As a company that wants to sell a product or service, your main goal, not to say the most vital one, is to constantly generate leads and to always offer an excellent customer service. You need to be able to deliver consistent messages about your brand and product to every customer, without exception, throughout the whole process: from awareness to purchase decision.
By respecting this process to the letter and by efficiently collecting and exploiting as much consumer data as possible, you will be able to create a solid, unified foundation. At the end of the chain, you get a dynamic and proactive customer service that maintains a transparent and effective relationship with each department, especially marketing, in order to reach as many customers as possible with repeatable results.
That is why outsourcing is undoubtedly the most appropriate and advantageous solution, especially if you manage to find the right supplier.
Outsourcing contributes to the growth and development capacity of small and large companies!
Outsourcing has many benefits, even more so this year in the face of rising costs due to the pandemic. A 2020 U.S. survey analysing a panel of chief marketing officers found that 97% of respondents saw a decline in in-person marketing engagement.
The same survey also found that the level of optimism among marketers had decreased, while revealing an increase in expenses related to customer experience. With the Covid-19 pandemic, any budget increase is unthinkable.
Outsourcing: a practical case
With ProContact, you will save on several factors. For example, by entrusting us with your marketing department, you can save on:
- Lead generation;
- Hiring media specialists;
- Media placement and distribution;
- List purchases;
- Campaign creation.
Outsourcing to our contact centre gives you the opportunity to free up capital and reduce labour costs. If you are still hesitating between hiring internally and outsourcing, just trust the numbers!
Outsourcing is the answer if you are looking for variable costs and if you want to use your capital more efficiently and devote it to innovation and development.
How does outsourcing work?
Outsourcing is a solution that allows a company to delegate specific services previously supported internally and at competitive prices. Benefit from a decrease in labour costs, on recruitment, training, paid leave, employer and salary contributions, reduction of incentives, etc.
How to choose the right BPO?
To find the right BPO for your business, a few criteria are to be considered. It is important to take the time to choose your outsourcing provider so that this transaction turns into a sustainable and successful partnership:
Team structure and business model: is your provider able to meet your company’s specific needs and objectives? Can it provide you with a team dedicated to tasks or data and strategies?
Reports: what solutions are used by the provider so that you can track the results and control the quality of the work? Have you developed appropriate KPIs and success criteria?
Lead quality: If you want to outsource your sales or marketing department, the quality of the leads generated is essential. What training and tools do your provider’s agents have to identify and connect with the target market?
Training and management: The outsourced team represents your business when interacting with potential customers. Does it have an up-to-date and continuous vocational training and good management skills?
Technical support: what kind of support system does the provider have? Has it already set up a good CRM and tracking system? Are the technologies it uses compatible with your internal processes, systems or resources?
ProContact, more than a contact center!
At ProContact, we offer you more than an outsourcing service:
- B2B / B2C Prospecting;
- Remote Secretary service;
- Customer relationship;
- GRC tool and CRM software;
- Satisfaction surveys;
- Human resources, and others.
We offer optimised solutions and innovative services according to your expectation :
- Outsourcing Services: prospecting, back office, customer relations, etc.;
- Digital Services: web and digital outsourcing;
- Business Solutions: seat leasing;
- Professional Services : business incorporation, accounting, etc.
- Impeccable follow-up;
- Powerful marketing tools;
- Attentive listening;
- Relational ease;
- Continuous cost optimisation
Take the time to define your vision so that it is customer-centric with our teams: we have all the human and technical resources to satisfy our current customers, generate leads and convert new customers at competitive rates.
Outsourcing is the perfect opportunity to free up capital and invest it in the development of your business!
Many tasks take time and require experience and skills that you may not have in-house. In this Covid-19 period, be agile by signing a strong and transparent partnership with one of the outsourcing leaders in the Indian Ocean area.
ProContact is more than a contact center. Thanks to trained, qualified, handpicked and multilingual agents, we enable companies that choose us to gain credibility and above all to satisfy their customers. To learn more about our services and for a quality partnership, click on our contact form, send us an e-mail or call us on (+33) 1 77 75 04 50.