ProContact: a unique contact centre that places people and values at the heart of its corporate culture.
The values defined by ProContact are not, contrary to what is often practiced, just an additional note on the bulletin board. Especially since with us, they are taken into consideration on a daily basis, in Mauritius as in Madagascar! In the competitive context of Outsourcing, the corporate culture makes the difference and in the end, directly impacts on many variables (Attendance, Turnover, Quality …)
Initiated, first of all, by regular welfare committees, but also by several internal company committees (sport / communication / ecology), employee initiatives are manifold. First of all, they allow to animate the company but also to unite the teams. Consequently, they maintain an atmosphere that completely differentiates the company from others in the sector.
The development of ProContact has been due to the respect of values important to the company. Secondly, it is to its intransigence in terms of quality that ProContact owes its success. The latter is, beyond the “process” aspect, very linked to human resources. This is why ProContact attaches so much importance to it.
Employees are first meticulously recruited and then trained to fully adapt to the requirements of the company; to those of ProContact, but also to those they represent. Finally, they are also trained to master the language and to adapt to the environment that they address.
Above all, the company maintains a sustained “job” training program, also coupled with a constant assessment of the skills and achievements deployed at all levels.
Specific workshops are first set up to adapt to needs and, again, go beyond customer expectations by training real specialists. (Various examples: speech, telecom lexical field, French news)