seat leasing is undoubtedly the most economical business solution in this time of uncertainty. Be agile by turning to an experienced contact centre, known for its strength and transparency.

ProContact is more than a contact centre. Thanks to trained, qualified, handpicked and multilingual agents, we enable companies that choose us to gain credibility and above all to satisfy their customers. To learn more about our services and for a quality partnership, click on our contact form, send us an e-mail or call us at (+33) 1 77 75 04 50.

Yajna Ramburn Teeluck

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Yajna Ramburn Teeluck has more than 10 years of hands-on experience in the finance sector. Her expertise includes general Accounting, Internal Audit and Forensic Accounting. She started her career at ENL Ltd before moving to KPMG, one of the Big Four and spent a short period of time at Juristax, in the Global Business Environment. The time spent across different sectors of the Mauritian economy has equipped her with a sound set of technical and soft skills which made her an astute finance professional. She has a keen eye for details, very organized, focused and very much results driven. Yajna is currently the Chief Financial Officer of Pro Contact Ltd and also serves as Director of a newly founded subsidiary, Pro Contact Professional Services (PPSL).

PPSL aims at assisting clients by helping them to do business in Mauritius. The services include:

  • Incorporate of your company, we do your work permit application
  • Co work in our offices found in Ebene, the Cybercity of Mauritius
  • Learn about the premium visa scheme, take the advantage of working in a COVID free zone
  • Acquiring property in Mauritius
  • Retire in Mauritius, we do the formalities for your residency permit
  • Accounting, & company secretarial services
  • Financial advice
  • Help you set up your business in Rodrigues so as to benefit various advantages

Benefits of doing business in Mauritius:

  • 100% Foreign Ownership allowed and no minimum capital
  • 15% Corporate tax rate
  • 15% Personal Income tax rate
  • 15% VAT (refundable)
  • Tax free dividends
  • No Capital Gains Tax
  • No Withholding tax on dividend / interest
  • No share transfer tax
  • No estate duty, inheritance or wealth tax
  • Exemption from Customs Duty & VAT on equipment
  • Free repatriation of profits, dividends, and capital
  • Refund of at least 70% on training costs and innovative training programs

Yajna RamburnTeeluck

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Yajna RamburnTeeluck has more than 10 years of hands-on experience in the finance sector. Her expertise includes general Accounting, Internal Audit and Forensic Accounting. She started her career at ENL Ltd before moving to KPMG, one of the Big Four and spent a short period of time at Juristax, in the Global Business Environment. The time spent across different sectors of the Mauritian economy has equipped her with a sound set of technical and soft skills which made her an astute finance professional. She has a keen eye for details, very organized, focused and very much results driven. Yajna is currently the Chief Financial Officer of Pro Contact Ltd and also serves as Director of a newly founded subsidiary, Pro Contact Professional Services (PPSL).

PPSL aims at assisting clients by helping them to do business in Mauritius. The services include:

  • Incorporate of your company, we do your work permit application
  • Co work in our offices found in Ebene, the Cybercity of Mauritius
  • Learn about the premium visa scheme, take the advantage of working in a COVID free zone
  • Acquiring property in Mauritius
  • Retire in Mauritius, we do the formalities for your residency permit
  • Accounting, & company secretarial services
  • Financial advice
  • Help you set up your business in Rodrigues so as to benefit various advantages

Benefits of doing business in Mauritius:

  • 100% Foreign Ownership allowed and no minimum capital
  • 15% Corporate tax rate
  • 15% Personal Income tax rate
  • 15% VAT (refundable)
  • Tax free dividends
  • No Capital Gains Tax
  • No Withholding tax on dividend / interest
  • No share transfer tax
  • No estate duty, inheritance or wealth tax
  • Exemption from Customs Duty & VAT on equipment
  • Free repatriation of profits, dividends, and capital
  • Refund of at least 70% on training costs and innovative training programs

Five benefits of outsourcing during the Covid-19 pandemic

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No sector is spared! It is time to reinvent business strategies in order to set up processes and offers at a new pace. Today, companies must react and respond to new challenges in an unpredictable context. As such, day-to-day operations are taking place under the seal of innovation and adaptation. For some companies, it was necessary to close physical structures in order to maintain efficient financial operations. The Covid-19 pandemic has been particularly problematic for companies requiring B2B/ B2C prospecting, remote secretary services, customer relationship service with flexible schedules, satisfaction surveys, prospecting, loyalty, etc. If you wish to continue to expand and satisfy your customers, outsourcing with ProContact is the best answer, especially considering the current economic context!

Why turn to outsourcing?

Outsourcing is a solution that can seem complicated to set up. With the right partner, this project can quickly materialise and above all give results that allow each actor to produce a solid and lasting outcome. Here are the advantages of outsourcing with ProContact:

To gain financial efficiency

Due to COVID-19, many countries have imposed more or less total containment as well as curfew hours. These restrictions have forced many companies that are deemed to be non-essential by the authorities to close their offices. Nonetheless, despite the decline in revenues and the slowdown in cash collection, business processes must continue. Outsourcing allows you to delegate at a lower cost all the tasks that will allow your company to continue operating while on your side, you can focus on innovation and your core business. Increase in efficiency by delegating time-consuming and resource-intensive tasks.

To gain agility

Small businesses are undoubtedly the biggest economic victims of the pandemic. How can they hope to survive in a competitive environment that is set to change after COVID-19? It is time to prepare for the economic recovery, which will undoubtedly be the scene of new opportunities.

For this, you must be ready to adapt, to position yourself optimally to cater to the rebound and economic growth. Be part of forward-thinking companies that are quick to adapt to join a context in which everything is done in the short term, but especially with reduced competition.

By being agile, you will be able to respond quickly and effectively to the changing demands to resume the path of growth and success. ProContact is a reliable outsourcing provider that will help you forge a solid agile exchange system, so you can take advantage of any economic opportunities that come your way.

To gain scalability

Outsourcing with an experienced supplier will give your business a high degree of scalability. ProContact has proven that outsourcing during the Covid-19 pandemic can help companies position themselves strategically and transparently in the market.

Established in the industry for almost 20 years, our call centre can provide you with additional expertise thanks to trained, bilingual and handpicked agents. Our know-how is key for your company to streamline its expertise, gain new market share and improve synergies.

Outsourcing to ProContact is the guarantee of diversifying the knowledge of your internal resources. Your company will be able to improve its positioning, especially in an environment that increasingly favours remote working.

For fast and state-of-the-art communication

Thanks to new technologies and digitalisation, the actors of the company can now consult one another without being in the same place. While face-to-face exchanges are of some importance in this period of lockdown and curfew, it must also be accepted that virtual meetings now have a concrete and sustainable role.

At ProContact, we have been dealing with companies located abroad since our beginnings, so we have all the necessary channels to communicate quickly and easily!

For additional protection of your data

ProContact has indisputable technical expertise in customer data protection. In the current context, fuelled by legal and business changes, your company must be able to comply with all changes and preserve the security of its data. Our expertise is the guarantee that your information and that of your customers will be completely protected.

We have all the necessary technology and knowledge to ensure that your mission runs in the best possible conditions. Our officers are trained on an ongoing basis so that every piece of information is recorded in full compliance with the established regulations and laws.

Contact us!

Many tasks take time and require experience and skills that you may not have in-house. In this Covid-19 period, be agile by signing a strong and transparent partnership with one of the outsourcing leaders in the Indian Ocean area.

ProContact is more than just a contact centre. Thanks to trained, qualified, handpicked and multilingual agents, we enable companies that choose us to gain credibility and above all to satisfy their customers. To learn more about our services and for a quality partnership, click on our contact form, send us an e-mail or call us on (+33) 1 77 75 04 50.

Entrepreneurs: increase your company’s profits through outsourcing!

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As an entrepreneur, you automatically have several roles to play. If you do multiple tasks head-on on a daily basis, this is probably not a good long-term strategy. Here’s why outsourcing is for you!

Loss of productivity, enemy of any entrepreneur

Indeed, over time, you will see a loss of productivity, including for complex and high-level tasks. Nonetheless, your business must continue to grow and for that, you have two options:

  • Slow and steady growth: a pattern in which you manage to deal with one task at a time.
  • Rapid growth; since you have decided to delegate some specialised and tedious tasks. Freer, you can focus on the core business of your company.

Rapid growth is not synonymous with rapid fall!

For any entrepreneur, the goal is to grow their business quickly and sustainably. This goal even surpasses the ability to manage multiple tasks at the same time!

In which case can you outsource?

Outsourcing is the best solution if your business needs to:

  • Access resources, skills and services not available internally ;
  • Increase its production ;
  • Reduce expenses to stay competitive or increase margins

Whether you have a tight budget, need a skill lacking in-house, or you and your teams are already overloaded, outsourcing is the most concrete and easy solution to set up!

How to make outsourcing profitable?

Of course, it should be borne in mind that outsourcing is not about delegating tasks in the hope that it will naturally increase your productivity or that you will increase your profitability overnight. Achieving these results requires a bit of work on your side.

A necessary outsourcing that adds value to your business and your customers

Start by taking stock of the tasks you want to outsource. The goal is that your decision can indeed become an added value. By delegating one or more services from your company, you need to be able to clearly see the difference in quality.

The next step is to ask yourself whether you can automate or simplify the tasks you want to outsource. In the second case, you will still be able to outsource while reducing the costs of the service.

The main benefits of outsourcing to boost your company’s profits

Reduction in wage spending: this is usually the main reason that convinces companies to take the plunge. Set up properly, outsourcing a worthwhile task can have a substantial and immediate impact on the company’s profits and increase its earnings.

Constant access to new skills: if you ask too much of your internal resources, they end up losing sight of their original mission. Outsourcing time-consuming tasks allows the company to focus on the skills it already masters to improve them. This is how it will be able to innovate in its field and increase the integrity of the brand!

 

Optimal workload: outsourcing saves time for the entrepreneur and its internal resources. The workload can thus be better distributed.

Risk reduction: outsourcing allows the company to reduce risks! For example, at ProContact, you will entrust your B2B/ B2C prospecting, remote secretary, customer relations, satisfaction surveys, human resources, etc. to agents who are trained, bilingual and flexible in terms of schedules.

How to maximize outsourcing efficiency?

Outsourcing can become a strategic advantage, a way to increase the company’s profits and revenues, provided you prepare it well. There are two things to remember in the first place:

  • Do not outsource a task because you do not want to support it.
  • If some tasks may seem tedious, underestimate their importance in your core business.

How can outsourcing benefit your business? Here are some criteria on which it will play a major role in terms of income and productivity:

Conversion Rate Optimisation (CRO): your outsourcing provider will take care of the entire process to quickly optimiSe the conversion of your website visitors. As a result, your sales and profits will increase!

Top customer service: a true showcase of the company, the customer service mission is to retain current customers. ProContact agents are trained to quickly understand our customers’ industry, as well as their products and services. They are, thus, able to provide clear and detailed answers to the questions raised by your customers.

ProContact, also A specialist in lead generation: this area falls into the same category as conversion rate optimiSation. Complex, technical, time-consuming and requiring real expertise, lead generation has a direct impact on the evolution of the company.

Content Marketing: content marketing is a fantastic tool to connect with your customers. This channel allows the company to establish its authority and credibility. If writing is not your strong point, count on ProContact. Our content marketers are trained to educate, inspire and generate leads.

Contact us!

Many tasks take time and require experience and skills that you may not have in-house. In this Covid-19 period, be agile by signing a strong and transparent partnership with one of the outsourcing leaders in the Indian Ocean area.

ProContact is more than just a contact centre. Thanks to trained, qualified, handpicked and multilingual agents, we enable companies that choose us to gain credibility and above all to satisfy their customers. To learn more about our services and for a quality partnership, click on our contact form, send us an e-mail or call us on (+33) 1 77 75 04 50.

7 benefits of outsourcing your payroll management service

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Why outsource a company’s payroll management? What are the benefits? Whether you are an employee of human resources or at the head of a company specialised in human resources, discover 9 advantages to entrust this task to ProContact!

Save time and productivity

Managing payroll within a company takes time. You have to scrupulously monitor the withholding of employer and salary contributions, new hires, dismissals, paid leave and new regulations. Frustration can quickly take over the serenity and core business of a human resources or accounting department.

Every year, several hundred hours are spent on payroll management while this time could be used to help the business develop.

With payroll outsourcing, your resources can focus on their core business and strategic tasks to improve business profits. Regardless of the number of employees in your company, payroll management requires a great deal of time and attention to detail.

Payroll management is not a task that starts at one time and stops at another time. For example, once the pay period has passed, you have to enter large amounts of data and check for input errors. These repetitive tasks reduce the time spent on work.

Reduce your costs

How much are your direct payroll processing costs? With outsourcing, you can significantly reduce this number without your management losing quality

Not sure about the direct costs for payroll management for your business? Let’s us do the math:

  • Determine the number of hours worked per employee for payroll (calculation of payroll in each period, printing of documents, transfers, maintenance of software and computer programs, training and support, monitoring of tax changes, etc.) rates/laws, preparation and payment of payroll taxes and returns, reports on new hires, etc.
  • Calculate the hourly rate spent for each employee for these tasks
  • Compare the amount obtained to the rate proposed by ProContact

Do not be surprised by the result! Internally, between the salaries of your employees and the benefits, the total amount can go up very quickly.

With payroll outsourcing, our agents are managed internally and seamlessly for your business.

Greater privacy

It may happen that within the company an HR employee shares the amount of a salary with another employee. In some cases, such a situation can quickly become problematic and a source of stress. When outsourcing payroll management, you can remove any possibility of leakage!

Avoid tax penalties and mistakes

The payment of wage and employer contributions requires a great deal of attention and greater rigour. Penalties for errors, omissions or late declarations can be very costly to a company.

Thanks to outsourcing, tax audits gain transparency and reduce the risks of recovery. At ProContact, our agents are trained and kept up to date on any tax changes that may occur. With the utmost rigour and in compliance with labour laws, our experts accompany you in the monitoring of the remuneration of your employees for a fair social policy adapted to the needs of your company. We can outsource the following missions:

  • Payroll management (with Payroll tool), transfers,
  • Social statements,
  • Support in the management of compensation.

Add a team of experts to your existing resources

Difficult to find time needed to research and study the constantly changing tax amendments? By outsourcing your company’s payroll management to ProContact, you can add previously unavailable expertise within your own resources.

Greater security

Payroll management requires utmost discretion and a high level of data security. Even if your business has trusted resources, there are always risks of data theft, identity theft, forgery, and more.

Take your internal payroll software for example: how secure is the payroll data on the company’s server or network?

At ProContact, we have the latest data security technologies!

Save on technology expenses

What budget to spend to update your payroll software? Outdated software can lead to serious errors in the calculation of contributions and other taxes, which can be serious for the company and its employees. Maintaining and updating your software has a cost that can be removed through outsourcing.

Contact us!

Many payroll management tasks take time and require experience and skills that you may not have in-house. In this Covid-19 period, be agile by signing a strong and transparent partnership with one of the outsourcing leaders in the Indian Ocean area.

ProContact is more than a contact centre. Thanks to trained, qualified, handpicked and multilingual agents, we enable the companies that choose us to maintain their efficiency. To learn more about our services and for a quality partnership, click on our contact form, send us an e-mail or call us on (+33) 1 77 75 04 50

As a company, outsourcing gives you many advantages during the Coronavirus pandemic!

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The whole world has been hit by the COVID-19 pandemic and on an economical level, most sectors are trying their best to stay afloat despite the many organisational and financial challenges. Outsourcing is the most appropriate solution to meet the needs of your customers and employees while remaining active in the market. Outsourcing did not wait for the pandemic to prove its efficiency. This external response has been specifically designed to allow customers to increase their internal productivity in the event of unexpected or immediate needs. Efficiency Gain and cost control: this is undoubtedly the winning formula for companies that want to continue to grow despite the current economic crisis.

Outsourcing: what exactly is it about?

Outsourcing is a practice during which a client company turns to another specialised company to take over certain functions or business activities. At ProContact, we take care of your human resources, your satisfaction surveys service to assess the quality of your offerings, your remote secretary service, teleprospecting and telemarketing. Let’s add to this a brand new Digital Service, which expands our range of offers. Some of our specialties are:

  • Inventory management;
  • Payroll ;
  • Recruitment;
  • Social media management;
  • Content creation;
  • Call centre ;
  • Website management ;
  • And others.

Why is outsourcing a reliable and serious solution? Today, as a modern company, you need to be flexible. You also need a workforce that can adapt to an ever-changing environment. This has never been truer than in recent months, as the COVID-19 pandemic has proven that having an agile workforce is essential.

How can outsourcing become an asset for your business during the Coronavirus pandemic ?

 

In a very general way, outsourcing is a tool. Well set-up and well used with a solid and transparent communication system, it allows you to:

  • Increase efficiency and control costs,
  • Simplify some processes that are too cumbersome to move the business forward,
  • Focus on the core business,
  • Reduce the time and costs associated with recruiting, integrating and training the workforce

Despite the current economic situation, the business climate is suffering from a serious slowdown. Nevertheless, companies must ensure business continuity: every expense must be carefully considered.

Outsourcing allows companies that choose this solution to achieve all of their goals thanks to, for example, the flexibility of the workforce, which is impossible to attain internally.

Your partnership with ProContact will allow you to focus on your core business, free up time for the key people in your organisation, increase your productivity, and thus, your profitability. Let’s add that outsourcing is an effective way to add a range of new skills to those you have, not to mention that it involves fast execution times.

Five advantages of outsourcing

Here is a list of the 5 benefits that your company can enjoy by outsourcing one or more services to ProContact:

Continuity: the current health and economic context has contributed to the decrease in your company’s income. Still, your critical business processes need to be maintained. Relationship with customers, searching of prospects, conversion, recruitment, payroll, etc. outsourcing is the answer to these needs and at a lower cost.

Strategic planning and growth: Covid-19 has also affected the global economy, so much so that the competitive landscape has had to change its face. It is important, however, to have a vision of the coming years, with a strong economic recovery, of great opportunities for companies that have given themselves the means to adapt. With a trusted outsourcing partner, give your business the ability to focus on its future growth strategy, based on the economic recovery. As a service provider, we take care of the reporting and the development of your project, so that you have the time necessary to restore your internal structure.

Scalability: outsourcing is undoubtedly the most concrete path to scalability. By choosing a partner with an already established reputation, you will have new skills without having to recruit talent. Our agents are trained and multilingual!

Technology: whether it is the communication aspect or to take charge of your project, ProContact has all the technologies needed to meet your needs. Even if we are located outside your borders, we master videoconferencing software such as Zoom, Teams or Skype, to adapt to your own tools.

Technical Expertise: at ProContact, we have technical expertise that has allowed us to build a solid reputation in the area. Count on our agents to take charge of your project while you can focus on your core business!

Contact us!

Many tasks take time and require experience and skills that you may not have internally. Within this Covid-19 context, be agile by signing a strong and transparent partnership with one of the leaders in outsourcing in the Indian Ocean.

ProContact is more than a contact centre. Thanks to trained, qualified, handpicked and multilingual agents, we allow companies that choose us to gain credibility and above all to satisfy their customers. To learn more about our services and for a quality partnership, click on our contact form, send us an email or call us on (+33) 1 77 75 04 50

Outsourcing: what are the best practices for a successful collaboration?

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Contrary to what one might believe, the aim of outsourcing is not to rid the client company of a service or a task. It is actually a partnership, a close collaboration in which the client can increasingly benefit from the appropriate procedures needed for the management of agents made available by his provider. Thus, this point is essential for a strong, sustained and transparent collaboration for both parties.

Important steps that must be followed for a successful partnership during an outsourcing

Communication methods

Identification of communication methods, preferences and procedures: as a client, you must clearly define your expectations when it comes to communication. This must be done even before signing your outsourcing contract. When you audit the various call centres, ask your interlocutors about the following:

  • Their preferred communication method (e-mail, telephone, conference, etc.). Take the opportunity elaborate on your own communication tools and to find a consensus with your partner if there are too many differences!
  • Frequency of meetings to plan and develop strategies;
  • The frequency of meetings for performance evaluation;
  • Schedule updates on the progress of your project;
  • Define deadlines (from the beginning, as you go, flexibility, etc.)

Rely on a provider inclined to communicate often because of two main reasons:

  • Better productivity for you and your team;
  • A sense of concrete involvement for each party.

Let us add to this that open communication must also have limits, for each party.

Establishing benchmarks and measures

It goes without saying that when you take the services of an outsourcing company, you expect results. Whether it’s long-term global goals or short-term benchmarks, you will have goals and expect results. It is therefore crucial to establish benchmarks and measures all throughout the partnership. Ask your potential suppliers about the following:

  • Their value proposition, i.e. what exactly are they addressing?
  • What elements will they analyse as part of your project?
  • What will be the reference data?
  • How will indicators of achievement be determined?
  • What are the external parameters to consider?
  • What response from you must be taken into account by the service provider?
  • What data do you need to provide to complete each reporting?
  • What reporting systems are used?
  • What will be the levels of access to your company’s data communication systems and to that dedicated to the outsourced service?

Reporting methods

How will your supplier send you the reports? Here again, the organisation is important, well before the signing of the contract. These are the following points that you need check:

  • Channels used to submit reports;
  • Frequency in presenting results;
  • The ability to customise reports for the client-base of the requesting company

These elements are essential because as a stakeholder you need to be able to fully trust your outsourcing partner. This depends on your goals, which can be compromised if you have to find some relevant information you need amidst too much data sent in bulk. Focus on key performance indicators (KPIs) and possible measures for improving your strategy.

Seamless collaboration from the inside out

As the client company, you need to ask yourself an essential question: How can you contribute to the evolution of your outsourcing provider’s agents?

At ProContact, we have all the equipment and technologies that you may need for the effective management of your human resources, your satisfaction survey service to assess the quality of your services, your remote secretary service, teleprospecting and telemarketing. In return, you can help us improve your project through contract details, brand materials, product descriptions, etc. Get a tailored service by being responsive through your comments or deliverables. Transparently share information, such as:

  • The types of secure information you’ll need ;
  • Details what are we allowed to disclose at vendors’ levels ;
  • The availability of secure methods for the transfer of sensitive information ;
  • Information that can be shared publicly, information that must remain confidential ;
  • Person appointed to issue various approvals
  • Systems or tools used to share projects and make comments (Google Docs, Dropbox, Adobe Creative Cloud, Microsoft OneDrive, etc.)

Outsourcing is the best answer for companies that lack the time and resources to achieve their ultimate goal: satisfy their own customers! It is therefore important to take the necessary time to lay down the essential elements such as the communication methods.

Transform your outsourcing project into a strong and sustainable partnership!

Successful outsourcing is actually the result of a seamless and transparent collaboration between the internal team and the outsourced team. The lack of communication, goals and measures that are understandable and enforceable by all is a point that is vital to clarify before signing.

ProContact is more than a contact centre. Thanks to trained, qualified, handpicked and multilingual agents with a great sense of persuasion, we allow companies that choose us to transform their project. Do not invest too large sums into the recruitment of talents, we are here for you! Click on our contact form, send us an email or call us on (+33) 1 77 75 04 50.

Economic crisis: outsourcing is the best strategy for companies!

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In this period of economic volatility, it is vital for companies to reduce their expenses and maximise on profitability. Outsourcing is the best response to provide some respite to an internal organisation that is facing severe competition now more than ever. This respite then becomes effective and relevant.

Outsourcing with ProContact, a dynamic and long-term strategy

As a BPO specialist, ProContact meets a wide range of needs. Today, you can count on our call centre to take care of services that may slow your development:

  • B2B / B2C prospecting;
  • Remote secretary services;
  • Customer relationship;
  • CRM tool and CRM software;
  • Satisfaction surveys;
  • Human resources.

The real value of outsourcing

The pandemic has allowed specialists to renew their perspective on outsourcing. Indeed, many economists around the world have expressed their vision of outsourcing, which can quickly turn into a strategic decision provided the company sets up a legitimate selection process. This process must take into consideration, among other things:

  • Current business needs;
  • Its development objectives;
  • Its ability to integrate this solution into your organisation;
  • Its projects;

An opportunity to expand the business market

What if outsourcing allowed your company to expand its market, thus accelerating its development despite the economic crisis? Take the example of LEGO, the construction toy giant. If the company had not made the decision to outsource part of its production, would the brand still occupy its current place? We cannot be sure about it!

How to leverage outsourcing?

As a strategy, well-prepared outsourcing can quickly restore life into the company. Our tips to achieve this:

Consider outsourcing as a partnership

Yes, outsourcing is a partnership, much more than a cost-cutting solution. It is synonymous with teamwork, collaboration and cooperation. At ProContact, each partnership is based on the wish to participate in the growth of each client and on the sharing of common values. These two values are even stronger now in the face of the fluctuating economy. With outsourcing, not only will you reduce your costs, but you will have an additional way to prevent any risk.

Assess your needs, then select reliable providers

Outsourcing is a strategy, so it should not be taken lightly. Ask yourself the following questions to understand your business needs:

  • Why does the company need to outsource?
  • Do I have all the skills in-house to perform all the necessary tasks?
  • What services can my company outsource?
  • Does this threaten jobs in-house?
  • Can deleted positions be taken over by my outsourcing provider?

By determining the actual needs of your business, you will be able to narrow down the list of potential providers. They will then need to be assessed based on their ability to fill the gaps within your organisation.

The scope and purpose of the partnership with your provider

For a sustainable and long-lasting partnership, you need to determine the scope and purpose of the partnership that you are going to sign with your provider. For this, set up a schedule, whether it is a short-term or long-term contract. This action will identify the scope and limitations of your outsourcing project.

The importance of clear and consistent communication

In no case should communication be taken lightly. For a long-term collaboration, it must be clear, consistent and reliable. Be very clear, in black and white, about the channels used between the company and the provider, even before signing your contract!

Study the rates of each provider

If outsourcing is the most relevant solution to reduce costs, pay attention to the quality of the service! Again, it would be detrimental to bet on a provider with attractive prices, but with poor benefits. At ProContact, we provide you with state-of-the-art technology, trained agents and teams excited to help your business go further and outperform the competition. We give you access to tools and skills that are vital today to adapt to market developments!

Step-by-step outsourcing

If this is your first experience with outsourcing, ask for a trial period. This will allow you to gauge the relevance of your decision, but also the quality of service delivered by your provider.

Creating an enabling environment for partnership and exchange

At ProContact, we like to say that a partnership is an environment in its own right. It harbours an atmosphere conducive to exchanges and to engagement between the two sides. Both the provider and the client must set up an environment in which each actor can express his ideas and needs in the name of the progress of the project.

Contact us!

Skills, quality, efficiency, control, competitiveness, availability, flexibility, strategy…..; Yes, at first, outsourcing can feel like an intimidating project, but it will allow your company to maintain and improve its positioning in the current market. Entrusted to a reliable provider that is recognised for the quality of its services, your company will gain a partner that it can count on to develop and endure in a pandemic and strong competitive context.

ProContact is more than a call centre. Thanks to trained, qualified, handpicked and multilingual agents, we allow companies that choose us to gain agility, reduce their operating costs, which is important currently in the midst of an economic recession. To learn more about our services, for a quality partnership, click on our contact form, send us an email or call us on (+33) 1 77 75 04 50.

Let’s focus on the outsourcing your customer satisfaction surveys

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What would be a company without customers? Even more important, what would a company be without satisfied customers? A lot depend on the satisfaction factor: sustainability, development, the ability to innovate, to position itself solidly on the market and to face the competition, especially in today’s context, during the pandemic that we are going through. Since customers are unable to live their life the way they used to, they are even more concerned about getting a top-the-notch service or product.

As a company, you need to be able to do just about everything in order to prove to your customers that you are taking their demands and wishes into consideration. Don’t waste any more time with low-value tasks and delegate them! Outsource your satisfaction survey service to ProContact.

What are customer satisfaction surverys?

What is the real purpose of a customer satisfaction survey? This service is much more thorough and complex than it seems. Here are 7 good reasons to set it up within a company:

  • To listen to customer’s needs,
  • To understand sources of dissatisfaction,
  • Respond appropriately to customer’s demands,
  • Improve the company’s offer in the long term,
  • Facilitate internal decision-making,
  • To remain ahead of market developments with customer feedback, and to
  • Measure customer satisfaction.

The customer satisfaction survey to listen to what customers have to say

Customers love to be listened to! By giving them the chance to express their needs, the company collects essential data, which will be analysed to understand their needs precisely and above all to improve their experience in a constant way.

The customer satisfaction survey is even more useful when it comes to unhappy customers. The latter are listened since the company gives them the opportunity to express the reasons why they were not satisfied when contacting your brand. Here, the data collected will allow the firm to calibrate their marketing strategy and, especially their corporate strategy.

So why outsourcing? Simply to offer professional agents trained for this type of interaction. The agents of our customer relationship centre master all the methods that will encourage your clients, satisfied or not, to open up and establish a relevant dialogue, thus feeding more data to your databases.

The importance of understanding sources of dissatisfaction

Customer satisfaction is a major issue. Without it, the company loses money and quickly gets lost in an inadequate strategy. The satisfaction survey, therefore, becomes an essential and reliable tool that will allow the main interested parties to express themselves with authenticity. To obtain this authenticity, our call centre will assist you in developing direct and relevant questions.

Thanks to the information provided by your dissatisfied customers, your company will be able to improve and adapt its offerings sustainably.

Customers’ needs

Having for goal converting disgruntled customers into satisfied customers, outsourcing will allow you to delegate three key steps in your strategy:

  • Listening: a quality that every employee does not naturally possess,
  • The ability to detect marketing points to exploit,
  • Providing a concrete response to dissatisfied customers

Again, listening becomes the central pillar of your company’s relationship with its customers! Our agents are handpicked and selected according to their ability to listen to and interact in a clear and serene way with their interlocutors.

Continuously improved offerings

It is a fact: a properly conducted satisfaction survey allows the company to innovate and to adapt its services or products according to the needs of customers. More authentic than market research, this practice must be implemented permanently in order to preserve the already acquired satisfaction and recover the lost one.

In concrete terms, a product or service quickly loses its attractiveness, as consumers are constantly looking for a better experience.

Facilitate internal decision-making

A company cannot allow its teams to fly without instruments. It is essential that they feel involved and mobilised thanks to concrete data, resulting from work carried out upstream. The satisfaction survey is the most appropriate tool to create an environment in which each internal resource will understand the purpose of its mission.

With the information that comes from the questions, each player in the company will be able to focus on creating a rewarding experience for the company and its customers.

This consumer-oriented approach has already proven itself, for example at Amazon or even Apple!

Remain ahead of market developments with customer feedback

Who else but the customer knows better about their own needs? The satisfaction survey is a form of active communication through which each interviewee will express his needs, even if these are not catered to yet by the company.

It is therefore the guarantee of being one step ahead of trends and behaviours. In this pandemic period, it is essential to consider every clue left by the client, in order to turn it into a satisfactory answer.

Measuring customer satisfaction

Last but not least, the customer satisfaction survey bears its name because it will allow to « take the temperature » of those who justify the existence of your company!

Each survey and each interviewee will come to feed an essential database, created in order to create a product or service that could be described as personalised.

Contact us!

The tasks listed above take time and require experience and skills that you may not have internally. If you have a marketing team, does it need additional resources so that it can finally focus on its core business?

ProContact is more than a contact centre. Thanks to trained, qualified, handpicked and multilingual agents, we allow companies that choose us to gain credibility and above all to satisfy their customers. To learn more about our services and for a quality partnership, click on our contact form, send us an email or call us on (+33) 1 77 75 04 50.