Human resource outsourcing is one of the most popular BPO markets, and for good reason: this practice offers numerous advantages. Indeed, small, medium and large companies are increasingly tending to delegate partial or total responsibility of their HR missions to an external service provider on a long-term basis. The goal for these companies is to outsource administrative tasks that are without added value, time-consuming, repetitive and non-strategic, because very often, these tasks prevent managers from focusing on their main objectives. Thus, among the most popular requests in this field are payroll management, recruitment, evaluation, administrative management of personnel, legal advice, training or even the implementation of an HRIS. Companies can enjoy several benefits because of this practice:
Human resource management is a task that takes a lot of time for companies. Indeed, it is a meticulous job that requires great attention in certain areas such as payroll or recruitment. Moreover, these HR missions are often not very profitable. Companies generally have all to gain when entrusting these tasks to an external professional in order to free up time and energy to refocus on their core business. At the same time, outsourcing will allow them to give their employees more important tasks, with a higher added value.
Savings on costs
HR outsourcing seduces many companies because of its economic advantages since it allows them to reduce certain costs. This is particularly true for recruitment expenses. It is estimated that on average, two employees affiliated with human resource management cost between 200,000 and 300,000 euros per year. Outsourcing helps to save money by reducing, for example, the cost of the training these employees. Just by delegating its recruitment processes internally, the company’s savings can vary between 30 to 60%.
A more qualitative job
Managing HR assignments requires certain skills. Delegating this function to professionals in the field is a good way for companies to obtain a quality work output. This expertise is even important for certain processes such as the management of employee payrolls, where the slightest error can have significant consequences for the company. Similarly, it is interesting for companies to outsource functions where the relative legal risks are major. Indeed, laws are constantly changing. For company managers, it is a real challenge to stay informed on the latest new rules in force and to be up to date on their application within the company.
HR outsourcing at ProContact
“When it comes to HR outsourcing, we mainly take care of payroll management”, advances Bénédicte Bathurst, the General Manager of ProContact. With regards to this, the company only works with Mauritian companies. “95% of our clients are from France and the overseas departments. But regarding this HR aspect of payroll management, we work essentially locally by intervening on behalf of Mauritian companies. This is not a choice that we have imposed on ourselves. We simply respond to the opportunities that are presented to us. For this particular project, we have many more requests in Mauritius than elsewhere” explains the director. ProContact also takes care of other tasks, more specifically, from the HR field.
“We also handle candidate sourcing, i.e. recruitment. This type of demand is exploding at the moment, particularly from French companies that are facing major recruitment problems in their country. For this type of mission, we can help them in two ways. Firstly, we can take care of the whole CV sorting part. Our job will be to sort out the CVs and target those that are potentially interesting for the company. Secondly, we can also take care of the interviews. For example, recently, we worked for an online temp agency where the objective was to manage the first job interviews. For this type of project, we will take into account the criteria that the company sends us and we will recruit the people who tick all the boxes to fill in the position. All the background work that we will carry out will allow the company to benefit from a reliable and qualitative recruitment service”, explains Bénédicte Bathurst.
HR outsourcing is not the only mission that ProContact specializes in. Indeed, the company is involved in a vast field of activity with various missions such as lead management, appointment setting, website and logo creation or customer support. To know more about the BPO requests treated by ProContact, please have a look at the full interview of Bénédicte Bathurst.
How can we at ProContact help you prepare your company for the Great Resignation? Outsourcing is our business, even in times of recession; count on us to help you plan, set your objectives and targets! At ProContact, we work closely with you to include this solution in your business strategy. We offer an immediate and unprecedented adaptation of your way of working thanks to the arrival of resources located elsewhere, without losing time, money or quality.
ProContact is more than a contact centre. Thanks to trained, qualified, hand-picked and multilingual agents, we enable the companies that choose us to gain credibility and above all to satisfy their customers, regardless of the situation and in complete transparency.
Outsourcing has become a tangible and concrete business strategy for the development of the company. To find out more about our services and for a quality partnership, click on our contact form, send us an e-mail or call us on (+33) 1 84 76 24 03.