There is no denying it: with the Covid-19 pandemic and the economic crisis that has ensued, the market has been sinking; it is definitely not in good shape. While many companies have managed to get out of the way (at the cost of some sacrifices), the global economy is in a recession. As a result, companies can only reduce costs and increase productivity in order to maintain their cash flow and, above all, to keep thriving amidst the competition. This equation is more complex than it seems, since these same companies cannot reduce their operations, because, of course, the economy will recover in due time. So, it is essential to be ready to resume service. This is where Business Process Outsourcing (BPO) becomes an asset; a formidable tool.
BPO (Business Process Outsourcing): more than a concept, a necessity
BPO, or outsourcing, is for a company to delegate certain tasks to another specialised company. What types of tasks are usually outsourced?
- Tasks that are too time-consuming;
- Low value added tasks;
- Tasks that must be subject to specific skills and that are unavailable internally.
However, you must be careful. These tasks remain important for the smooth running of the company! At ProContact, we cater to a wide range of needs, divided into three broad categories, namely Marketing, Back Office and Front Office. In more detail, our customers entrust the following services to our contact centre:
- B2B / B2C prospecting;
- Remote secretary;
- Customer relationship;
- CRM tool and CRM software;
- Satisfaction surveys;
- Human resources.
Outsourcing: a booming solution!
Outsourcing is definitely a booming industry, being an easy solution to implement during this period of economic downturn. By putting aside the reticence that may arise given the current atmosphere, one realises that outsourcing is the best way to:
- Reduce costs;
- To be able to count on complete human resource services;
- Continue to focus on its core business.
Outsourcing: one step closer to digital transformation
There has been a lot of talk about remote work since the beginning of the pandemic, but where to start? Previously compared to a wall that can be easily broken down, today it becomes a new way to move the business forward. However, its implementation can be risky, if it is not mastered; if it is not accompanied by experts in the field. In fact, a US study conducted by McKinsey Research reports that remote working has, so far, really served only 30% of the companies that have used it.
The reasons behind this are simple and many, because moving to telework requires:
- Additional investments in computer hardware;
- Hiring specialised consultants to set up the process;
- The purchase of specific insurance plans for remote working;
- Changes in employee contracts;
- And other factors.
However, in the context of outsourcing, all these aspects are taken care of by the provider.
3 major benefits of BPO that we do not really think of
The current climate is conducive to act with finesse and come out a winner. Outsourcing offers the following benefits to companies that choose to increase their efficiency:
A reduction in staff costs
Completing all the steps of a recruitment process is actually expensive. Added to this is the real difficulty of finding skills especially in technical areas or those that require specific training (marketing, human resources, etc.), and wages and competition.
Outsourcing allows companies that use it to access sharp and trained skills without having to spend the time, energy and money that is essential in the traditional recruitment process.
Yes, companies are doing everything they can to recover from the recession and continue to grow; to improve their position in the face of competition while continuing to convince and retain customers. If recruiting new talent seems, again, the easiest solution to set up, this is not the time for extra expenses! Even more delicate, these new talents risk upsetting a corporate culture weakened by the pandemic. Why not just invest in a proven solution: outsourcing?
The ability to focus on temporary strategic projects
Your company has come to important conclusions during this pandemic period and wants to transform its organisation to make it more efficient. For this you need additional “hands”, but what to do with these people after the transformation is completed? Outsourcing gives you the option of a temporary partnership, which you can terminate immediately after your project is completed.
Outsourcing, the solution to minimise costs while maximizing internal resources
Outsourcing certainly caters for the delegation of the least advantageous tasks for the development of the company. Nevertheless, it allows you to benefit from strategic and essential skills and capabilities quickly.
Outsourcing the best decision your company can make in the current circumstances!
More than an outsourcing provider, ProContact is the partner of each of its clients. We offer any company that wants it flexibility, an essential reduction in costs in the midst of an economic recession. This is impossible to achieve by dealing with every aspect in-house. To allow your company to continue to grow, we provide all the necessary technological means and trained, multilingual and qualified agents. Today, companies that choose to trust ProContact’s call centre to take charge of their customer relationship will be able to emerge grown and solid from the crisis. To learn more about our services and for a quality partnership, click on our contact form, send us an email or call us on (+33) 1 77 75 04 50.