Outsourcing allows companies that use it to reduce costs, innovate and grow. With ProContact, discover an exclusive partnership, which help the brand release some of its burdens and add to its strength, weight and scale!
Outsourcing: what is it?
Outsourcing is a business practice that involves delegating certain tasks to a specialised company which is often located abroad, as is the case with ProContact. This solution allows the sponsoring company to save on hiring costs and above all to exploit its internal resources with more relevance and efficiency. Thousands of companies around the world have turned to outsourcing to reduce operational costs and to streamline operations while managing important processes.
The services offered by ProContact
At ProContact, we offer a wide range of outsourcing services. Some of them are:
- B2B/B2C Prospecting;
- Remote Secretary services;
- Customer relationship;
- GRC tool and CRM software;
- Satisfaction surveys;
- Human resources;
- And others.
We offer optimised solutions and innovative services that can be customised according to your expectations:
- Outsourcing Services: prospecting, back office, customer relations, etc.;
- Digital Services: web and digital outsourcing;
- Business Solutions: seat leasing;
- Professional Services: business incorporation, accounting, etc.
- Flawless follow-up;
- Powerful marketing tools;
- Attentive listening to your demands;
- Relational ease; and
- Continuous cost optimisation.
What are the benefits of outsourcing?
By choosing the right provider, your outsourcing will be an opportunity to enjoy a wide range of benefits. Some of them are:
- Better focus on essential tasks;
- Better focus on business growth;
- Costs reduction;
- Maintaining operational control;
- Greater flexibility;
- Ensuring continuity and risk management;
- Development and better use of internal human resources.
From freelancers. to SMEs, to large accounts, there is not just one standard type of profile that can benefit from the benefits of outsourcing. Whether it is growth, development or rationalisation of expenses, with ProContact, you can move in the right direction: that of a privileged place in the market to better face the competition.
A better focus on the core business of the company
During peak periods, a company’s back office operations tend to increase. However, it can be seen that this phenomenon is often accompanied by a poor distribution of internal human resources and an increase in costs at the expense of core activities that made your company successful in the first place.
Outsourcing important but redundant tasks will allow the company to refocus its internal resources on activities that will make it profitable without sacrificing on the quality or service offered.
Savings on costs
Which company does not complain about it: spending on the purchase of equipment or a move can be exorbitant. In many cases, outsourcing is the solution to circumvent this kind of problem, because these expenses becomes the responsibility of the provider.
Outsourcing also reduces hiring costs. These involve:
- Search for candidates;
- Integration, training, material, location;
- Mutual benefits, CE, restoration;
- Social charges;
- Expansion of management and HR teams.
Promoting business growth
Overhead is growing rapidly, but as a company, to grow, you need to satisfy your customers, innovate your business model while remaining competitive in the market. Outsourcing lets you save on these expenses, save on time, and increase efficiency of your business model.
Maintaining operational control
With the economic uncertainty that is prevalent across the world, the costs of operations are rising, slowing the evolution of departments that need to be reshaped. ProContact brings new skills to your business, thus, avoiding the need for restructuring.
Outsourcing allows companies to gain flexibility by adding additional resources when needed. For example, when it is difficult to find temporary staff to support the accounting department during tax periods, outsourcing allows for additional resources for a specified period and at a constant rate. Working with the same accounting firm or provider each time offers consistency and flexibility.
Ensuring continuity and risk management
When a company often needs to increase or decrease its workforce, this can create uncertainty and inconsistency within internal teams. Outsourcing provides continuity to the company while maintaining its workforce at the right level.
Development and better use of internal human resources
Some projects may require skills that you may not have in-house. Outsourcing can overcome this phenomenon by providing you with a skilled, trained and flexible workforce.
Many tasks take time and require experience and skills that you may not have in-house. In this Covid-19 period, be agile by signing a strong and transparent partnership with one of the outsourcing leaders in the Indian Ocean area.
ProContact is more than a contact centre. Thanks to trained, qualified, handpicked and multilingual agents, we enable companies that choose us to gain credibility and above all to satisfy their customers. To learn more about our services or for a quality partnership, click on our contact form, send us an e-mail or call us on (+33) 1 77 75 04 50.