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Outsource the customer relationship to better manage the performance of your business

Because customers are at the heart of your business success, it is essential to understand their expectations and needs to ensure the best possible experience. This requires flawless availability and responsiveness, quality speech and a sustained connection with customers across all media. The quality of your customer relations will depend on their loyalty and the increase of your turnover. At ProContact, we have the technical and human resources to enhance your customer portfolio and support you in the evolution of your business.

The benefits of outsourcing the customer relationship

By improving the experience of your customers, you increase their satisfaction to better retain them, attract new customers and naturally increase your turnover. But to set up this virtuous circle, a fine and comprehensive management of your customer relationship is essential.

Loyalty and the conquest of new customers

A service provider in charge of customer relations will not only seek to retain your current customers but will also set up solutions to find new customers:

Multichannel prospecting
Marketing studies
Lead Generation
Quotation Management
Taking orders,
Telesales in btob and / or btoc

And to retain your customers, a regular and multichannel contact allows them to offer a quality service that will improve your reputation and make them want to call your company again.

Better understanding of customers to improve their satisfaction

Thanks to our multichannel relational marketing tools (phoning, sms, mail, chat, social networks …) we establish close ties with your customers to help you get to know them better and allow you to make the best strategic and operational choices for your company .

Qualification of files and databases
Expectations detection: questionnaires, polls, telephone exchanges
Estimate of additional sales opportunities
Communication actions
Measure of customer satisfaction

Increase in your turnover

Beyond customer service, our call centre allows you to increase your sales by deploying an additional sales strategy (up-sale) or cross-selling. This goes through :

Better detection of commercial callback patterns,
Analysis and transformation of additional sales opportunities
The proposal for sales of complementary products or services

Why choose ProContact to outsource the customer relationship?

Guaranteeing the valuation of your client’s capital depends on the choice of a reliable and competent service provider, on which you can rely to focus on your core business and drive the performance of your business more efficiently.

You benefit from the expertise of a customer relations specialist

ProContact offers you to take charge of your customer relationship management as a specialist.

By having a global vision of the life cycle of your customers, we are able to better understand their expectations and put in place the best solutions to improve their satisfaction and increase your turnover.

We constantly support you in improving processes and tools to bring you the most advanced solutions on the market and adapted to your needs.

You benefit from the best CRM tools

ProContact uses the best GRC treatment tools such as Hermes.Net or Vocalcom. They can be used online (SaaS / cloud mode) thanks to the Software as a Service technology and provide a statistical set allowing a constant improvement of the quality, production and supervision ratios (contact management, sales management, management table). board, document management, reporting, analysis and marketing action …).

You control your costs and gain in profitability

Customer relationship management is an often overlooked and sometimes unnecessarily expensive activity. By entrusting this service to a specialist and therefore by outsourcing this activity, the tools available to a contact centre, its know-how and its advice, allow you to totally optimize this management in order to transform a cost centre into a profit centre. It is therefore more of an investment than an expense because call centre support is often a lever to take new steps and change your business to another dimension.

You gain in flexibility

You can use our services on a long-term or temporary basis depending on whether you want to develop a sustainable partnership or deal with a specific workload.

In the same way, we take care of all or part of your GRC according to your expectations and your needs. We can thus at any time reduce or increase our volume of services according to the fluctuations of your activity.