It all started in the United States, where companies have been facing a labour shortage since 2021. According to experts, this shortage is the result of many, often interrelated, reasons. While this phenomenon is not expected to last, it can serve as a springboard for your business if you are considering outsourcing.
The Great Resignation: What is it?
According to Wikipedia, while from the 2000s until 2019, the resignation rate in the US had never exceeded 2.4% of workers per month, the Great Resignation began to gain enough momentum to create a lasting impression as from July 2020. Indeed, following the Covid-19 pandemic, 4.5 million Americans dissatisfied with their jobs or pay left their jobs, peaking in November 2021. The Food service and retail sectors are the most affected.
While the trend has gradually subsided, a McKinsey survey reveals that 40% of the 5,774 respondents are still quite likely to leave their jobs in the near future.
Labour shortages: what are the consequences for companies?
Without a workforce, a company cannot function; it cannot produce, satisfy its customers, grow and be profitable. This is exactly what is happening now with the Great Resignation: companies are seeing their workforce shrink more and more while finding it difficult to hire new employees!
In the West, talent pools are depleted to the point where it is difficult to find and convince qualified or specialised profiles. France is no exception, as shown by the official reports published by specialist organisations.
Outsourcing to bounce back from the Great Resignation
The Great Resignation is a phenomenon that is also spreading in Europe. But it does not have to be a fatality. Thanks to outsourcing, this movement can be muted while the company continues to produce and grow. Indeed, outsourcing is now a sound and reliable business strategy that will benefit companies that want to prepare for labour shortages in a rational way.
Achieve your profitability goals through outsourcing
When the number of employees gradually decreases, work falls behind or stops moving. How can a company grow if there is no one available to take on, for example, time-consuming but essential tasks? How can it generate revenue and profits if one link in its production chain is weakened? What’s more, as each employee leaves, so does the knowledge. The following problems then crops up: Time is of the essence, traditional recruitment is expensive, not to mention the time needed to train new recruits before they are operational.
At ProContact, we take care of the following for your company
- Telephone reception
- Remote secretary services
- Polls, surveys, satisfaction studies
- Remote marketing and prospecting (making appointments, prospecting, etc.)
- File classification
- Management and enrichment of databases
- Customer loyalty
- Technical assistance (hotline, webhelp, technical support)
- After-sales service, customer service
- B2B / B2C prospecting ;
- Customer relations ;
- CRM tool and software;
- Satisfaction surveys;
- Human resources;
- Digital outsourcing
Don’t worry about increasing contributions and salaries
Wages and social security contributions are increasing every year and it is difficult in the current context to offer higher wages, even more benefits, and to finance employee contributions. Candidates are now categorically refusing to join companies that are losing labour. With outsourcing, these aspects are managed by the service provider, who is in charge of his agents.
For the most complete coverage of your needs, count on ProContact’s digital service to meet your needs in:
- Maintenance / redesign of websites;
- E-commerce or social network management;
- File processing;
- Design & graphics;
- Or content creation.
Recruit a loyal workforce
Outsourcing guarantees the availability of the workforce. Indeed, any agent leaving the service provider is completely transparent for its clients, who can receive their services without worrying about anything
A workforce available in all circumstances
The pandemic has allowed the outsourcing sector to prove its great flexibility. Thus, many service providers, such as ProContact, were able to maintain their services despite the confinements, thanks to remote working.
A high value-added workforce
Today’s employees are looking for higher salary and benefits while working in a job that is not repetitive and tedious. Outsourcing allows companies to offer the first two benefits by taking over the said repetitive and tedious job. As a result, the company can guarantee a fulfilling working environment for its employees, in which they can truly focus on their core business.
Contact us for more information!
How can we at ProContact help you prepare your company for the Great Resignation? Outsourcing is our business, even in times of recession: count on us to help you plan and set your objectives and targets! At ProContact, we work closely with you to include this solution in your commercial strategy. We can offer you an unprecedented adaptation of your way of working thanks to the arrival of resources located elsewhere, without losing time, money or quality.
ProContact is more than a contact centre. Thanks to trained, qualified, hand-picked and multilingual agents, we enable companies that choose us to gain credibility and, above all, to satisfy their customers, regardless of the situation and in complete transparency.
Outsourcing has become a tangible and concrete business strategy for the development of the company. To find out more about our services or for a quality partnership, click on our contact form, send us an e-mail or call us on (+33) 1 77 75 04 50.