In this period of economic volatility, it is vital for companies to reduce their expenses and maximise on profitability. Outsourcing is the best response to provide some respite to an internal organisation that is facing severe competition now more than ever. This respite then becomes effective and relevant.
Outsourcing with ProContact, a dynamic and long-term strategy
As a BPO specialist, ProContact meets a wide range of needs. Today, you can count on our call centre to take care of services that may slow your development:
- B2B / B2C prospecting;
- Remote secretary services;
- Customer relationship;
- CRM tool and CRM software;
- Satisfaction surveys;
- Human resources.
The real value of outsourcing
The pandemic has allowed specialists to renew their perspective on outsourcing. Indeed, many economists around the world have expressed their vision of outsourcing, which can quickly turn into a strategic decision provided the company sets up a legitimate selection process. This process must take into consideration, among other things:
- Current business needs;
- Its development objectives;
- Its ability to integrate this solution into your organisation;
- Its projects;
An opportunity to expand the business market
What if outsourcing allowed your company to expand its market, thus accelerating its development despite the economic crisis? Take the example of LEGO, the construction toy giant. If the company had not made the decision to outsource part of its production, would the brand still occupy its current place? We cannot be sure about it!
How to leverage outsourcing?
As a strategy, well-prepared outsourcing can quickly restore life into the company. Our tips to achieve this:
Consider outsourcing as a partnership
Yes, outsourcing is a partnership, much more than a cost-cutting solution. It is synonymous with teamwork, collaboration and cooperation. At ProContact, each partnership is based on the wish to participate in the growth of each client and on the sharing of common values. These two values are even stronger now in the face of the fluctuating economy. With outsourcing, not only will you reduce your costs, but you will have an additional way to prevent any risk.
Assess your needs, then select reliable providers
Outsourcing is a strategy, so it should not be taken lightly. Ask yourself the following questions to understand your business needs:
- Why does the company need to outsource?
- Do I have all the skills in-house to perform all the necessary tasks?
- What services can my company outsource?
- Does this threaten jobs in-house?
- Can deleted positions be taken over by my outsourcing provider?
By determining the actual needs of your business, you will be able to narrow down the list of potential providers. They will then need to be assessed based on their ability to fill the gaps within your organisation.
The scope and purpose of the partnership with your provider
For a sustainable and long-lasting partnership, you need to determine the scope and purpose of the partnership that you are going to sign with your provider. For this, set up a schedule, whether it is a short-term or long-term contract. This action will identify the scope and limitations of your outsourcing project.
The importance of clear and consistent communication
In no case should communication be taken lightly. For a long-term collaboration, it must be clear, consistent and reliable. Be very clear, in black and white, about the channels used between the company and the provider, even before signing your contract!
Study the rates of each provider
If outsourcing is the most relevant solution to reduce costs, pay attention to the quality of the service! Again, it would be detrimental to bet on a provider with attractive prices, but with poor benefits. At ProContact, we provide you with state-of-the-art technology, trained agents and teams excited to help your business go further and outperform the competition. We give you access to tools and skills that are vital today to adapt to market developments!
If this is your first experience with outsourcing, ask for a trial period. This will allow you to gauge the relevance of your decision, but also the quality of service delivered by your provider.
Creating an enabling environment for partnership and exchange
At ProContact, we like to say that a partnership is an environment in its own right. It harbours an atmosphere conducive to exchanges and to engagement between the two sides. Both the provider and the client must set up an environment in which each actor can express his ideas and needs in the name of the progress of the project.
Skills, quality, efficiency, control, competitiveness, availability, flexibility, strategy…..; Yes, at first, outsourcing can feel like an intimidating project, but it will allow your company to maintain and improve its positioning in the current market. Entrusted to a reliable provider that is recognised for the quality of its services, your company will gain a partner that it can count on to develop and endure in a pandemic and strong competitive context.
ProContact is more than a call centre. Thanks to trained, qualified, handpicked and multilingual agents, we allow companies that choose us to gain agility, reduce their operating costs, which is important currently in the midst of an economic recession. To learn more about our services, for a quality partnership, click on our contact form, send us an email or call us on (+33) 1 77 75 04 50.