The ProContact team
PROCONTACT IS, FIRST OF ALL MORE, THAN 18 YEARS OF EXPERIENCE IN ALL TYPES OF OPERATIONS
ProContact is also 400 Positions spread over 3 multi-skill, complementary and highly secure sites. A management team is at your service before anything else. It is made up of fully versatile and highly-qualified employees who are motivated for you to succeed
Then, an ultra selective recruitment based on the mastery of the language, professionalism and enthusiasm! A Call centre team must be operational without delay. Sustained initial and continuous training with little turnover implies an average seniority of employees of 4 and a half years.
The provision of “virtual ambassadors” who are totally dedicated to your operations and are essentially concerned with the image you wish to convey are put in place. Unparalleled expertise in outsourcing you’re and assistance in your projects are provided.
In short, you are guaranteed faultless quality!
ProContact is therefore:
Your future partner in the Indian Ocean!
Infrastructure – Security
The infrastructure is, first of all, based on the latest generation Dialogic-Vocalcom platforms which offers high level flexibility and reliability. The solutions used also allow advanced management of calls / processing.
They therefore offer all the functionality necessary for the activity of a general contact centre. Finally, Vocalcom is secured by a Vicidial solution that works permanently in the “cloud” and is capable of instantly resuming operations. The whole process being therefore completely secure.