Outsourcing your human resources : what are the benefits?

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Outsourcing consists of delegating to a specialised service provider one or more low-value-added tasks previously performed by internal employees in the company. The objectives of such a strategy are manifold, as are the benefits. Many types of non-critical and confidential tasks can thus be outsourced, and Human Resources are one of them.

Why do many companies choose to outsource their human resource services?

A true business strategy, the outsourcing of human resources allows the company to streamline its operation on several aspects:

  • A better distribution and use of internal resources on the core business of the company;
  • Cost and time efficiency gains;
  • An HR strategy ahead of its time and offering better salary management;
  • The transformation of the internal HR department into a partner for the development and execution of the organisational strategy.

At ProContact, our Human Resources outsourcing offer is complete. It involves:

  • Pre-recruitment;
  • Administrative management of recruitment;
  • Integration management (organisation and monitoring of the trial period, discovery report…);
  • Personnel management: Job cards, annual interview follow-up documents, dismissal letter, employment contract…;
  • Social communication: social audit, elections of staff delegates, negotiations with the social partners, legal monitoring of social law…;
  • Safety and improvement of work: prevention and compliance actions, management of work-related risks…;
  • Training management;
  • Payroll management (with Payroll tool), transfers;
  • Social statements;
  • Support in the management of compensation.

These tasks are generally considered intensive, repetitive, but essential to the smooth functioning of the company. By entrusting them to a specialised outsourcing company with the necessary, skilled, trained workforce, the results usually exceed expectations in terms of costs and effort.

HR outsourcing is becoming more relevant and common

The outsourcing of human resources has been gaining momentum for a few years, responding quickly and easily to companies that want to:

  • Regain focus on their core business;
  • Achieve cost savings; in a direct or indirect way;
  • Help create a stable and cost-effective operating platform;
  • Transfer the general attention of the company to the achievement of business objectives;
  • Digitise itself;
  • Ensure compliance with legal, regulatory and human resources best practices;
  • Transfer of risk and responsibility for people management issues to a specialist.

The pillars of HR outsourcing

In the context of human resources outsourcing, the strategy is based on 3 pillars:

  • Better management of personnel dedicated to human resources, a service that tends to show a generally very high turnover.
  • Standardisation of HR services.
  • Faster and more controlled digitalisation of the company’s HR services.

The benefits of outsourcing human resources

Outsourcing of human resources has a sufficiently wide range of benefits to prove its relevance and strategic aspect. Companies that have understood this for a long time are able to solidify their position in the competitive market.

The benefits in question:

  • Risk reduction and transfer;
  • Bringing new solutions and flexible costs (scalable up or down quickly);
  • Access to a more extensive pool of skills than is available locally;
  • A better concentration for the client company on its core business;
  • Elimination of non-operational distractions;
  • Access to industry best practices ;
  • Elimination of pressure for recruitment, management and motivation of resources dedicated to human resources management ;
  • The ability to evolve its internal resources ;
  • Increased employee engagement and energy in non-core areas;
  • The ability to produce at variable costs;
  • Reduced costs while achieving superior performance
  • An extension of the business network for the client company through that of its service provider;
  • Streamlining existing skills
  • Improved management and control over HR operations;
  • Improved risk management;
  • The inclusion of an external vision, often innovative;
  • Acquisition of skills and technologies at competitive costs;
  • Increased value of products and services, customer satisfaction and shareholder value;
  • Increased flexibility to respond quickly and effectively to economic challenges.

HR outsourcing with ProContact, a powerful business strategy!

Outsourcing your HR services to ProContact will allow you to generate significant savings compared to hiring a full-time qualified local workforce. You no longer need to invest in benefits, salary costs, workspace and training.

We put at your disposal trained and competent agents who master the subtleties related to French legislation. They are up-to-date on policy and regulatory changes.

By choosing outsourcing, this will create a complete documentation of all processes so that each stakeholder, inside and outside, can continue to operate the HR department of your company.

ProContact offers you a personalised service at times that correspond to those of your company.

Present in Mauritius for more than 18 years, ProContact has become a reference in the contact centre world. Today, the company uses state-of-the-art techniques in the field of outsourcing and offshore call centres (telephone call centres). Thanks to trained, qualified, handpicked and multilingual agents, we allow companies that choose us to maintain their credibility and above all to satisfy their customers. To learn more about our services and for a quality partnership, click on our contact form, send us an e-mail or call us on (+33) 1 77 75 04 50.

Nearshore, Onshore, Offshore: focus on different types of outsourcing

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More and more companies are choosing to outsource one or more tasks previously supported internally. Let’s take a closer look at the three main types of outsourcing and the advantages of each one of them.

Outsourcing, an increasingly widespread practice

In recent years, outsourcing has become a widespread business practice. Today, in the midst of a pandemic, it has gained enough traction to be naturally integrated into companies’ business strategy. By choosing outsourcing, these companies win on several levels:

  • Cost reduction;
  • Elimination of repetitive business processes ;
  • Cost sharing ;
  • A tangible development of the company’s activities;
  • A talent pool at your fingertips;
  • A refinement of the commercial orientation;
  • A highly competitive outsourcing market;
  • Risk sharing;
  • Better efficiency;
  • Scalable operations;
  • Products and services sold at more competitive prices;
  • Resumption of activity in case of loss of competitiveness;
  • A better focus on the core business of the company;
  • Opening to the global market.

The three main types of outsourcing

Today, companies can choose between three forms of outsourcing: Offshore, Nearshore and Onshore. What are their main advantages?

Offshore outsourcing

This form of outsourcing consists in hiring the services of a provider that is geographically distant. For example, ProContact has 500 Positions spread over 3 multi-skills, complementary and highly secure sites based in Mauritius, Madagascar and Rodrigues.

The reasons why customers chose ProContact :

Significant cost savings: Cost rationalization has become a necessity today coupled with constant innovation to meet the increasingly precise and pressing needs of customers.

More flexible working hours: Offshore outsourcing allows companies to extend their working hours. This approach can increase the execution speed and productivity for all your projects. In a competitive industry where every minute counts and/or the loss of time is a failure, ProContact offers optimised solutions and innovative services that are according to your expectations:

  • A time difference of + 2 hours in summer/ + 3 hours in winter;
  • Outsourcing Services: prospecting, back office, customer relations, etc.;
  • Digital Services: web and digital outsourcing ;
  • Business Solutions: seat leasing;
  • Professional Services: business incorporation, accounting …

Take all the chances by employing an experienced project manager who will take care of the organisation of tasks while maintaining communication between teams and meeting deadlines.

A pool of talent: the fact is indisputable, it is becoming increasingly difficult for western companies to find the workforce they need to carry out certain tasks. Indeed, the market suffers from a glaring lack of qualified profiles, the latter themselves being victims of the increase in educational costs. At ProContact, we have built the reputation of our call centre on several key criteria:

  • Friendliness, a welcoming personality and always-ready-to-advise, but also resistance to conflict situations are recognised qualities of Mauritians,
  • A very strong francophone culture,
  • English-speaking fluency,
  • A dynamic and graduate population (in partnership with the University of Mauritius and ‘l’Alliance française’),
  • Quality technical infrastructure (IT and telecom),

Nearshore outsourcing

Nearshore outsourcing consists of renting the services of a provider located in a neighbouring or border country. The service is delivered in the same time zone and in a similar cultural, historical and linguistic setting.

This form of outsourcing is aimed at companies looking for a solution for rapid productivity, but above all closer in terms of geography and meeting the following criteria:

  • Reduced costs, but similar quality;
  • Project management techniques similar to that of the company ;
  • Same time zone;
  • A perfect cultural understanding.

Onshore outsourcing

In contrast to offshore and nearshore, onshore outsourcing involves hiring the services of a provider located in the same country as the client company. This facilitates interactions between teams and coordination of workload. However, these are available at higher costs!

Onshore outsourcing addresses the following issues:

  • Protection of intellectual property;
  • Avoiding communication problems;
  • Easier search for labour;
  • A Wider network to choose the right provider.

Outsourcing, a decision that requires organiSation and reflection

Overall, outsourcing requires rigorous organisation. In order to become a competitive advantage for the company that chooses this strategy, it is also necessary to consider the challenges that must be met before and during the delivery. Some non-exhaustive examples:

  • Is the provider up to date in the technologies it uses to take charge of your project?
  • What means do you have, on both sides, to share information?
  • In case of results below expectations, how much could a change of provider cost?
  • What are the production control methods?
  • Which profiles will be chosen to constitute the team dedicated to the project of the client company?

Three aspects to analyse very closely before choosing a type of outsourcing

When it comes to deciding on the right type of outsourcing for your project, three aspects are to be analysed:

  • Costs to hire an in-house workforce versus an outsourced one;
  • The level of expertise necessary for the success of your project;
  • Your ability to be flexible to include an external team to the existing one.

ProContact, your offshore outsourcing partner!

Present in Mauritius for more than 18 years, ProContact has become a reference in the world contact centre. Today, the company uses state-of-the-art techniques in the field of outsourcing and offshore call centres (telephone call centres). Thanks to trained, qualified, handpicked and multilingual agents, we allow companies that choose us to maintain their credibility and above all to satisfy their customers. To learn more about our services and for a quality partnership, click on our contact form, send us an e-mail or call us on (+33) 1 77 75 04 50.

Outsourcing: signs that indicate that it’s time to turn to a specialist

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“You are never better served than by yourself” … The decision to outsource some tasks previously taken care of internally in the company is not easy. This project requires a budget, but also another factor that one does not necessarily think about, for example, when one is an entrepreneur: the willingness to ask for help and delegate. However, a successful company cannot expand alone. Here are the signs that it’s time to turn to outsourcing.

When your stress level very high and begins to impact productivity

If the tension is at its peak in the office, anger quickly appears at the slightest annoyance, if you constantly think about work while you are with family or friends, the level of stress has exceeded the acceptable limit.

If stress is a ‘normal’ thing for the entrepreneur, this sensation should not turn into mental and physical exhaustion, because the consequences can be more serious: the famous burnout. Productivity is affected; motivation is reduced.

Outsourcing to a specialist is the simplest and cheapest solution available to you. At ProContact, we take care of your human resource services, your satisfaction survey solution to assess the quality of your services, your remote secretary service, teleprospection and telemarketing. Let’s add to this a brand new Digital Service, which expands our range of offers. Among our specialties are:

  • Inventory management;
  • Payroll;
  • Recruitment ;
  • Social media management;
  • Content creation;
  • Call centre;
  • Website management;
  • And others.

When the quality of your customer service falls

Customer service is undoubtedly the backbone of a successful business, because it is by nurturing the satisfaction of your customers that your business operates; that it has the information necessary to innovate, and so to face the competition.

If you lack the time to give your customers enough time and attention, it will be impossible to grow this population by integrating prospects. A customer who feels abandoned will have no regrets about going to the competition.

At ProContact, we have all the human and technological resources that will enable your company to put customers back at the heart of its success. Our agents are trained to understand their expectations and needs and ensure the best possible customer experience.

When the essential, but repetitive, tasks put you at the edge of your skin

Some repetitive tasks can end up playing with your nerves. If you no longer find the motivation to take them in hand, count on other people to take over

  • Outbound calls, tele-prospection, potential customer searches
  • Call handling
  • Traffic creation
  • After-Sales Outsourcing
  • Incoming calls
  • Optimised customer database qualification through our CRM
  • Data entry
  • Routing emailing
  • KPIs management, dashboard establishments and performance analysis, customer engagement analysis,
  • Satisfaction survey, customer satisfaction analysis,
  • Web moderation (websites, social networks),
  • Calendar management,
  • Appointment confirmation,

This is a very small part of the offers provided by our call centre!

When your company’s sales stagnate

There are many factors that can cause your sales to stagnate, if not decrease. However, this phenomenon is most often due to insufficient labour or time management.

If you are a solo entrepreneur, time is a valuable resource, which often runs out when it comes to satisfying your customers’ demands. Let’s add to this the fact that there is also a lack of time for the acquisition and retention of new customers.

When you can no longer innovate

A successful company needs to grow and come up with new ideas and innovative products. As an entrepreneur, there is no shortage of ideas, but then again, if time runs out, you will stagnate.

When your business lacks skills

You and your employees cannot master everything. If a specific skill is missing, outsourcing plays into your favour at a lower cost. Flexible, this solution can be either temporary or long-term, depending on the needs of your business.

When you forget to perform certain tasks

Among the signs that do not deceive: forgetting to perform certain tasks. The consequences can be severe if your customers feel abandoned. Outsourcing allows you to delegate tasks that can quickly disrupt the smooth operation of your internal organization.

When you can no longer balance your personal and professional life

If your professional life takes over the personal one, it’s time to review your organisation. Outsourcing allows you to free up a few precious hours per week, which will allow you to balance your daily life at work, at home or with those around you.

Contact us!

Being an entrepreneur is an act of balance that is sometimes difficult to execute. If you find that your business has been losing efficiency lately, that your customers are starting to express some dissatisfaction, do not wait until it is too late. In this Covid-19 period, be agile by signing a strong and transparent partnership with one of the outsourcing leaders in the Indian Ocean.

ProContact is more than a contact centre. Thanks to trained, qualified, handpicked and multilingual agents, we allow companies that choose us to maintain their credibility and above all to satisfy their customers. To learn more about our services and for a quality partnership, click on our contact form, send us an e-mail or call us on (+33) 1 77 75 04 50.

Outsourcing: what are the main 2021 trends?

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The year 2020 is an unforgettable one which has gone by. With the onset of the Covid-19 pandemic, everything changed in the blink of an eye. Between fears, questions and an economic upheaval, uncertainty continues to reign even today, a year later, in 2021. While many sectors have plunged, outsourcing has managed to keep its head above water. Proactive before the pandemic with the implementation of continuity plans and reactive during the pandemic with remote working, outsourcing is not static and it continues to evolve; to adapt to the changes that occur. These are outlined in this article.

Remote working: a new norm adopted by the mass

According to a recent study, 44% of U.S. employees are now remote working, in comparison to only 17% before the global pandemic.

Many companies were caught off guard during the pandemic, but they were able to recover quickly by adopting the famous remote working. This option was previously considered a perk; a “gift from the boss” intended only for a certain category of employees. Today, remote working has evolved to become a new standard, to such an extent that it has become applicable in the world of outsourcing.

Specialist in remote delivery, outsourcing already had all the tools and processes necessary to set up remote working. So, we can say that remote working is nothing new for this sector. At ProContact, agents are equipped to work from home, without impacting our customers’ production and goals. More than a call centre, we have become the leaders of our sector in this area of the planet thanks to our spirit of innovation and our ability to adapt without losing on quality.

The inclusion of robotic process automation

Since outsourcing is intended to help its customers grow and gain power, technology is part of its DNA. It is therefore not surprising to know that it has already included automation in the processing of certain tasks. In fact, according to a prediction by the specialist “The Grand View Research”, the global market for robotic process automation will grow by 40.6% between 2020 and 2027.

Automation of robotic processes is far from just a dream, because included in the BPO sector, it enables the completion of multiple and repetitive tasks with the greatest efficiency and accuracy, without threatening employment, while increasing productivity and profit.

Cloud computing

Outsourcing in the broadest sense now implies Cloud Computing. Let us note that this technology is described in the following way by Wikipedia: Cloud Computing refers to the access to computer services (servers, storage, networking, software) via the Internet (the “cloud”) from a provider.

For its part, Microsoft Azure describes this technology as providing IT services, i.e. hosting, storage, databases, networking, software, analytics and intelligence, in a dematerialised way. Here, the internet replaces the physical elements. Cloud computing reduces operating costs while making access to data and resources faster in a secure, fast and efficient environment.

 

Social media services

Companies can no longer move forward without social media. True commercial tools, they concern all sectors without exception. Outsourcing companies have wasted no time in including social media-related services in their offerings.

ProContact has also developed a Digital Service specifically designed to meet the virtual needs of its customers. With our trained agents, you will be able to take advantage of the power of efficient social media management and multi-channel communications. Today, consumers spend a lot of time on social networks and prefer to interact with their brands through online platforms.

An omnichannel customer experience

This marketing strategy which consists in implementing, at the same time, all the digital and physical contact channels that the company has is called ‘omnichannel’. The data collected will allow you to analyse the customer experience in all possible ways in order to personalise offers. Thanks to the multiplicity of channels, the user will be able to continue his experience with the brand without interruption, in complete transparency, even if he switches from one channel to another.

In the current pandemic context, companies have everything to gain in putting every chance on their side by adding this tool to their business strategy. To achieve this, it is essential to have a specialist who has all the necessary tools and resources.

Small businesses taking over

Another trend that should not to be overlooked: Start-ups and small businesses are no longer afraid to outsource their services to specialised providers. In the United States, an article published on Clutch, which specialises in ratings and reviews for B2B, revealed that 8 out of 10 small American companies, or 80 %, plan to outsource their business functions in 2021. What are the reasons mentioned? Outsourcing can help them increase efficiency and optimise their growth while preserving their budget.

ProContact supports you in the evolution of your company!

ProContact is more than a contact centre. Thanks to trained, qualified, handpicked and multilingual agents, we allow companies that choose us to be prepared for the future. To learn more about our services or for a quality partnership, click on our contact form, send us an e-mail or call us on (+33) 1 77 75 04 50.