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The ProContact team

PROCONTACT IS, FIRST OF ALL MORE, THAN 18 YEARS OF EXPERIENCE IN ALL TYPES OF OPERATIONS

ProContact is also 400 Positions spread over 3 multi-skill, complementary and highly secure sites. A management team is at your service before anything else. It is made up of fully versatile and highly-qualified employees who are motivated for you to succeed

Then, an ultra selective recruitment based on the mastery of the language, professionalism and enthusiasm! A Call centre team must be operational without delay. Sustained initial and continuous training with little turnover implies an average seniority of employees of 4 and a half years.

The provision of “virtual ambassadors” who are totally dedicated to your operations and are essentially concerned with the image you wish to convey are put in place. Unparalleled expertise in outsourcing you’re and assistance in your projects are provided.

In short, you are guaranteed faultless quality!

ProContact is  therefore:

Your future partner in the Indian Ocean!

Our Team

Infrastructure – Security

The infrastructure is, first of all, based on the latest generation Dialogic-Vocalcom platforms which offers high level flexibility and reliability. The solutions used also allow advanced management of calls / processing.

They therefore offer all the functionality necessary for the activity of a general contact center. Finally, Vocalcom is secured by a Vicidial solution that works permanently in the “cloud” and is capable of instantly resuming operations. The whole process being therefore completely secure.

The three ProContact sites also benefit from ultra modern and strategically located premises (Access – Fiber – Employment pool). In other words, they offer the best accommodation and security conditions in the two respective countries.

ProContact also has its own bay at Télé-House-Paris and doubles all the connections by operators using different technologies, in particular for telecoms. The equipment, up to the air conditioner in the server rooms, is therefore redundant and hosted in a highly secure environment. Finally, all of the sites are guarded, under remote surveillance and 24-hour fire alarm.

Complementary sites:

Mauritius, Madagascar and Rodrigues