The coronavirus pandemic (COVID-19) has spared no companies around the world. Many of them have suffered significant losses in income, forcing them to lay off employees or even to close shop definitely. To continue to grow, earn and increase your turnover despite the current context, be proactive by organizing the continuity of your most critical products and services. Indeed, what do the days, weeks and months ahead have in store? Here’s how to turn outsourcing into a tool, a win-win solution, for your business, your human capital, and your ability to stay competitive while reducing your expenses.
What organisation for ProContact?
In order to curb the spread of the Coronavirus, the authorities have implemented a nationwide containment: closure of air and sea borders for travellers, suspension of public transport, closure of businesses, curfew, etc.
As a BPO specialist, ProContact anticipated this type of health crisis and has prepared for it through a business continuity plan. Remote working has enabled our agents to continue to deliver our outsourcing services seamlessly:
- B2B / B2C prospecting;
- Remote secretary services;
- Customer relationship;
- CRM tool and CRM software;
- Satisfaction surveys ;
- Human resources.
Based on the latest outsourcing technologies, we have been able to provide all the necessary equipment, along with a reliable internet connection, to our agents so that they can continue to work from home, in complete safety.
Why is it time to outsource?
Continue to operate at full capacity: this is the goal of your business in the current economic environment. Many companies have managed to thrive while dealing with the Covid-19 pandemic. For this, they have not hesitated to outsource one or more services, those that take time, but that remain essential to the proper functioning of the whole. Here’s how ProContact can help you achieve your own goals:
Reducing your costs
If the COVID-19 pandemic has taught us one thing, it is that a company can operate with its workforce working remotely! This is what our Contact Centre offers. Outsourcing is the most appropriate solution to not lose quality, but in fact, it will help you gain more, while reducing your salary expenses. Our agents are handpicked and trained upon arrival. Their expertise is similar to that of your internal human capital, allowing you to continue to satisfy your customers. In addition, outsourcing is the best way to reduce your costs, with salary expenses being borne by the supplier.
Whether your needs are on the short, medium or long term, we offer personalised contracts that are respectful of your specifications and the image of your company. As for our rates, they helped forge our reputation in the industry.
Secure and efficient remote workforce
Once the lockdown was announced, how did your company manage the hardware and technology aspect of remote working for its employees? ProContact has embraced the era of digitalisation, so we have all the necessary human and technological resources so that you do not have to the trouble of finding an emergency plan.
Our agents remain available to work according to your company’s schedules and in a secure setting, to preserve your data, even if they work from their own home.
Technology that is constantly evolving
As a business leader, among the many obligations that are assigned to you is that of a constantly up-to-date technology. We have all the necessary software to provide you with real-time reports and measurements.
ProContact: an additional resource for your business
Today, your company must be prepared for any eventuality, especially since the authorities are talking again about containment, especially in digital matters. By outsourcing one or more services to ProContact, you have an additional provider, of course, but above all a sustainable resource, on which you can rely at any time. If the world locks itself up again, you can count on our agents, our call centre to continue working and delivering your products and services seamlessly.
Be proactive and above all efficient towards your own human resources, but above all towards your customers, regardless of the government’s decisions regarding the current situation in the coming days or weeks. Our Customer Relationship Centre is equipped to take over from your most congested or least trained services on certain practices.
Plan for the evolution of your business by adding an extra string to your bow: outsourcing. As a supplier, our role is to accompany you, to support you and to offer resources that you may not have internally.
As external stakeholders, we will provide you with all the expertise needed for smooth business continuity, which you can retain even after the pandemic is over.
Outsourcing can be a daunting project, but entrusted to a reliable provider that is recognised for the quality of its services, your company will gain a partner that it can rely on to grow and thrive in a pandemic and a strong competitive environment.
ProContact is more than a contact centre. Thanks to trained, qualified, handpicked and multilingual agents, we allow companies that choose us to gain flexibility and reduce their operating costs which is currently important, in the midst of economic recession. To learn more about our services and for a quality partnership, click on our contact form, send us an email or call us on (+33) 1 77 75 04 50.