The whole world has been hit by the COVID-19 pandemic and on an economical level, most sectors are trying their best to stay afloat despite the many organisational and financial challenges. Outsourcing is the most appropriate solution to meet the needs of your customers and employees while remaining active in the market. Outsourcing did not wait for the pandemic to prove its efficiency. This external response has been specifically designed to allow customers to increase their internal productivity in the event of unexpected or immediate needs. Efficiency Gain and cost control: this is undoubtedly the winning formula for companies that want to continue to grow despite the current economic crisis.
Outsourcing: what exactly is it about?
Outsourcing is a practice during which a client company turns to another specialised company to take over certain functions or business activities. At ProContact, we take care of your human resources, your satisfaction surveys service to assess the quality of your offerings, your remote secretary service, teleprospecting and telemarketing. Let’s add to this a brand new Digital Service, which expands our range of offers. Some of our specialties are:
- Inventory management;
- Payroll ;
- Social media management;
- Content creation;
- Call centre ;
- Website management ;
- And others.
Why is outsourcing a reliable and serious solution? Today, as a modern company, you need to be flexible. You also need a workforce that can adapt to an ever-changing environment. This has never been truer than in recent months, as the COVID-19 pandemic has proven that having an agile workforce is essential.
How can outsourcing become an asset for your business during the Coronavirus pandemic ?
In a very general way, outsourcing is a tool. Well set-up and well used with a solid and transparent communication system, it allows you to:
- Increase efficiency and control costs,
- Simplify some processes that are too cumbersome to move the business forward,
- Focus on the core business,
- Reduce the time and costs associated with recruiting, integrating and training the workforce
Despite the current economic situation, the business climate is suffering from a serious slowdown. Nevertheless, companies must ensure business continuity: every expense must be carefully considered.
Outsourcing allows companies that choose this solution to achieve all of their goals thanks to, for example, the flexibility of the workforce, which is impossible to attain internally.
Your partnership with ProContact will allow you to focus on your core business, free up time for the key people in your organisation, increase your productivity, and thus, your profitability. Let’s add that outsourcing is an effective way to add a range of new skills to those you have, not to mention that it involves fast execution times.
Five advantages of outsourcing
Here is a list of the 5 benefits that your company can enjoy by outsourcing one or more services to ProContact:
Continuity: the current health and economic context has contributed to the decrease in your company’s income. Still, your critical business processes need to be maintained. Relationship with customers, searching of prospects, conversion, recruitment, payroll, etc. outsourcing is the answer to these needs and at a lower cost.
Strategic planning and growth: Covid-19 has also affected the global economy, so much so that the competitive landscape has had to change its face. It is important, however, to have a vision of the coming years, with a strong economic recovery, of great opportunities for companies that have given themselves the means to adapt. With a trusted outsourcing partner, give your business the ability to focus on its future growth strategy, based on the economic recovery. As a service provider, we take care of the reporting and the development of your project, so that you have the time necessary to restore your internal structure.
Scalability: outsourcing is undoubtedly the most concrete path to scalability. By choosing a partner with an already established reputation, you will have new skills without having to recruit talent. Our agents are trained and multilingual!
Technology: whether it is the communication aspect or to take charge of your project, ProContact has all the technologies needed to meet your needs. Even if we are located outside your borders, we master videoconferencing software such as Zoom, Teams or Skype, to adapt to your own tools.
Technical Expertise: at ProContact, we have technical expertise that has allowed us to build a solid reputation in the area. Count on our agents to take charge of your project while you can focus on your core business!
Many tasks take time and require experience and skills that you may not have internally. Within this Covid-19 context, be agile by signing a strong and transparent partnership with one of the leaders in outsourcing in the Indian Ocean.
ProContact is more than a contact centre. Thanks to trained, qualified, handpicked and multilingual agents, we allow companies that choose us to gain credibility and above all to satisfy their customers. To learn more about our services and for a quality partnership, click on our contact form, send us an email or call us on (+33) 1 77 75 04 50