ProContact
Mauritius, Madagascar, Rodrigues: ProContact, your solution in the Indian Ocean !
A multilingual team of qualified, versatile and expert agents is entirely dedicated to customer satisfaction; yours, of course, but also that of your customers.
Indeed, our outsourcing solution Mauritius offers the same level of quality as inshore ones. Moreover, our mastery of technological resources, both in terms of CRM software and office equipment as well as control of production costs, allow us to offer remote services with a very competitive price/quality ratio.
18 years
of experience
400
centre operators
3 sites
multi-skill
Multi-skill, complementary and highly secure sites
In addition, with only 2 or 3 hours of time difference, our location in Madagascar is particularly suited to the French market. Similarly, the Rodrigues site makes it possible to to process even more secure operations, with possible redundancy on three sites.
Finally, we offer a partnership, based on respect and sharing of the same values.
Our teams are ready to take up new challenges for you, both in the fields of telemarketing, teleprospection, management of incoming calls but also to deal with outsourced tasks (HR, remote secretary and others) .
Would you like more information or a quote ?
Our values
Enthusiastic and unifying, while striving for excellence and unfailing loyalty are the qualities of our employees. These words have been written in ProContact’s DNA since its creation.
Indeed, these qualities allow us to offer you the best of ourselves humanly, while having the support of advanced technological means adaptable and optimized.
Our approach
- A highly qualified and positive team capable of ensuring tailor-made monitoring of each operation
- A demanding recruitment process
- A dense and continuous training on how to handle incoming & outgoing calls, marketing, webmarketing and other operations
- Motivating and humane managerial management, supervisors listening to employees and listening to you
- An independent quality department with a single goal: customer satisfaction
Our services
- A mastered customer relationship
- Optimized costs
- Outsourced services performed by experts
ProContact assesses the skills necessary to offer its customers a portfolio of services to precisely meet their needs and ensure the success of their operations.
