As an entrepreneur, you automatically have several roles to play. If you do multiple tasks head-on on a daily basis, this is probably not a good long-term strategy. Here’s why outsourcing is for you!
Loss of productivity, enemy of any entrepreneur
Indeed, over time, you will see a loss of productivity, including for complex and high-level tasks. Nonetheless, your business must continue to grow and for that, you have two options:
- Slow and steady growth: a pattern in which you manage to deal with one task at a time.
- Rapid growth; since you have decided to delegate some specialised and tedious tasks. Freer, you can focus on the core business of your company.
Rapid growth is not synonymous with rapid fall!
For any entrepreneur, the goal is to grow their business quickly and sustainably. This goal even surpasses the ability to manage multiple tasks at the same time!
In which case can you outsource?
Outsourcing is the best solution if your business needs to:
- Access resources, skills and services not available internally ;
- Increase its production ;
- Reduce expenses to stay competitive or increase margins
Whether you have a tight budget, need a skill lacking in-house, or you and your teams are already overloaded, outsourcing is the most concrete and easy solution to set up!
How to make outsourcing profitable?
Of course, it should be borne in mind that outsourcing is not about delegating tasks in the hope that it will naturally increase your productivity or that you will increase your profitability overnight. Achieving these results requires a bit of work on your side.
A necessary outsourcing that adds value to your business and your customers
Start by taking stock of the tasks you want to outsource. The goal is that your decision can indeed become an added value. By delegating one or more services from your company, you need to be able to clearly see the difference in quality.
The next step is to ask yourself whether you can automate or simplify the tasks you want to outsource. In the second case, you will still be able to outsource while reducing the costs of the service.
The main benefits of outsourcing to boost your company’s profits
Reduction in wage spending: this is usually the main reason that convinces companies to take the plunge. Set up properly, outsourcing a worthwhile task can have a substantial and immediate impact on the company’s profits and increase its earnings.
Constant access to new skills: if you ask too much of your internal resources, they end up losing sight of their original mission. Outsourcing time-consuming tasks allows the company to focus on the skills it already masters to improve them. This is how it will be able to innovate in its field and increase the integrity of the brand!
Optimal workload: outsourcing saves time for the entrepreneur and its internal resources. The workload can thus be better distributed.
Risk reduction: outsourcing allows the company to reduce risks! For example, at ProContact, you will entrust your B2B/ B2C prospecting, remote secretary, customer relations, satisfaction surveys, human resources, etc. to agents who are trained, bilingual and flexible in terms of schedules.
How to maximize outsourcing efficiency?
Outsourcing can become a strategic advantage, a way to increase the company’s profits and revenues, provided you prepare it well. There are two things to remember in the first place:
- Do not outsource a task because you do not want to support it.
- If some tasks may seem tedious, underestimate their importance in your core business.
How can outsourcing benefit your business? Here are some criteria on which it will play a major role in terms of income and productivity:
Conversion Rate Optimisation (CRO): your outsourcing provider will take care of the entire process to quickly optimiSe the conversion of your website visitors. As a result, your sales and profits will increase!
Top customer service: a true showcase of the company, the customer service mission is to retain current customers. ProContact agents are trained to quickly understand our customers’ industry, as well as their products and services. They are, thus, able to provide clear and detailed answers to the questions raised by your customers.
ProContact, also A specialist in lead generation: this area falls into the same category as conversion rate optimiSation. Complex, technical, time-consuming and requiring real expertise, lead generation has a direct impact on the evolution of the company.
Content Marketing: content marketing is a fantastic tool to connect with your customers. This channel allows the company to establish its authority and credibility. If writing is not your strong point, count on ProContact. Our content marketers are trained to educate, inspire and generate leads.
Many tasks take time and require experience and skills that you may not have in-house. In this Covid-19 period, be agile by signing a strong and transparent partnership with one of the outsourcing leaders in the Indian Ocean area.
ProContact is more than just a contact centre. Thanks to trained, qualified, handpicked and multilingual agents, we enable companies that choose us to gain credibility and above all to satisfy their customers. To learn more about our services and for a quality partnership, click on our contact form, send us an e-mail or call us on (+33) 1 77 75 04 50.