Given the countless benefits that it brings, outsourcing has become a strong trend. Services that can now be contracted out to a third party include human resources, satisfaction survey to assess the quality of the company’s services, remote secretary, teleprospection and telemarketing. By entrusting these services to a specialist, your company will be able to combine the advantages of saving money and time, so that these two elements can be devoted to its development. These are improving internal skills and increasing profitability, to name but a few. As the year has only just begun, many companies are reassessing their strategies and overall operational approach. Some will make some minor adjustments internally while others will move to outsourcing. If you’re looking for outsourcing, here’s what you need to remember for a successful project!
Outsourcing: a growing trend
More and more companies are turning to offshore outsourcing and service providers are equipped with complete know-how on offering calibrated support. These companies are right to turn to this solution, at least, once they realise that they will finally be able to concentrate on their core business, without being burdened by tasks without added value.
If this is a first experience for your company, you will surely wonder about the cost of outsourcing, the main advantages of such a project, your ability to find the right partner that is able to maximize and sustain your company’s full potential.
The benefits of outsourcing
There are several reasons why companies choose to outsource one or more of their services:
First of all, there is the need to improve the efficiency and performance of the company.
Secondly, companies are turning to outsourcing to save money. This strategy can indeed be profitable, knowing that your provider will operate through an economy of scale, which allows you to buy goods and services at a reduced price.
Thirdly, companies also choose outsourcing to benefit from know-how that they do not have in-house. Moreover, according to Deloitte, among the reasons for outsourcing among companies are the need to improve its performance (62 %) and the decrease in errors (53%).
Fourth, outsourcing allows client companies to benefit from new systems, structures and technologies. According to Deloitte, 51% of companies that have chosen outsourcing have done so to access new technologies. This means that a single provider will provide you with a complete infrastructure that will instantly meet your needs.
Services that are generally outsourced
Human resources and payroll are among the most outsourced services. Why? Quite simply because they require time, a certain expertise, especially in legal matters and knowledge that is always up-to-date in relation to the various legislations.
Deciding to outsource: 6 factors to succeed
When deciding to outsource one or more services, you will have to take into account a number of factors, including 6 that are definitely out of the box. This will Increase your company’s profits, improve your customer relations and maximise your day-to-day operations:
Build an experienced management team
This is a question of choosing the collaborators who will lead the outsourcing team. It is to these people that you will delegate certain tasks. On the list will be: to take stock of their experience and judge if it will meet your needs. The goal is to build an experienced management team that can guarantee quality work and positive results for your company.
The Service Legal Agreement (SLA) will become one of the pillars of your outsourcing project. You must read with a lot of attention since it will allow you to flatten out all your expectations. It ensures that there are no grey areas that could create a confusing partnership. The SLA must take up each point in black and white.
Good communication with your provider
Your outsourcing provider must be experienced and serious enough to be prompt and diligent in answering all your questions. As everywhere, including in the corporate world, communication is a keystone since in the event of a breakdown, the consequences can range from delay to loss of money, not to mention legal blunders.
An inspection of the outsourcing provider’s work site
Your future provider must be able to show you his premises. This will allow you to verify its infrastructure, its human resources, but also to verbally discuss essential points such as its guarantees, its protocol for emergency situations, a backup system in case of failure and others. Whenever possible, go physically to each floor (if necessary) for a satisfactory check.
The choice of provider
Outsourcing has a cost, so before you make any payments to an outsourcing provider, you need to make sure that they are reliable. As a partnership, this collaboration will have a significant impact not only on productivity, but also on the results and profitability of your business.
The feeling of confidence should not diminish your prudence, because if you choose a provider who does not know his business, your company may simply not be able to stand up again.
Today, companies aim to rationalize their costs and to achieve this, they have a plethora of strategies. Regarding outsourcing, it has become synonymous with competitiveness, first-rate reactivity and flexibility to respond favourably to the constant economic challenges facing them. The last few years have proven that outsourcing is not a beginner tool, on the contrary, even if you choose to turn to offshore! Once again, many countries have succeeded in proving themselves as winners. For example Mauritius is a destination favoured by many foreign companies, which have entrusted it with one or more services.