ProContact has been established in Mauritius since 2001 where there are very favorable conditions for the establishment of call centres:
Mauritius offers a stable political environment, a steady and sustained economy as well as a stable and competitive currency.
With 2 or 3 hours time difference, its in a zone adapted to the French market and moreover its culture is oriented towards France and impregnated with the sense of service and satisfaction.
Mauritius has a workforce that’s available and additionally highly qualified. This gives room to a broad platform on an international threshold since the majority of the population is bilingual (French English).
In Madagascar since August 2015, a complementary destination, ProContact continues its development:
Since the beginning of 2010, Madagascar has experienced a steady and sustained economy. The time zone is even more adapted to the French market (1 hour or 2 hours of difference)
It is an island with a strong influence of French culture and a pool of highly qualified staff. The establishement of a second location in Madagascar in 2015 is a real opportunity to allow more intensive development of its operations without compromising on quality.