“You are never better served than by yourself” … The decision to outsource some tasks previously taken care of internally in the company is not easy. This project requires a budget, but also another factor that one does not necessarily think about, for example, when one is an entrepreneur: the willingness to ask for help and delegate. However, a successful company cannot expand alone. Here are the signs that it’s time to turn to outsourcing.
When your stress level very high and begins to impact productivity
If the tension is at its peak in the office, anger quickly appears at the slightest annoyance, if you constantly think about work while you are with family or friends, the level of stress has exceeded the acceptable limit.
If stress is a ‘normal’ thing for the entrepreneur, this sensation should not turn into mental and physical exhaustion, because the consequences can be more serious: the famous burnout. Productivity is affected; motivation is reduced.
Outsourcing to a specialist is the simplest and cheapest solution available to you. At ProContact, we take care of your human resource services, your satisfaction survey solution to assess the quality of your services, your remote secretary service, teleprospection and telemarketing. Let’s add to this a brand new Digital Service, which expands our range of offers. Among our specialties are:
- Inventory management;
- Recruitment ;
- Social media management;
- Content creation;
- Call centre;
- Website management;
- And others.
When the quality of your customer service falls
Customer service is undoubtedly the backbone of a successful business, because it is by nurturing the satisfaction of your customers that your business operates; that it has the information necessary to innovate, and so to face the competition.
If you lack the time to give your customers enough time and attention, it will be impossible to grow this population by integrating prospects. A customer who feels abandoned will have no regrets about going to the competition.
At ProContact, we have all the human and technological resources that will enable your company to put customers back at the heart of its success. Our agents are trained to understand their expectations and needs and ensure the best possible customer experience.
When the essential, but repetitive, tasks put you at the edge of your skin
Some repetitive tasks can end up playing with your nerves. If you no longer find the motivation to take them in hand, count on other people to take over
- Outbound calls, tele-prospection, potential customer searches
- Call handling
- Traffic creation
- After-Sales Outsourcing
- Incoming calls
- Optimised customer database qualification through our CRM
- Data entry
- Routing emailing
- KPIs management, dashboard establishments and performance analysis, customer engagement analysis,
- Satisfaction survey, customer satisfaction analysis,
- Web moderation (websites, social networks),
- Calendar management,
- Appointment confirmation,
This is a very small part of the offers provided by our call centre!
When your company’s sales stagnate
There are many factors that can cause your sales to stagnate, if not decrease. However, this phenomenon is most often due to insufficient labour or time management.
If you are a solo entrepreneur, time is a valuable resource, which often runs out when it comes to satisfying your customers’ demands. Let’s add to this the fact that there is also a lack of time for the acquisition and retention of new customers.
When you can no longer innovate
A successful company needs to grow and come up with new ideas and innovative products. As an entrepreneur, there is no shortage of ideas, but then again, if time runs out, you will stagnate.
When your business lacks skills
You and your employees cannot master everything. If a specific skill is missing, outsourcing plays into your favour at a lower cost. Flexible, this solution can be either temporary or long-term, depending on the needs of your business.
When you forget to perform certain tasks
Among the signs that do not deceive: forgetting to perform certain tasks. The consequences can be severe if your customers feel abandoned. Outsourcing allows you to delegate tasks that can quickly disrupt the smooth operation of your internal organization.
When you can no longer balance your personal and professional life
If your professional life takes over the personal one, it’s time to review your organisation. Outsourcing allows you to free up a few precious hours per week, which will allow you to balance your daily life at work, at home or with those around you.
Being an entrepreneur is an act of balance that is sometimes difficult to execute. If you find that your business has been losing efficiency lately, that your customers are starting to express some dissatisfaction, do not wait until it is too late. In this Covid-19 period, be agile by signing a strong and transparent partnership with one of the outsourcing leaders in the Indian Ocean.
ProContact is more than a contact centre. Thanks to trained, qualified, handpicked and multilingual agents, we allow companies that choose us to maintain their credibility and above all to satisfy their customers. To learn more about our services and for a quality partnership, click on our contact form, send us an e-mail or call us on (+33) 1 77 75 04 50.